Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About The Team
The Risk Operations Strategy & Operations team sits within the Risk Operations Org and owns high-priority, cross-functional initiatives that typically require partnering across the broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, the team typically leads initiatives to make step changes in the Risk User Experience and incubates new mission-critical programs. For context, the Risk Operations Org builds and runs the operational infrastructure for risk functions (e.g., supportability, fraud).
What you’ll do
As a Risk Ops Strategy & Operations Manager you’ll lead a team in driving trajectory-changing initiatives for the Risk Operations organization and build lasting structures that redefine our operating models. Your team will take on ambiguous, high priority problem spaces and partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to drive both the strategy and execution. We’re a nimble team that has a large scope and is obsessed with impact.
As the manager, you’ll be responsible for cultivating a high-performing team, evolving the vision and direction for the team, and influencing the strategy of Risk Ops and Risk at large. This person will work cross-functionally with a number of stakeholders including Risk Ops, Risk Product, Risk Engineering, Policy, and Go To Market.
Responsibilities
Partner cross-functionally across our the Risk organization to devise and execute against strategies to achieve Risk Ops and Risks’ top-line missions Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant
Advise on and help unblock mission-critical initiatives
Evolve the team strategy, vision, and roadmap
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
10+ years of experience in Risk Operations, Risk, business process analysis, strategy and operations, consulting, and/or program management
5+ years of experience managing teams of program managers
Preferred Qualifications
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact
Strong critical thinking and data-analysis skills with experience navigating large data sets
Experience with SQL or a willingness to learn
Excellent communication skills with experience articulating complex topics in an easy-to-consume way`
Hybrid work at Stripe
This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.
Pay and benefits
The annual US base salary range for this role is $151,500 - $227,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development, Financial Services, and Technology, Information and Internet
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