Discover how ServiceFirst CX partnered with Observe.AI to increase loan volume by $3.7M through more efficient customer interactions. Challenge: With its manual QA process of 30 to 45 mins, ServiceFirst CX could only conduct two performance evaluations per agent, per month hindering its ability to monitor customer interactions and negatively impacted customer experience, sales metrics, and the achievement of business goals. Solution: ServiceFirst CX worked with Observe.AI to transform its QA operations by implementing key features of the conversation intelligence platform, such as Auto QA, Manual QA, Coaching, and Reporting. 📊💡 🗞️ Read their success story here: https://lnkd.in/gkAEveb4
Observe.AI
Software Development
Redwood City, California 57,164 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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Is your contact center ready to gain a holistic line of sight to bring out the best in every agent? 😎 Learn how Affordable Care implemented our innovative AI solutions empower their agents to perform at their best, ensuring happier, more satisfied customers every time. Want to listen to the whole conversation? 🎧 Check it out here: https://lnkd.in/gAjSxYs6
How Affordable Care Leverages Conversation Intelligence
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Choosing the right contact center solutions is crucial for boosting agent performance and ensuring customer satisfaction. 📊 Did you know 62% of companies view contact centers as a competitive differentiator? 💼 It's time to leverage cutting-edge solutions that simplify workflows, streamline customer interactions, and provide real-time insights into agent performance. In our latest article, we delve into the top solutions that can transform your contact center operations. From AI tools and omnichannel platforms to robust CRM integrations, discover how advanced technologies can help you overcome challenges and deliver exceptional customer experiences. 📞🤖 Read more to stay ahead in the game! https://ow.ly/wmz550SJuEb
Top Contact Center Solutions to Boost Agent Performance
observe.ai
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🚀 Missed our latest webinar on Enhancing Customer Experience with Conversational Analytics? Don't worry! Listen to what Alex Lustig has to say to catch up on the key insights and innovations discussed. Stay ahead with the latest trends and strategies from industry experts. 💡 👉 Watch the full webinar here: https://lnkd.in/gfkhHNWG Solutions Review
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📢 Exciting News! Observe.AI's very own, Deepak Kumar P, Chief Customer Officer, will be speaking at Ascend24 next month! 🌟 Join FunnelStory and Growth Molecules™ for a half-day summit on AI in post-sales, featuring expert talks, immersive workshops, and networking opportunities. Check out the agenda and register now! 📅
📢 Speaker announcement! We are excited to announce that Deepak Kumar P, Chief Customer Officer at Observe.AI, will be speaking at the Ascend24 conference next month. 🤝 Join FunnelStory and Growth Molecules™ for a half-day summit to explore AI's transformative power in post-sales. We will have expert talks, hands-on immersive workshops, and networking opportunities. Detailed agenda and registration - https://lnkd.in/gwB5dVqb
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🚀 Ready to elevate your contact center performance? Discover cutting-edge strategies and technologies that can transform your operations with our comprehensive guide on contact center optimization. In our latest blog post, you'll learn how AI-driven analytics, real-time monitoring, and advanced automation tools can revolutionize your contact center. By leveraging these technologies, you can enhance agent productivity, streamline operations, and ultimately deliver superior customer experiences. Don't miss out on these transformative strategies. Read the full blog post now: https://ow.ly/xayv50SFtb2
Contact Center Optimization Strategies for Elevated Performance
observe.ai
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At Observe.AI, we're revolutionizing the way businesses understand and interact with their customers starting with their very own call center agents. Affordable Care did just that using the power of AI to enhance call center performance, drive efficiency, and deliver unparalleled customer satisfaction. 🔍 Discover how our advanced AI solutions can: ✅ Automate quality assurance ✅ Provide actionable insights ✅ Improve agent performance Interested in learning more? Listen to the rest of the conversation here: https://lnkd.in/gAjSxYs6
How Affordable Care Leverages Conversation Intelligence
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👏 Exciting times! Thrilled to see AIM Research's insights on the importance of advancing conversational AI. At Observe.AI, we're committed to pushing the boundaries of what's possible in AI-driven customer interactions. Check out this great post! 👇
Here is a list of fastest growing gen AI startups to watch in the U.S. 2024: ▶ Anthropic: Dario Amodei ▶ Perplexity : Aravind Srinivas ▶ Hugging Face : Clem Delangue ▶ AssemblyAI: Dylan Fox ▶ Abridge: Shivdev Rao ▶ Harvey: Gabe Pereyra ▶ Observe.AI : Swapnil Jain ▶ Read AI : David Shim ▶ Prosimo.io : Ramesh Prabagaran ▶ Atomic AI : Raphael Townshend ▶ Hebbia : George Sivulka ▶ EvolutionaryScale : Alex Rives ▶ AKASA : Malinka Walaliyadde ▶ Suno : Mikey Shulman Read more: https://lnkd.in/gffdX7eg #AIStartups #USStartups #GenAI
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🔍 Over the past few years, Contact Center teams have made significant strides in QA automation with rules-based approaches. Gartner reports that over 59% of customer service leaders prioritize improving or automating inefficient processes like manual QA, mainly through rules-based automation. While many vendors claim to leverage generative AI for QA, how many truly deliver on their promises? If a Gen AI solution doesn’t achieve 100% QA coverage with high accuracy, it’s likely just hype. At Observe.AI, we go beyond the buzzwords. Our solution combines precision controls, predefined intents, and advanced generative AI to ensure comprehensive QA coverage with exceptional accuracy. Ready to see the real power of Gen AI in QA? Read our latest blog here: https://ow.ly/gxWI50SBMR8
Gen AI Moments Can Enable 100% QA Coverage with Unprecedented Accuracy
observe.ai
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By partnering with Observe.AI, Affordable Care has leveraged advanced analytics to enhance agent performance and elevate customer satisfaction, resulting in a 7% increase in appointments scheduled and an 8% increase in customer satisfaction. 📈 Interested in learning more? Listen to the rest of the conversation here: https://lnkd.in/gAjSxYs6
How Affordable Care Leverages Conversation Intelligence