ATTENTION 🚨🤩 Our Advania CX Nordic Network is designed to be a place for sharing great ideas with like-minded #CX enthusiasts across the Nordic borders 🗺️🌎 We've said it before; we want this place to be less about 'us' and more about creating a helpful space for YOU! We come from different industries, different countries, we are in different positions with different goals. And so when we get together and talk, we always return home with new ideas 💡 As we are growing here, we hope to bring that inspiring energy with us online. Remember, this is a place not only for Advania clients, this is a space for people working in or with CX. Are you in?! 😃 Please share, from your perspective, a thing or feature contact centers should be looking into in 2024. Maybe it’s something you have already benefited from, and maybe it’s a project you are eager to get started on yourself. Maybe it’s just a really good idea 💡 Partners and internal co-workers, PLEASE JOIN IN. We all sit on great ideas, and the thing is… You never know who you are going to inspire 🪄✨ We will gather the answers from the comments for a later post you can save to your brainstorming board 📝🎈🎉 Go Go Go 🏃🏻🏃🏻♀️🏃🏻♂️ #CCaaS #contactcentersolutions #AdvaniaCX #Advania #CX #Customerexperience
Riitta Hoffrén
7mo
I'd like to look into smart use of AI in contact center environments. 🤖
I think AI based Agent assist is the "one" thing to focus on in 2024 and bring higher customer and employee satisfaction to the next level! 😀
Pär Lindström
7mo
Great words and insights
CX keynote speaker | Award-winning "Best for Strategic Customer Experience Services 2023"
7moI don’t have a favorite feature. However, I will say that the impact or the progress contact centers can achieve when they begin to prioritize motivation and 'soft skill' training in their agents, still completely blows my mind 🤯💥 It’s still somehow for a lot of companies, the missing link 🔗