Yuma AI (YC W23)

Making customers happy isn’t a zero-sum game. That’s why we partner with other customer support providers like Omnie to deliver innovative CX solutions for e-commerce businesses. When we improve the customer experience together, everyone wins. 🤝 In 2023, Omnie realized that they needed to adopt AI to help serve their growing clients across the globe. Since then, we’ve achieved some impressive results: 📈 50% of top clients’ tickets were fully automated ⚡ First response times went from an average of 7 hours to just 1 🗓️ Clients report up to 9 full work days are saved per month Read the full case study to find out how Yuma is reshaping the customer experience with leading service providers like Omnie. https://buff.ly/4heeh86 #AI #automation #CXTransformation #eCommerce

🚨 Black Friday is Coming! 🚨 Ready to scale your customer service with AI this holiday season? Join our free webinar to learn how top brands crush seasonal spikes with Yuma AI. 📅 November 13th | ⏰ 2PM ET / 11AM PT Webinar: Supercharge Your Black Friday with AI - How to handle seasonal customer spikes - Boost efficiency with automation - Real-life success stories from e-commerce leaders - Q&A with AI experts As our Black Friday 🎁 to you, all webinar attendees who sign up for a 1-month free trial will get an additional $100 off their first paid month.. Spots are limited, sign up today! 👉 https://buff.ly/3C8vlMy #BlackFriday #Ecommerce #AI #CustomerService #Webinar #YumaAI

🎃👻 Beware the Spooky Side of AI! 👻🎃 At YumaAI, we love AI (it’s even in our name!). But we know not all Artificial Intelligence is created equal. In fact, some AI can be downright… spooky 🤖 😱 Check out this haunting list of AI so creepy it sends shivers down our spine! 🧟♀️ Generative Zombies: You’re not hallucinating, but your generative art AI might be! 3-eyed lions, 5-legged tigers, and two-headed bears, oh my 😱! 👻 Phantom Algorithms: Ever felt like someone was watching you? AI algorithms can predict your behavior, making it feel like they know you better than you know yourself! 🤖 Creepy Chatbots: Some bots just seem to know a little too much 😒. I asked for customer support, not a stalker! 🎭 Freaky Fakes: Deepfakes are getting so good these days that their ability to manipulate and distort what appears to be genuine can make your skin crawl. What are your AI horror stories? Tell us in the comments below! #Halloween #SpookyAI #CreepyChatbots

Don’t make your customers jump through hoops to get the support they need. Give them the CS they deserve with tailor-made solutions that work for them ⌚ across timezones 🗣️ in any language 🌐 on any channel Yuma lets you deliver round-the-clock, personalized support in any language with our always-on, omnichannel automated solution. Does your CS do that? Now it can, with Yuma AI. #AI #customerservice #ecommerce #CXtransformation

Got an extra 10 minutes? ⏳ Yeah, we didn’t think so. Luckily for you, there’s Yuma AI. Our AI Agents autonomously cover a wide range of use cases, like: ❓ presale questions 💳 order and payment management 📦 shipping and devilry questions ↩️ refunds, returns, and exchanges ⚙️ product troubleshooting ⚠️ tagging and escalation and more! All that automation really adds up, giving your CS team back those precious minutes (and hours) to focus on more important things. Can your CX stack do that? #AI #ecommerce #CustomerService #CXTransformation

🌐 Expanding your business should never come at the cost of your customers’ satisfaction. ⭐⭐⭐⭐⭐ With Yuma AI, MyVariations maintains a stellar 4.7/5 Trustpilot rating, reflecting enhanced customer satisfaction and service efficiency despite their quick expansion. 🗨️ ”Yuma's focus on AI for customer support automation is a game-changer.”  - Martin Thiebaut (CMO & Co-Founder of MyVariations) Read Martin’s full testimonial about why Yuma is the best option for MyVariations, and its customers, in this week’s case study: https://buff.ly/3U7KuEh Want to keep your customers happy? Contact us for a free demo today. #AIforCS #CXTransformation #eCommerce #customersatisfaction #Trustpilot

When the French company MyVariations saw a 4x increase in customer support tickets due to their expansion, they needed a long-term scalable solution that aligned with their growth projections. Enter Yuma AI. In just six months, implementing AI in their CS stack has yielded some impressive milestones: 📈 30% of their tickets were fully automated ⚡ First response time (FRT) was decreased by 70% 💰 CS expenses were reduced by 33% monthly Read the full case study to find out how Yuma delivers results for leading brands. https://buff.ly/3zIQVXu #AI #automation #CXTransformation #eCommerce

🚨 Black Friday is closer than you think! 🚨 Ready to scale your e-commerce customer service with AI this holiday season? Join our free webinar to learn how top brands crush seasonal spikes with Yuma AI: 🛒 - How to handle seasonal customer spikes 🎯 - Boost efficiency with automation 🏆 - Real-life success stories from e-commerce leaders 🙋 - Q&A with AI experts 📅 October 23rd | ⏰ 2 PM ET / 11 AM PT Sign up 👉 https://buff.ly/3BzHYjy | Spots are limited! #BlackFriday #Ecommerce #AI #CustomerService #Webinar #YumaAI

“Do you actually need to use AI tools in ecommerce? You do if you want to stay competitive.” While it can be tempting to go for the cheapest, or most popular solution, choosing the AI that’s right for your business isn’t always straightforward. Fortunately, the team at Polar Analytics has published a guide to the “16 Best AI Tools for Ecommerce to Use in 2025,” with Yuma AI named “Best for Boosting Support Productivity.” Thanks David Dokes 🐻❄️ for cutting through the noise and providing the summary 🙌

Does your AI hallucinate? 🌀 ”Hallucination” is when AI goes off-script and provides false or inaccurate information, presenting it as factual. Not only does this frustrate your customers, but it can have a big impact on your CS costs and efficiency. That’s why Yuma AI is excited to launch Guidelines, a feature that allows merchants to establish customizable rules for AI behavior in any situation—whether related to tone, semantics, or technical specifications. 🛠️ Guidelines is the newest innovative tool in the Yuma toolkit, supporting our mission to fully automate 100% of customer support for e-commerce merchants in the near future. We’re already seeing users automate over 50% of their support tickets, and this number continues to increase steadily. 📈 Want to make sure your AI doesn’t hallucinate? Schedule a free demo and see how easy Yuma makes it to stick to the script. https://buff.ly/3ZJgbHs #ai #cx #customersupport