The UK's largest energy company. Which? Recommended for an unprecedented 8 years. The nation's best place to work.
These three huge achievements mean more than we can say. Here's how Greg told the team, full text below.
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******* three massive achievements.... *******
Today, I am incredibly proud to announce that due to all the amazing work from our team, we have been awarded the coveted Which? Recommended Energy Provider nod for an unprecedented 8 years in a row.
And the kudos goes to our entire team. It’s what you do that delivers this - writing incredible code, designing the best communications, running the finances, dealing with regulators, visiting customers’ homes and so much more - perhaps most critically, really looking after customers in our world class operations.
I was told when Octopus was a fledging business with 50,000 customers (but better service than anyone else) ‘it’s easy to look after hardly any customers, wait till you’ve a million’. When we’d a million, I was told ‘wait till you’ve 5 million’. Well, today we have over 7 million customers, and are the biggest energy company in the UK (and that’s not including the nearly 2 million customers we also have in 7 different countries including France, the USA and Japan). We’ve proven that when you build a business on exceptional technology, cradled by an exceptional operating model which enables you to recruit and empower a truly outstanding team, and you really do give a shit about customers, you can drive systemic and permanent change.
Also today, we’ve announced that we are officially the largest energy supplier in the UK, with nearly 13 million meter points - 300,000 more than the next biggest. Last month another 50,000 customers switched to us, we installed almost a million smart meters last year and we’re starting to install thousands of heatpumps and solar panels.
And it was this week that Octopus was named the UK’s best place to work. I’m even prouder of that than anything else. On a plane, they tell you to put the oxygen mask on yourself before helping anyone else, because you can’t help others until you look after yourself. And it’s the same here - by building a workplace and culture that is better than elsewhere, we are in a better position to look after customers.
We’re of course not perfect - anyone with a lot of customers, and a lot of people, will make mistakes in some places. We can always improve our service and improve what it’s like to work here and we need to ensure we’re as impatient for improvement and innovation as we were on day one. But let’s take a moment to be proud… I’m immensely proud to work with such a dedicated team - we’re optimistic, smart and caring - there’s a long way to go in the fight against climate change, but Octopus has always been a beacon in the fight. I hope you’re proud to be one of the ones carrying it, I know I am.