NHS 24

With Breathing Space Day coming up on the 1st of February, we are calling on everyone to 'learn to listen' and support each other’s mental health. 💙 If reaching out to someone you trust feels overwhelming, remember Breathing Space is also available to provide a listening ear. More information below: 🔹 Find out more about Breathing Space: https://lnkd.in/eKpzx2br 🔹 Download our campaign toolkit and resources to help share our #LearnToListen tips: https://lnkd.in/d--t_VHD #BreathingSpace #BreathingSpaceDay #ActiveListening #MentalHealth #MentalHealthSupport #YouMatterWeCare

🌟 NHS 24 accredited as a living wage employer 🌟 Our Living Wage commitment means that everyone working at NHS 24 will receive a minimum hourly wage of £12.60 per hour. This rate is higher than the government minimum for over 21s, which currently stands at £11.44 per hour. Dr Jacqui Hepburn, NHS 24’s Deputy Chief Executive and Director of Workforce said: “We are incredibly proud to have achieved Living Wage accreditation at NHS 24. As an anchor institution, we recognise the vital role we play in our community and the importance of ensuring that all our employees receive fair salaries. By committing to the Living Wage, we are not only supporting our staff but also positively impacting their families, loved ones, and the surrounding communities. This accreditation reflects our dedication to valuing our workforce and providing them with the financial stability they deserve. We encourage other organisations to join us in this commitment and seek Living Wage accreditation themselves, championing fair pay for all workers.” 📰 READ MORE:https://lnkd.in/ebRR5Dpk #LivingWage #LivingWageScotland #Team24 #AnchorInstitution

A pleasure to work with Story Group to deliver our exciting new campaign - 'Powered by People.' This new public health campaign highlights the benefits of using our digital services like NHS inform and the NHS 24 Online app when you need quick, safe and accurate health information. Fronted by NHS 24 staff alongside patients, and the new creative uses a 'flipbook' technique to visually bring healthcare staff and patients accessing care digitally closer together. 🔹 Access the campaign toolkit for key messages, campaign assets and more: https://lnkd.in/evx5Pp-f 🔹 Visit NHS 24’s campaign page for more winter health advice: https://lnkd.in/e4t2dU2a #NewCampaign #CampaignLaunch #HealthCampaign #DigitalHealth #Team24 #PoweredByPeople

#HappyNewYear from NHS 24! Wishing you all a happy and healthy 2024 🎉

As we say cheerio to 2024, now feels like the right moment to reflect and express our gratitude. A huge thank you to everyone who reached out with kind words this past year. And a special shout out to the incredible NHS 24 team who will be working tirelessly over the New Year to support patients across Scotland.🌟 Cheers to a healthy and happy 2025! 🎉

On his first visit to NHS 24, First Minister John Swinney spoke with staff at our Dundee contact centre and thanked them for working over festive. He also stressed the importance of supporting the public to access the right care in the right place, including through NHS inform and through 111 if needed. #FirstMinister #MinisterialVisit #MediaCall #RightCareRightPlace #NHSinform #Team24 [image description: photo 1: Candid photo of First Minister John Swinney standing in front of a wall branded with the NHS 24 logo. A video camera is filming him. photo 2: Candid photo of First Minister John Swinney standing with NHS 24 staff. photo 3: Candid photo of First Minister chatting with NHS 24 member of staff. She is sitting at her desk which has a computer and telephone head set on it. Journalists and other NHS 24 staff are in the background.]

Lovely feedback for colleagues tonight from mum Kelly, who needed help for her wee boy during what has been a busy weekend for our hardworking teams across NHS 24 and NHSScotland. Thank you for your kindness Kelly! 💙💙💙💙 #patientfeedback #carebehindourcare #Team24 #healthcarecommunications #christmascheer

🎨 Cardonald Primary School pupil wins our Christmas Card competition! 🎄 Huge congratulations to Clara Ferrie Rafferty, age 9, from Cardonald Primary who has won NHS 24’s annual Christmas card competition. 🎉 Clara's beautiful design, featuring the snowy Kelpies in Grangemouth, perfectly captured the theme of 'I'm dreaming of a Scottish Christmas'. Clara received an art set for her winning entry and her artwork will be used as NHS 24's official Christmas Card for 2024! Also a big shoutout to our talented runners-up: Emilia Spencer Walters also from Cardonald Primary, Lucy Henderson from Hillington Primary, and Charles Patrick Boyce from Our Lady of the Rosary Primary. Each of these young artists received a set of colouring pens for their creative efforts. NHS 24 representatives, including Engagement Manager Mark Conway and Anne MacDougall, Chair of NHS 24’s Public Partnership Forum, visited Cardonald Primary to personally congratulate Clara and present her with her prize. Mark Conway said, “The creativity and quality of all this year’s entries were exceptionally impressive. A huge thanks to all the children and schools who participated. It was a tough decision, but Clara’s design perfectly captured the theme of the competition. Congratulations to Clara and all our runners-up for their excellent work.” 👏

⚡ Latest edition of NHS 24's newsletter - Talk 24. Subscribe to our updates and click to find out more on: 🔹 Our new public health campaign - 'Powered by People.' 🔹 Award winning collaboration: NHS 24, Police Scotland, and the Scottish Ambulance Service’s mental health pathway 🔹 Excellent results for NHS 24 in the national iMatter survey 🔹 NHS 24’s Annual Review 2023-2024 🔹 Cabinet Secretary for Health and Social Care expresses thanks to NHS 24 staff 🔹 Signing of the NHS 24 Armed Forces Covenant 🔹 Teams and projects celebrating recent award wins #Newsletter #NewsletterAlert #HealthNews #NHS24 #NHSScotland #MentalHealth #HealthCampaigns #WinterHealth #PublicHealth #iMatter #AnnualReview #MinisterialVisit #ArmedForcesCovenant #Awards #PoweredByPeople

Cabinet Secretary for Health and Social Care, Neil Gray, visited our contact centre in South Queensferry yesterday to find out more about NHS 24's preparations for the busy festive period. Expressing his gratitude to staff for their commitment to delivering vital services during challenging times, Mr Gray said, “The festive season is always a challenging time for health and care services, and the incredible teams at NHS 24 are rising to meet this challenge head-on. I want to personally thank all staff for their hard work and dedication, especially at this time of year. “I also encourage the public to use resources like NHS inform’s online tools to ensure that our services can focus on those who need urgent care. The Scottish Government has committed an additional £25 million to winter resilience across NHS Scotland, helping to support these critical efforts.” Ahead of the Christmas and New Year period, NHS 24 has been working proactively to bolster resilience and alleviate pressure on both the 111 service and other primary care resources. NHS 24 has implemented a range of initiatives to prepare for the festive period, including: 🔹Launching a winter campaign focused on digital information and encouraging people to prepare ahead of service closures. 🔹Recruiting a record number of call handlers and additional clinical supervisors to strengthen capacity. 🔹Prioritising frontline services, including suspending non-essential activities within call centres and managing staff annual leave to maximise availability. Find out more about NHS 24's new public health campaign by visiting: https://lnkd.in/evx5Pp-f For more advice on how to manage winter illnesses visit: https://lnkd.in/e4t2dU2a #HealthCampaign #MinisterialVisit #PublicHealthCampaign #DigitalHealth #WinterHealth #NHS #NHSScotland #NHSinform #Team24