Revenue Operations Manager

EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering higher levels of engagement and alignment.

As the top-rated compliance solution provider, EasyLlama boasts a customer herd of over 7,000 satisfied clients. Our clientele includes industry leaders such as Shake Shack, Hilton, Skims, JiffyLube, and Y Combinator, with more joining our ranks every day. With a sparkling 4.7 rating on G2 from over 50 reviews, EasyLlama continues to set the standard for excellence in compliance solutions.

We're not just reshaping compliance training; we're reshaping the future of workplace compliance altogether. Join us as we lead the charge towards safer, more compliant, and more inclusive work environments.

Our Growth

At EasyLlama, we're thriving by focusing on innovation and customer-centric solutions, even in a challenging economy. Our commitment to delivering exceptional value has strengthened our customer relationships, leading to sustained growth and retention. To learn more about our growth check out this video from our CEO, Sam Devyver, celebrating our recognition on the prestigious Inc. 5000 list of the fastest-growing private companies in America for 2024.

The Role

To help us continue our mission of helping people-centered organizations create safe and inclusive workplaces, we are seeking a Revenue Operations Manager to play a crucial role in optimizing and driving the efficiency and efficacy of our revenue-generating processes across the company, including working closely with Marketing, Sales, Account Management, and Partnerships leadership to drive insights into revenue performance and opportunities for optimization along the entire customer lifecycle.

The Revenue Operations Manager is an IC-role that will report into the Chief of Staff and represent our first full-time, dedicated Revenue Operations team member.

What You'll Do:

• Data Management, Reporting, and Insights:
• Act as a collaborative business partner to GTM leaders across Sales, Marketing, Account Management, and Partnerships, supporting strategy and decision-making
• Conduct in-depth analyses of revenue data, trends, and KPIs to provide actionable insights on performance drivers and areas for improvement
• Develop and maintain dashboards and reports for tracking revenue performance and forecasting, including churn and downgrade watchouts
• Where needed, work closely with Revenue and Engineering leaders on data architecture and ingestion between backend systems and revenue tools, ensuring data integrity and consistency
• Forecasting and Performance Tracking:
• Assist Head of Sales, Head of Marketing, and Chief of Staff in annual planning activities such as revenue forecasting, budgeting, and target setting
• Develop and maintain monthly rhythms for monitoring pipeline and deal health for new business, renewals, and expansion
• Track key performance metrics such as lead conversion rates, sales cycle length, and customer retention
• Revenue Process Optimization:
• Identify and roll out improvements to optimize the sales and marketing cycle, from lead generation to sales funnel through to customer retention and expansion
• Support the implementation of streamlined workflows to improve productivity and outcomes across revenue-generating teams along the entire customer journey
• Own and administer the RevTech stack including the integration of Hubspot, Apollo, Gong, QuotaPath, marketing automation, sale stools, and analytics platforms to enhance revenue processes including implementation of new tooling
• Document and maintain standard operating procedures (SOPs) for revenue operations processes.
• Other End-to-End Revenue Cycle Support
• Work closely with Marketing leadership on campaign analytics and operations including performance insights, CRM support, and nurturing automation
• Work closely with Sales leadership on data-based insights to inform Sales strategy and operations
• Provide Sales enablement support to Account Executives and Account Managers ensuring that the team has access to the necessary tools and information to achieve New Business and Expansion goals
• Work closely with Account Management leadership on optimizing billing and payment collection operations
• Designing and executing new ways of working for Revenue Operations needs that emerge as we scale the business
  

Who You Are:

• You have a Bachelor's degree in Business, Finance, Marketing, or a related field; advanced degree preferred
• You bring 3-5 years of experience in a sales operations, marketing operations, or revenue operations role to the table.
• You've got strong analytical skills with the ability to interpret complex data and make data-driven recommendations.
• You're strongly familiar with HubSpot and other marketing and sales automation tools
• You have Strong SQL proficiency and familiarity with BI tools
• You possess excellent organizational skills and attention to detail
• You've got executive presence, with the ability to influence leaders and challenge existing approaches when needed
• You're a strong communicator and collaborator with a thought partnership mindset for working with internal stakeholders
• You have a willingness to learn and adapt in a fast-paced environment; previous start up experience preferred
  
  

Preferred skills:

• Previous experience in Sales or familiarity with Sales strategy a bonus but not required
• Experience with forecasting and financial modeling
• Familiarity with SaaS business models and metrics
  
  

How We'll Take Care of You:

• Salary range: $107,525 to $145,475 (annual salary + bonus)
• Flexible, fully remote environment
• Generous vacation time - Recharging is essential. We respect your time off and encourage it.
• Competitive employer-sponsored health insurances
• 401(k) + company matching
• Professional development reimbursements
• Monthly remote work credit
  
  

The Interview Process:

Recruiter Screen

Hiring Manager interview

Marketing Collaboration Interview

Sales Collaboration Interview

Live Exercise Interview

Value Add Interview

The EasyLlama herd is fully remote, with employees distributed across the US and Canada. To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!

At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.