OnRamp

Frank Auger, VP of Customer Success at OnRamp and former HubSpot exec, shares why time-to-value must start from day one. Read his insights on elevating onboarding and ensuring customer success from the very beginning. https://lnkd.in/g_sWwend

Customer onboarding from weeks to days. The REAL Marketing Inc. team shares how they cut their onboarding experience in half with OnRamp. The simple customer-facing portal enables their customers to easily see and complete their tasks without the back-and-forth ✅

Do you want to thrive in 2025? 🚀 With Q4 in full swing and 2024 coming to a close, everyone is setting ambitious goals for 2025. As a sales professional constantly engaged with other companies, I hear about Q4 & 2025 goals all the time.... From launching new products to capturing a record number of customers, companies are strategizing for growth. As they navigate budget season now, the focus is on investing in the right resources to foster expansion while optimizing costs 💰 Enter OnRamp - the solution for companies aiming to onboard massive influx of new customers efficiently, accelerate time to revenue, reduce customer churn, and avoid additional hiring expenses 💯 Every day I see firsthand the immediate impact OnRamp has for our customers - how it delivers tangible business outcomes and sets the stage for continued scaled customer success. The journey of empowering our customers and witnessing their growth is truly rewarding. And the best part? This is just the beginning! Curious to learn more about what we are building / how we can help your team? Reach out for more info. 📤 Here's to a phenomenal Q4 FY25! 🎉 #sales #growth #customerexperience #scaledCS #CS #OnRamp #customeronboarding

When it comes to your customers' experience, having the right tools makes all the difference. Auxilio COO, James Tanious, highlights how OnRamp stands out with features built specifically for onboarding—going beyond typical project management software to deliver a seamless, customer-first experience.

A successful customer onboarding program starts before the sale and continues beyond their first 30 days. Each stage, from pre-sales to ongoing engagement, is an opportunity to build trust, deliver value, and ensure long-term success. Here’s our breakdown of the 7 key stages for an effective customer onboarding experience 👇🏽

Having personally gone through two customer onboarding experiences earlier this year as a buyer – one being somewhat ok – I have solid validation we as an industry have work to do. In the first, upon signing the contract, I was greeted with a welcome message, assuring me I was in good hands. The team matched my excitement, and I knew they were creating the plan. Would’ve liked visibility into the project plan right away to assemble things on my side, but it was ok. Having some narrative things were moving was *enough* to instill confidence good things were at least... coming. The second purchase, I was greeted. But with an auto-invoice and a big PAY HERE button. No rallying welcome message. But given it was day one, it was somewhat forgivable. Housekeeping has to happen, and day two would make up for it, especially after my helpful email nudge. Day three looked altogether different in my range of emotions, and thoughts of buyer’s regret crept in, after having still no communication. When there’s no narrative, customers are forced to fill it in themselves, with frustration as the underlying theme. This is solvable. And it's why we’re on a mission to transform onboarding to be the org-wide lever to retain more customers. Giving instant visibility into what's next, so the path to success starts from day one. Or... as we see it, even before day one… as in automatically, upon Sales marking as closed/won. 👏 #customeronboarding #customersuccess #customerretention

Horizon Education replaced Google Docs with OnRamp to offer a cleaner, more professional portal for customers to complete onboarding tasks. Chief Learning Officer, James Fleming, shares his experience 🤗

My instincts lean toward the cynical. So much so that one time Amanda Lucía Iglesias (likely with co-conspirators) posted a profile of me on a team wall at HubSpot using a picture of a cartoon character from a show named the Cynic (I never watched the show but secretly loved the acknowledgment). So when it came time for OnRamp's 2-day leadership offsite, I was prepared for it to be what most things are in a startup, exciting, and best described as a good first step. Turns out it was downright amazing. On par with some of the best leadership offsites I've attended. Here's what I liked: 1. We accomplished what we set out to accomplish plus more. 2. We had healthy debates on hard topics; everyone participated and we made decisions and plans that we are all aligned on. 3. We became closer as a team and strengthened our personal connections without excess drinking, trust fall shenanigans, or other expense account funded vanities attempting to be substitutes for actual personal connection. Here's why I think it worked: 1. Our founders Ross Lerner and Paul Holder did some rock solid prep work. This was two days of focus, not two days of meandering. That is at least 50% of the battle won right there. 2. We thought big, but planned small. In a world where money only falls from the AI tree, details matter, but you can't let them bog you down. We nailed the balance on this. 3. Egos, personal agendas, pet rocks, and time wasters were all denied entry. Our agenda was an exercise in depth over breadth and that's my favorite way to ensure you walk away with more decisions and less follow up action items. If you were hoping I was going to talk about specific plans, sorry, you'll have to follow OnRamp and watch what we do over the coming quarters.

Last week, the OnRamp leadership team gathered in person at our Boston HQ to wrap up 2024 and start planning for 2025. It was a chance to reflect on our growth, tackle the challenges ahead, and set ambitious goals for the next year. Excited to see what we can achieve as we continue to scale and deliver exceptional experiences for our customers!

We are fired up from yesterday’s Customer Success Meetup in NYC! 🔥 So many amazing conversations with CS leaders. Thanks to everyone who stopped by the OnRamp booth. We loved meeting you all! Looking forward to continuing the conversations and momentum, as we kick off Q4🙌 Special shout out to John Gleeson , Monica Perez and Junan Pang for organizing!