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In this video I am exploring the Key Performance Indicators ( KPIs ) that are crucial for Customer Service Teams. Accoring to Geckoboard Video inspiration from Tom Randle Businesses can thrive and encourage recurring revenue if they offer a meaningful customer experience to their customer base. Part of the customer experience best practices is to do Customer Service well. And measuring if you do the customer service bit well is what this video covers. To save you time, go directly to what interests you the most: 00:00 - Intro 00:31 - Geckoboard 00:56 - Tickets Received 01:16 - Unsolved Tickets 01:42 - First Reply Time 02:11 - CSAT 02:25 - Tickets Solved 02:37 - Resolution Time

Markus Pineyro of OOMI Digital Kitchen shares insights on leveraging technology to achieve a 4.9-star rating on Google.  Learn how the perfect blend of tradition and innovation can drive culinary excellence and customer satisfaction. Explore the full episode on YouTube. https://lnkd.in/eM5q7tRX #RestaurantTech #CulinaryExcellence #Innovation

Discover how Hi Auto and Simply NUC are driving transformation in the QSR industry. Our latest case study showcases the incredible impact of AI-powered solutions, driving real results like: 📉 17% reduction in employee turnover 💰 30% lower maintenance costs ✅ 95% order accuracy Watch the full story to see how this partnership is helping QSRs optimize operations and enhance customer satisfaction. 👇https://ow.ly/tvf750SXWTG

Another #techsuccess story for the books. See how our partnership with #hiauto helped them to drive more efficiency, cutting down on there operational costs, while creating a solution tailored to there specific needs. #SimplyNUC is ready to help you tackle challenges. Whether it's at the #Edge, #embeddedsystems, or any other solutions, Reach out today. #Intel #AMD #NUC #MiniPC

CUSTOMER CENTRICITY 👌 Everything starts with Customer Centricity at Classic fine Foods. Jocelyne shares their view: "Being customer centric means working together to understand and meet customer needs effectively, collaborating to find solutions that enhance the overall customer experience. Thinking customer centric creates a positive work environment, fostering strong relationships with customers and colleagues." #WeAreCustomerCentricity #Expert #Solutions #CustomerFirst #ClassicFineFoods

"The way to gain a good reputation is to endeavor to be what you desire to appear." – Socrates Our customer experience IS our brand. In the context of modern business and customer service, this quote underscores the importance of aligning actions with values. To build a reputable brand, companies must genuinely uphold the standards and qualities they wish to be known for, rather than just projecting an image. At Weave, we firmly believe that our customer experience is our brand. Over the past three years, our team has worked tirelessly to transform our customer service, ensuring that every interaction reflects our core value of putting the customer at the forefront of everything we do. While we also believe that customer service isn't a department, it's everyone's job, our incredible support leaders— Corinne Elaina Jeffers, Josh Brown, Larry McConnell Cody Wells, and their exceptional teams over the past several years—deserve all the credit for these remarkable strides. While perfection is always a journey, the authentic and consistent care we provide our customers has solidified our reputation for outstanding service. Through these genuine efforts, we’ve demonstrated that trust and reputation are built on more than just words—they are the result of our commitment to truly embodying the qualities we aspire to be known for. Thank you to our dedicated team and loyal customers for being part of this journey. Let’s continue to set new standards in customer service and uphold the values that define us. 🚀 #CustomerExperience #BrandReputation #Authenticity #TeamAchievement #ContinuousImprovement

LA CRITIQUE is committed to elevating customer experiences in #Vegas! Establishing LA CRITIQUE as an authority in customer experience starts with understanding statistics. Did you know that 70% of customers cite poor customer service as a reason for not purchasing from a brand? (Source: American Express, 2017). #CustomerExperience #LaCritiqueLV #VegasHospitality #CXInsights #CustomerServiceTrends #BusinessGrowth

Are you looking transform and elevate the way you do businesses? Our all-in-one digital solutions can help take you there! Enhance brand presence and customer engagement through our WiFi Management System, leading the way in increased brand recall and promotion opportunities. Solve restaurant efficiency problems and reduce wait times through our Table Management System. With a 50% increase in operational efficiency, you'll see a direct impact on customer satisfaction. Cut security costs by 60% and simplify installation and monitoring without compromising quality. Enjoy the benefits of saving time, gaining insights, boosting brand presence, and conveniently controlling all digital tools from one dashboard. Let's take the next step in transforming and optimizing the way you do businesses! #DigitalSolutions #BusinessTransformation #EfficiencyBoost

In our latest article we examine how the heart of delivering exceptional customer experiences lies a deep understanding of customer needs, preferences, and pain points. Businesses must actively listen to their customers, gather feedback at every touch-point, and use data-driven insights to continuously refine and enhance their offerings. This proactive approach not only fosters stronger relationships with customers but also enables businesses to anticipate and address potential issues before they escalate, thus mitigating risks and preserving brand reputation. Talk to us at Retail Active: hello@retailactive.com

It’s not too late! You can still register for our upcoming webinar, “The ABCs of CDPs,” happening tomorrow at 11:00 AM EST to learn about the core pillars of a CDP and how they come together to help your dealership create exceptional customer experiences. Register here>> https://bit.ly/3IBOSW0