Cognigy

📣 BIG NEWS: Cognigy's Agentic AI is here! Meet Cognigy’s Agentic AI – a new generation of autonomous, goal-oriented AI workforce. The AI workforce of the future isn't just coming—it's here NOW. 🔑 Key Features of Agentic AI: Humanlike reasoning: Independently analyzing request and coming up with the best course of action Autonomous decision-making: Dynamically navigating and utilizing tools for successful task completion Collaborative AI: AI Agents can consult with other AI Agents and humans to deliver the most efficient and accurate solutions Hyper-personalization: Integrated memory ensures context-aware and uniquely tailored interactions to each customer Ready to see what’s possible? Watch this video with Cognigy's CEO & Co-Founder, Philipp Heltewig, and see Agentic AI in action! 📅 Join us for the release webinar on November 14th to experience Agentic AI live in action. Register now to secure your spot: https://hubs.la/Q02W7WYd0 #AgenticAI #CustomerExperience #AI #AIAgents #Cognigy #CX #AIWorkforce

✨ CX Disruptors: Raising the Bar in Customer Support with ERGO Group AG In Part 3 of CX Disruptors, we reveal how ERGO is revolutionizing the agent experience by offloading repetitive tasks to Conversational AI—freeing agents to dive into complex, high-stakes customer issues. With AI handling routine workflows, ERGO’s team can fully concentrate on providing personalized, empathetic support when customers need it most. This is the future of customer support: resilient, adaptable, and truly customer-first. Watch the latest episode and see the transformation for yourself! Subscribe to the series here: https://hubs.la/Q02Wjz3K0 #ConversationalAI #CustomerExperience #CXDisruptors #AI #InsuranceTech #ERGO #CognigyAI

Join Cognigy at the Gartner IT Symposium in Barcelona! We’re thrilled to announce that Cognigy will be at Booth #301 during the Gartner IT Symposium! Stop by to discover how our Generative and Conversational AI solutions can transform your customer experience. Want to see our solutions in action? We’d love for you to connect with our onsite team to explore our offerings and see a live demo of our AI capabilities.  Book your meeting with us here: https://hubs.la/Q02VT8-00 Let’s share insights and create impactful solutions together! #Cognigy #GartnerITSymposium #CustomerExperience #GenerativeAI #Networking #GartnerSYM

🌟 Enterprise Webinar Alert: How ARAG is Leveraging Cognigy’s AI Agents across Markets to Revolutionize Phone Support 🌟 Take a closer look at how our customer ARAG is transforming the insurance sector by integrating Cognigy.AI in Italy. In their recent webinar, ARAG shared invaluable insights into how they are leveraging AI to streamline customer interactions, automate processes, and deliver a superior customer experience. Here’s what you’ll learn from ARAG’s journey with Cognigy: ✅ Global AI Integration: Discover how ARAG is successfully adopting Cognigy.AI in one country and rolling it out in others, ensuring that AI Agents meet local needs while providing consistency across markets. ✅ Telephone System Integration: Learn how ARAG integrates Cognigy.AI with various telephone systems across different countries: Avaya, Cisco, and Alcatel . ✅ Innovative Features: See how ARAG is utilizing Cognigy’s advanced capabilities, such as xApps, to enhance both customer experience and internal efficiency. Key Takeaway: ARAG is demonstrating how AI Agents for voice and chat can work seamlessly with existing systems and processes to improve efficiency while offering personalized experiences to customers in different markets. 💬 "Chatbots and voicebots really work, and you can already achieve a lot with relatively little effort—and a good dose of fun." – Sascha Schulz, Vice President Operations and Process Innovation Manager at ARAG Italy. Whether you’re exploring AI for Contact Centers or looking to expand Cognigy.AI in new markets, this webinar provides actionable insights into how Cognigy’s solutions can be a game-changer for the insurance industry. Click here to watch the webinar: https://hubs.la/Q02VYMnZ0 #AI #VoiceAI #Insurance #CustomerExperience #Automation #Cognigy #ARAG #Webinar #InternationalExpansion

🚀 We’re thrilled to share some exciting news! 🚀 Cognigy won Best New Technology for Agent Copilot at ICMI‘s Contact Center Expo in Orlando! This recognition highlights the innovative strides being made in enhancing the customer service landscape. A heartfelt thank you to the incredible team who made this possible! 🙌 Swipe through the photos to relive the memorable moments from the event! 📸 #Cognigy #ICMI #Innovation #CustomerExperience #AgentCopilot

Build the AI workforce of tomorrow with Cognigy! 🌟 Our Blueprint for an AI-First Contact Center eBook will help you elevate operations, making them more efficient and customer-centric with AI-powered solutions. 📈 What’s Inside: 1️⃣ What is AI-First? Transition from human-first models to AI-driven strategies that boost engagement. 2️⃣ Agentic AI: Explore how AI autonomously solves problems. 3️⃣ Why AI Agents? See how AI enhances human agents, handles tasks, and boosts performance. 4️⃣ Real-Life Benefits: Improved CSAT and reduced handling times. Unleash the future of customer service today! 👉Click here to download our free ebook! https://hubs.la/Q02VDWcM0 #AIFirst #CustomerService #ContactCenter #Cognigy #DigitalTransformation #CustomerExperience

ERGO Group AG is elevating the customer experience with conversational and generative AI! In the latest episode of CX Disruptors, Felix Wrobel from ERGO explores how these technologies provide faster and more efficient service, allowing customers to get the answers they need quickly—without waiting, holding, or navigating complicated phone menus. By automating routine tasks, agents can focus on complex issues, creating a seamless customer journey. ⚡ Discover how AI is shaping the future of insurance and transforming the customer experience. Watch now and click on the link to subscribe to the series: https://hubs.la/Q02VrPPc0 #ConversationalAI #CustomerExperience #CXDisruptors #AI #InsuranceTech #ERGO #CognigyAI

🚀 Cognigy’s Agent Copilot proves enterprise-ready and receives outstanding recognition at the Bosch GenAI Championship! 🏆 The AI-powered solution assists contact center agents and transforms the Bosch Power Tools customer service experience. Victor Nguyen, Project Lead GenAI & Automation at Bosch, says: "This innovative solution provides real-time information and proposes actions to our customer service agents, leading to significant cost savings for Bosch, increased productivity, and ultimately, happier customers." We’re proud to support Bosch on their journey toward building an augmented workforce. Read the full Bosch Success Story here: https://hubs.la/Q02VgPCJ0 #Cognigy #AgentCopilot #CustomerService #AgentAssist #Bosch #EnterpriseReady #AugmentedWorkforce #AI

The era of traditional CCaaS is coming to an end. 🚀 As customer expectations evolve, it's clear that the old model—heavy on human agents and phone calls—isn't enough anymore. AI-first contact centers are redefining customer service. 1️⃣ Omnichannel, Personalized Experiences: Engage customers seamlessly across platforms, offering interactions tailored to their needs. 2️⃣ Empowering Human Agents: By automating repetitive tasks, AI frees up agents to focus on what matters—building real connections. 3️⃣ Boost Efficiency & Cut Costs: With AI handling routine queries, contact centers can operate more efficiently, improving both service and the bottom line. It’s time to rethink customer service and embrace a future where AI drives the transformation. Curious how AI-first can elevate your contact center? 👉 Find out more here: https://hubs.ly/Q02TMN3W0 #AIFirst #GenAI #CX #CustomerService #ContactCenter #CognigyAI

🚀 Upgrade Your Insurance Customer Service with the Power of AI Agents! Download our free eBook, AI Agents for Insurance: Your Policy for Seamless Service, to explore: 1️⃣ AI Agents for Insurance: Discover the capabilities of AI Agents and how they seamlessly integrate into your customer service operations. 2️⃣ Business Impact: Learn how AI Agents can reduce costs, improve efficiency, and enhance customer experiences. 3️⃣ Real-Life Success: Find out how companies like ARAG and ERGO have successfully cut call handling times and improved customer satisfaction across voice and chat channels. Here’s a sneak peek of the eBook! Click this link to download the full version::  https://hubs.la/Q02TJZ9L0 #GenAI #Insurance #CustomerService #Innovation #eBook #AIinInsurance #AIAgents #CognigyAI