AlphaSense’s Post

The clock is ticking for your chance to be recognised as Highly Rated in 2024!⏰ 👂Hear directly from consumers on why your response to their feedback is so important, especially on 1 & 2 star reviews 💬 For more information on how to provide a greater customer experience, visit our Insight Academy 👇 https://bit.ly/3R5VSPu #HighlyRated2024 #CarSales #Reviews

What does customer proximity really mean? This week, we at SFS are hosting our annual Customer First Week, where we come together across the globe to leverage our collective expertise in addressing customer needs and providing exceptional service. So, it’s a very relevant exercise to think about the importance of customer proximity, and what that means in our daily lives. One key point from me is to always ‘think how your customer thinks’. When we think how our customers think, we can anticipate their expectations and tailor our products, services, and experiences to exceed them. It requires active listening, and a genuine commitment to understanding their perspectives. This helps us to gain the specialist knowledge that makes us, and companies like us, stand out from the crowd and deliver better customer value. #CustomerFirst #SmartFinance #CustomerCentricity

Exciting times at BNP Paribas Leasing Solutions ! 🎉 I'm incredibly proud to have led this project successfully launched: our customer portal in the Netherlands. This achievement is a proof to the hard work and dedication of all the BeNe team. We embraced an agile approach, emphasizing test-and-learn methodologies to ensure we deliver the best possible experience and onboarding for our customers. Let’s keep moving forward with new ideas! 🚀 #ProjectManagement #CustomerExperience #Agile #DigitalTransformation

Achieving best solutions for our customers when things go wrong is not just about following processes and policy. It's also about giving autonomy and confidence to our people to enable them when discussing suitable outcomes (terrible word !) for all parties involved. In other words actually providing a service. #deliveringwhatmatters

⁄  12 participants cross-departments reunited all together in a 1-hour workshop to exchange and shared ideas on Customer Experience. ⁄ 1 common goal: find our non-negociable rules for our customers. ⁄ 5 Concrete outcome: ⁄ Always treat customer answers in short delays ⁄ Reward our customer via Loyalty Program ⁄ Provide information transparency via Customer Portal ⁄ Always find alternative solutions for our customer ⁄ Always welcome our customer for every new contract

On this episode of Driving Insights we explore the Seven Controllables that power service department success. Learn to boost profitability, efficiency, and customer satisfaction through key financial strategies. 💼📊🔧 https://lnkd.in/eYyckAT2

Muscle Nation skyrocketed to success by mastering the art of inventory management and boosting customer satisfaction. By syncing their warehouse management system with their online store, they eliminated chaos – no more inventory mix-ups or manual errors. The result? Smooth operations and happy customers! 💪🌐 Discover more 👉 https://lnkd.in/daDF8Hn5

Most people get car washes three or four times a year, wherever convenient, and pay about $10 for the service. But car washes have become much more profitable thanks to a new customer loyalty tactic: Subscriptions. To boost your top and bottom-line results, customer loyalty tactics like this and exceptional service can transform your shop from a one-time stop to a lifelong destination. In this article, sponsored by the Automotive Training Institute, we discuss how by investing a little extra time in building membership programs and capitalizing on the summer surge, you can capture more of the $800 per year that the average person spends on car maintenance. So, the next time you want to maximize profits and skyrocket your bottom line, remember that providing excellent service is key, and your customers will remember that when they keep coming back for more. https://ow.ly/Qn7v50SXa2E

Save the Date! 📌 Want to learn how your business can leverage data to improve customer satisfaction and enhance company performance? GOGLA, in collaboration with MFR and Bboxx, will host its first Consumer Experience Initiative (#CXI) webinar, focusing on ‘The role of data in improving the performance of PAYGo companies.’ Join the conversation by registering on ⬇️ https://lnkd.in/eS3CYG9Z

🌟 Excited to share a new blog post on "Implementation of Data Quality Framework"! Learn how organizations can ensure the accuracy, reliability, and timeliness of their data through a structured approach. Discover the crucial role of data quality in driving operational efficiency and enhancing customer satisfaction. Check out the full post at: https://lnkd.in/gHbzSfiZ