As a SAP Service Cloud Functional Consultant with a focus on utilities, you will be responsible for designing and implementing SAP Service Cloud solutions that meet the unique needs of our clients in the utilities sector. You will leverage your deep industry knowledge and technical expertise to drive digital transformation and enhance customer experiences.
Key Responsibilities
" Analyze client business processes and requirements to develop tailored SAP Service Cloud solutions.
" Lead the design, configuration, and testing of SAP Service Cloud modules to ensure they align with client needs.
" Collaborate with cross-functional teams, including technical developers and business analysts, to integrate SAP Service Cloud with other systems.
" Provide expert guidance on utilities industry best practices and regulatory compliance within the SAP Service Cloud environment.
" Conduct training sessions and workshops for end-users to ensure successful adoption of the implemented solutions.
" Manage project timelines, deliverables, and stakeholder expectations throughout the implementation lifecycle.
" Troubleshoot and resolve complex issues that arise during the deployment and post-go-live phases.
Qualifications
" Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
" Minimum of 3 years of experience in SAP Service Cloud implementations, with a focus on the utilities industry.
" Strong understanding of utility business processes, including meter-to-cash, customer service, and billing.
" Proven track record of successful SAP Service Cloud project delivery in a consulting environment.
" Excellent communication, presentation, and stakeholder management skills.
" SAP Service Cloud certification is highly desirable.
What are the top 3 skills required for this role?
SAP Service Cloud implementation experience in Utilities industry
Strong communicator via phone and video since this is a remote project
Ability to write functional specs, configure the system and problem solve
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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