#himss24 is abuzz about the potential of #ai and #genai in #healthcare. Brace yourselves, because the momentum is only going to gain steam from here.
Feeling a bit out of the loop on all things AI and genAI? No problem! Get smart on genAI while you're getting your steps in on the show floor. Tune into to this episode of Forrester's The CX Cast, featuring the one and only marvelous Martha Bennett. She breaks down concepts like LLMs and probabilistic models with finesse.
#generativeai#cx#healthcaretechnology
This week emerging tech guru Martha Bennett joins us to unpick how #generatieveai actually works. She breaks some complex technology down to help #cx leaders understand what they need to know to talk to their technology counterparts.
Thanks as always to co-host Angelina Gennis and producers Eleanor Theriault and Julia Swerdlow.
According to our Zendesk #CXTrends Report 2024, 69% of organisations believe #generativeAI can humanise digital interactions. Read our blog to learn how #ZendeskAI can make CX more authentically human: https://zdsk.co/3JY7srH
CEO of Capptoo Life Science and CXO at CX Advisory - Leading a team of +100 People that help you to drive CX Strategies, Innovation and Results | 25+ Years in Pharma, Healthcare, and FMCG | CX, AI and VoC practitioner
Metrics are important, and no one is disputing that, but it’s more important for businesses to truly comprehend the stories behind them.
The biggest sign of business success doesn’t come from metrics, it comes from how customers perceive it. AI has helped businesses shift from only focusing on metrics to understanding the deeper narratives behind them, as it helps sift through vast amounts of data and pick up trends.
Traditional metrics that have historically not correlated well with tangible outcomes will give way to more actionable, AI-driven metrics. Something like NPS cannot always reflect the subtle nuances, like when your customers undergo pivotal changes in their experience, as this info often lurks in vast swathes of unstructured data.
The true predictor of a company’s future success is best conveyed by metrics that reflect the voices of its customers. And, if your business needs help finding out which metrics are most important, you can contact us at CX-Advisory.com on the link below:
https://lnkd.in/dcfcpBFq#CXAdvisory#CX#CXInsights#Personalization
Everest Group's Harpreet Makan and Santhosh Kumar Vadrevu will join a panel of experts that will discuss next-gen technologies like #GenerativeAI, performance analytics and process intelligence that are pivotal in evolving #ContactCenters into advanced #CX hubs. https://okt.to/G8jsZd
They will discuss:
⚡Key business priorities for contact center leaders
⚡Characteristics of a future-ready contact center
⚡Harnessing next-gen technologies for CX center transformation
⚡Overcoming barriers and implementing technologies at scale
Everest Group's Harpreet Makan and Santhosh Kumar Vadrevu will join a panel of experts that will discuss next-gen technologies like #GenerativeAI, performance analytics and process intelligence that are pivotal in evolving #ContactCenters into advanced #CX hubs. https://okt.to/LWeC9n
They will discuss:
⚡Key business priorities for contact center leaders
⚡Characteristics of a future-ready contact center
⚡Harnessing next-gen technologies for CX center transformation
⚡Overcoming barriers and implementing technologies at scale
📰 News: 📰
🌟 Transform Your Business with Customer-Centric Operations 🌟
In our turbo-charged business world, keeping up is not an option—it's a necessity. Speed is king, but how do you get there? By putting your customers at the heart of everything you do. 📊 Here's why being data-driven, embracing AI, and fostering a strong business culture are your secret weapons.
Let's talk numbers:
📉 Companies that fail to be customer-centric lose out on $136 billion annually due to customer switching -PwC-.
🧠 Knowledge management leverages AI to improve decision-making by 80% -Gartner-.
🚀 Businesses with agile workflows achieve a 60% faster time to market -McKinsey-.
A customer-centric culture isn't just a buzzword; it's backed by hard data and cutting-edge technology. Combining knowledge management and generative AI -genAI- can supercharge your operations, enabling real-time insights and rapid, innovative problem-solving. Imagine your team seamlessly accessing crucial info, asking questions, and receiving personalized responses—instead of dealing with outdated, fragmented data.
---The secret?---
1. --Data Utilization:-- Use accurate, real-time data to make informed decisions.
2. --AI Integration:-- Implement genAI to automate time-consuming tasks, from creating summaries to generating metadata.
3. --Cultural Shift:-- Foster a work environment that encourages knowledge-sharing and trust.
Are you ready to revolutionize your business model? Comment below with your thoughts and experiences. And don’t forget to follow AnniQ for more insights on building a sustainable, customer-centric culture. 🌟💡👇
#Hospitality#Ecommerce#Retail#Commerce#Manufacturing#Logistics#Strategy#Innovation#Business#ArtificialIntelligence#CEO#Founder#AnniQhttps://lnkd.in/erU9QJCW
CXO’s Move Beyond Experimentation In GenAI Adoption Game
In a recent article on Forbes, Dean DeBiase talks about the accelerated pace of CXOs looking to deploy advanced models in AI-based products and solutions, but seem frustrated as they continue to experience challenges on the road to reaping GenAI goodness. The article delves into a wide range of fragmented options available in the market and the challenges that CXOs face in GenAI adoption and value creation.
Interestingly, the article talks about the newly launched Kore.ai GALE platform highlighting how it simplifies the complexities of GenAI application building, accelerates adoption, and enhances business processes for long-term value. Dean further comments, “Could this mean faster innovation and quicker responses to market changes? Hopefully. Business leaders know it's not just about hopping on the new tech bandwagon; it's about giving every team the tools to grow, innovate, and meet customer demands. Again, what I find important here is not to know how it's working, but how tools like these can help CXO leaders make an impact on their business—preferably impacts to customer value.”
Read the full article here. https://lnkd.in/d_EAF9Yr#GenAI#BusinessTrasformation#AIforBusiness#EnterpriseAI#ROI
Yesterday, I posted an introduction to our CX trends report. Today, I am going to unveil 4 of the 10 new key trends Zendesk identified that every CX leader and CX connoisseur needs to know 🌟. They are boxed into 3 categories: AI & Intelligent Experiences 💡, Data & Trustworthy Experiences 🔐, and Next Gen & Immersive Experiences 🌐.
In the AI & Intelligent Experiences, we have identified 4 key trends:
1️⃣ Generative AI will accelerate the delivery of a more humanized journey that feels personable & interactive 💬.
2️⃣ Chatbots are rapidly transforming into digital agents that have the capacity to do more 🤖.
3️⃣ Disconnect grows between CX leaders and agents on everything related to AI; strategy, tools, and role impact 📊.
4️⃣ AI transparency and decision-making are now the rule, not the exception 🛡️.
In the thrilling world of AI and Intelligent Experiences, we're witnessing a rapid transformation fuelled by AI advancements, shaping a future of enriched and intelligent customer interactions 🚀. Consider these significant insights:
📌 68% of CX leaders assert that organizations must adopt emerging AI technologies to remain competitive 🏆.
📌 53% of consumers expect that their preference will shift towards engaging with advanced bots over humans in the not-so-distant future, particularly for quick and immediate responses ⏱️ 💣 .
This evolution in AI is a significant shift in how we experience and interact with technology and customer service teams. As we are all exploring the evolving landscape of AI, it becomes evident that our focus extends beyond technology. We need to create experiences that are meaningful, transparent, and deeply personalized for our customers ❤️.
Stay tuned for more...
#CustomerExperience#CX#AIInnovation#AI#CustomerService#DigitalTransformation#CXLeadership#TechTrends#CXTrendshttps://lnkd.in/dYQWtXHU
Everest Group's Harpreet Makan and Santhosh Kumar Vadrevu will join a panel of experts that will discuss next-gen technologies like #GenerativeAI, performance analytics and process intelligence that are pivotal in evolving #ContactCenters into advanced #CX hubs. https://okt.to/jZnuiM
They will discuss:
⚡Key business priorities for contact center leaders
⚡Characteristics of a future-ready contact center
⚡Harnessing next-gen technologies for CX center transformation
⚡Overcoming barriers and implementing technologies at scale
Staying on top of changes in the customer experience world is crucial for financial professionals. To help navigate this ever-changing landscape, we’ve curated a selection of insightful articles about the latest trends and innovations in the space.
In these, we’ll explore how financial services firms can leverage AI to create groundbreaking CX initiatives, how digital transformation initiatives can meet evolving customer expectations, the significance of customer inclusion, and more!
Interested in learning more about these topics? Then join us July 15 - 16 at Westin Copley Place in Boston, Massachusetts. CXFS is a can't miss event for customer experience innovators.
Read the featured articles here: https://bit.ly/3JpfsSE#CXFS#customerexperience#AI#Innovation#FinTech#Leadership
