We're thrilled to have our CEO Rhonda Levene featured in the upcoming Digital Disruptors report from QSR Magazine! Here, she discusses meeting guests when, where, and how they want, making the experience simple and leveraging insights from guest feedback as a key differentiator for a success. Thanks for the shoutout, Danny Klein
VP Editorial Director, Food, Retail, & Hospitality I QSR and FSR magazines I PMQ I CStore Decisions I Club + Resort
Another peek into the insight of our upcoming Digital Disruptors report, this one from Ziosk CEO Rhonda Levene. Here's her view of the future: "Today, guests’ expectations about personalization are as high as ever, and we have seen operators respond with an increasing focus on putting operational solutions in place to meet them when, where, and how they want. In some cases, this is as simple as easy, automatic pickup with less clicks, and at other times, it requires integrated technology that personalizes an experience to each guest—from the point of ordering all the way through payment and departure. We have always prioritized guest feedback at the heart of our technology offering and we believe that this deep understanding of guest preferences and behaviors will soon become the most important currency for restaurant brands. While gathering accurate data from guests is the first step here, access to actionable intelligence drawn from it will be the key differentiator between restaurants that thrive and those that fall behind."