Future of Field Service

In the latest episode of UNSCRIPTED Podcast, Dr. Kawal Kapoor, Research Manager at the The Advanced Services Group of Aston Business School, and Sandra Benbow, Senior Industrial Fellow and Servitization Mentor, unpack the key to driving meaningful change within a coalition: clarity. 🎙️✨ A well-defined vision aligns everyone on how servitization can elevate product offerings and boost customer satisfaction, helping all members see the bigger picture. This unified vision not only improves customer outcomes but also advances long-term goals for sustainable growth. Discover how a clear, shared purpose can fuel impactful change within your organization. Listen now: Spotify: https://spoti.fi/3Yu1rdc Apple Podcasts: https://loom.ly/_rS_lg0 #UnscriptedPodcast #ServitizationStrategy #CoalitionBuilding #TransformativeLeadership #StrategicVision

In the latest episode of the UNSCRIPTED Podcast, Dr. Kawal Kapoor, Research Manager at The Advanced Services Group of Aston Business School, and Sandra Benbow, Senior Industrial Fellow and Servitization Mentor, explore the transformative power of coalition building. 🎙️🤝 When teams unite under a shared vision, they don’t just pool financial resources — they build collective credibility that attracts essential support and makes challenges more manageable. Breaking down internal barriers becomes easier, and the risks are shared, reducing the burden on any single entity. Learn how forming a coalition can be a game-changer for your organization, helping to secure resources and drive impactful change. Tune in now: Spotify: https://spoti.fi/3Yu1rdc Apple Podcasts: https://loom.ly/_rS_lg0 #UnscriptedPodcast #ServitizationStrategy #CoalitionBuilding #TransformativeLeadership #StrategicAlliances

❓Is your organization prepared for the upcoming retirement wave? According to our latest report, 59% of companies expect between 11-25% of their workforce to retire in the next five years! But here’s the issue – many lack robust systems to capture critical knowledge before it’s gone. The Stand Out 50 Leaders are taking proactive steps to avoid this loss of institutional knowledge. They are implementing strategies such as mentorship programs, knowledge capture systems, and creating an inclusive culture to encourage knowledge sharing. 🧠 Are you capturing the expertise of your retiring workforce? Don’t let valuable experience slip through the cracks. Learn how leaders are future-proofing their organizations in our full report. 📊 Download the report here: https://loom.ly/gcoMk2A #WorkforcePlanning #KnowledgeRetention #Leadership #FieldService #TalentStrategy #RetirementPlanning

Sarah Nicastro is the other side of the mic 🎙️ this week with Aquant, as she discusses the top 5 #servicetrends she’s uncovered from our activity in 2024 🙌 Don’t miss the episode below ⬇️

🌟 What Drives Employee Engagement? 🌟 This week in Future of Field Service, we’re sharing insights from our 2024 Stand Out 50 Leaders on what truly impacts employee engagement. We asked these leaders their top factor for keeping teams engaged, and here’s what they shared: ▶️Continuous Training - Investing in skills and development. ▶️Trust & Transparency - Humble, open leadership. ▶️Frequent Recognition - Regular, meaningful acknowledgment. ▶️Communication - Timely and candid discussions. ▶️Flexibility & Balance - Empowering work-life balance and autonomy. ▶️Purpose & Belonging - Creating an emotional connection to the company. It’s clear: engagement isn’t a “nice-to-have”—it’s crucial for service success and business performance. 💬 What do you believe is the most impactful driver of engagement? 📖 Read the full report for more on how leaders are transforming service through people, process, and technology:https://loom.ly/-RoUf_k.. #EmployeeEngagement #FutureOfService #StandOut50 #Leadership

In the latest episode of the UNSCRIPTED Podcast, Michael Galon, Director of North America Service Operations at The Coca-Cola Company, shares insights on tackling a common challenge in service operations—ensuring seamless customer installations. 🎙️🛠️ A frequent issue known as "dry runs" arises when installation teams arrive on-site only to find the customer unprepared for the setup. These scenarios lead to missed opportunities, reduced technician productivity, and increased costs. To overcome this, companies need to take proactive ownership of the installation process, ensuring that everything runs smoothly from start to finish. Discover how leading organizations address this challenge and learn practical strategies for optimizing service operations. 🌟 Listen now: Spotify: https://spoti.fi/4dWhrKY Apple: https://loom.ly/wamGbBE #UnscriptedPodcast #ServiceTransformation #LeadershipInService #CustomerInstallations #OperationalExcellence #TechnicianProductivity

🏆Recognizing Excellence on a Global Stage🌐 Service leaders are the driving force behind seamless operations, strategic growth, and outstanding customer experiences. We created the Stand Out 50 Awards to recognize these often-underappreciated innovators and inspire others to excel at the critical #MomentOfService. This year, we honored the winners on a global stage, with their names shining bright on the Nasdaq billboard in Times Square! 🏙✨The Stand Out 50 Awards ceremony was held at IFS Unleashed, where service leaders from around the world gathered to honor their incredible achievements. 👉 Learn more about the winners and their stories: https://loom.ly/zqnm1a4 #StandOut50Awards #ServiceExcellence #Leadership #Innovation #IFSUnleashed #Nasdaq

We are proud to announce that Venkata Reddy Mukku, Bruker's Vice President Worldwide Service Organization, has been named one of the Stand Out 50 Leaders for 2024 by Future of Field Service. This recognition is certainly a reflection of Venkata's personal commitment to the importance of collaboration, authenticity, and the shared pursuit of positive change. Huge congratulations to Venkata and our customer support team! Learn more about the awards and see all the winners here: https://lnkd.in/gCPYyfcR #StandOut50Awards #FutureOfFieldService #ServiceLeaders

In the latest episode of the UNSCRIPTED Podcast, Michael Galon Director of North America Service Operations at The Coca-Cola Company, dives into the game-changing role of AI in transforming service operations🎙️ As staffing challenges grow and new technicians enter the field, organizations are looking for innovative ways to provide support and ensure success. 🤖 Michael shares how AI is paving the way for the next generation of technicians by delivering on-the-job training, offering predictive insights based on customer equipment, service history, and parts usage, and streamlining troubleshooting to boost service efficiency. Discover how The Coca-Cola Company is leveraging cutting-edge technology to reshape service operations, enhance productivity, and set technicians up for success, listen now: Spotify: https://spoti.fi/4dWhrKY Apple: https://loom.ly/wamGbBE #UnscriptedPodcast #ServiceTransformation #LeadershipInService #AIFuture #ServiceInnovation #TechnicianSupport

🌟 The Stand Out 50 Awards Round-Up🎉 We’re thrilled to celebrate the global leaders in service who have set new standards in innovation, leadership, and customer excellence. From recognition on the Nasdaq billboard in Times Square to insights from the Stand Out Service Trends Report, this year’s awards highlight the best in the industry. 👉 Want to learn more about the winners and the latest trends shaping the future of service? Read our full newsletter for all the details and exclusive insights! #StandOut50Awards #ServiceExcellence #Leadership #Innovation #IFSUnleashed