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Monos cut customer service costs by 75%—without sacrificing experience. Scaling customer support usually means increasing headcount. Monos took a different approach. Their goal? Deliver the same seamless hospitality online and in-store. But as they grew, inefficiencies started to slow them down: · Repetitive inquiries overwhelmed agents · Online and in-store experiences weren’t connected · Costs kept rising, and scaling wasn’t sustainable Monos needed more than just a chatbot. They needed AI agents that take action—resolving customer inquiries, not just responding to them. The results with Zowie AI agents? · 60-70% of interactions automated—without losing the human touch · Cost per ticket reduced by 75%, from $8 to $2 · Black Friday backlog cleared in 3-4 days instead of a month · Retail and online customer service fully connected In this video, Mike Wu, Senior Director, Ecommerce and CX at Monos, shares how Zowie helped transform their customer experience. Read the full case study: https://hubs.la/Q03c6phV0

I own a Monos suitcase, and I love everything about it—the quality, the brand, the experience. They’ve built something special. And like every great brand, they know that customer experience is everything. But scaling that experience? That’s where most brands struggle. The old way meant endless hiring, rising costs, and clunky support systems. Monos took a different path. Victor and Mike saw the shift early. Instead of scaling headcount, they scaled smart—cutting costs by 75% (from $8 to $2 per ticket!) while delivering a seamless, hospitality-driven experience across online and retail. If this isn’t real AI-driven value creation, what is? Watch how Monos is leading the next era of customer experience with Zowie: https://lnkd.in/dyatY2By

AI is transforming how businesses operate — but for many leaders, the hardest part isn’t understanding what’s possible. It’s understanding where to start. That’s why we created AI Agents Academy. This one-day, hands-on workshop is designed for leaders who want to move beyond theory and gain practical experience in building AI Agents that work inside their own organizations. Together with Zowie experts, you’ll: • Build your first AI Agent — tailored to your processes • Understand how AI Agents learn from your data and systems • See how to prevent hallucinations and maintain full control over AI decisions •Learn how to measure the real ROI of AI Agents — so you can confidently present it to your leadership team You’ll leave with more than knowledge — you’ll leave with a working AI Agent demo you can show inside your company. 📅 March 24, 2025 📍 Google Campus, Warsaw 🎯 2 participants per company (due to the hands-on format) This is the first edition of AI Agents Academy. Stay tuned — we’ll be bringing it to other cities soon. 👉 Reserve your place: https://hubs.la/Q039TdXW0 AI is new territory for many companies. We’re here to make sure you enter it fully prepared.

Spent the day with the Payoneer team — aligning on strategy, mapping Zowie’s roadmap, and planning bold moves for the months ahead. Payoneer isn’t just exploring AI. They’re building AI agents that take real action — solving problems, completing processes, and delivering seamless experiences customers actually want. Also — if you’re wondering about the matching outfits, we made sure the team is fully geared up for the future. 😉 Every great partnership deserves some proper Zowie swag. Big thanks to Guillaume Heuze @Dmitry Fridrichow Chagai Feigenbaum Yuval Dagan Amit Idgar Eitan Morad (and the rest of the team not pictured) for the energy, ideas, and ambition. The future of customer experience is conversational — and it’s happening now.

Everyone wants AI agents. Few know what it actually takes to make them work. Most brands assume AI agents will learn from historical tickets, understand every policy, and handle customer requests like a human would. That’s not how AI works — and it’s why so many companies struggle after going live. Join Zowie’s CTO, Michał Partyka and COO and Cofounder Maciej Ciolek, for a deep dive into the 5 untold truths about AI agents in customer service. What works. What doesn’t. And why the most successful companies are bringing technical leaders into the process from day one. 📅 Date: WEDNESDAY, MARCH 19 🕒 Time: 7 PM CET | 1 PM EST | 10 AM PST 🔗 Secure your spot: https://hubs.la/Q039dbm20

Developers, you’re not just writing code anymore. You’re building AI teammates. The shift from traditional AI to Generative AI isn’t just technical — it’s cultural. It’s the difference between programming rules and teaching understanding. LLMs don’t follow scripts. They learn from context. They’re not just tools. They’re collaborators. The companies that treat AI like static software will be left behind. The companies that train AI like they onboard human teammates — guiding, refining, improving, and supervising — will lead the next era of software. This is your moment. Don’t just code functions. Shape intelligence. 👉 Dive into my latest article to explore how Generative AI is reshaping how we build, train, and scale intelligent systems: https://lnkd.in/d5YKfsVR

Earlier this month, we hosted an incredible AI Agents Meetup in NYC, bringing together industry leaders, innovators, and AI enthusiasts to explore the future of automation. The discussions were insightful, the energy was unmatched, and the ideas shared are shaping what’s next in AI. Now, we’re making it all available to you. All session recordings are live on our YouTube channel. Whether you joined us in person or couldn’t make it, you can now catch up on every conversation. Watch here: https://hubs.ly/Q038F3Kd0 A big thank you to our speakers, attendees, and everyone driving AI innovation forward. This is just the beginning. See you at the next one!

Video from my panel with Mandy Scott. We dug into the real world side of AI agents—how to pick the right provider and nail strategies that actually work. The more insightful piece to me is the notion of training your AI Agent almost as if its a new hire. Groove Life's AI Agent is called "Becky" and received hours of training upfront. Currently, it still receives supervision to ensure it drives desired results. Why this matters? AI isn't magic, it's closer to a new colleague that needs ongoing supervision and feedback to improve. More AI Agents Meetups hosted by Zowie coming soon!

— No way, I don’t want it anymore. Just cancel it then! — I get your frustration but unfortunately, your order can’t be canceled at this stage. That’s an actual snippet from Maja Schaefer’s conversation with Zowie's Voice AI Agent. This is the level of natural, conversational flow you can have with AI—over voice. And to spice things up, we did it in Polish, one of the hardest languages in the world. Yesterday, we officially debuted our voicebot live—and the crowd loved it. This was the grand finale of our AI Agents Meetup in Warsaw. During the event, we took our guests on a journey: 🔸 from the conceptual level of AI Agents—during an insightful panel with Irena Lauer, Roza Szafranek, Robert Moren hosted by Oliwer Golinski 🔸 through a reality check on AI adoption (because it’s not all sunshine and rainbows)—in a discussion with Jaroslaw Sokolnicki, Marcin Tyrański, Dariusz Wójcik, Mariusz Gromada, and a presentation by Michał Partyka 🔸 to smart, effective implementation—covered by a case study from Empik Group represented by Justyna Paciorek and Marta Maciejczak hosted by Szymon Kamiński 🔸 and finally, the abovementioned glimpse into the future—Maja Schaefer and Maciej Ciolek introducing Zowie Voice, an AI that doesn’t just process commands but truly gets user intent, frustration, and natural speech. The room was packed with brilliant minds, and the discussions were next-level. Even the audience Q&A was sharp, thought-provoking, and inspiring. Huge thanks to everyone who joined us! 👏 PS. More event highlights (including videos!) coming soon. Stay tuned.