“When I first learned about this role, I was very excited about it — but also intimidated. I had spent many years working at tech startups, but my background was all in software. I had never really worked with hardware before. I had never had to take into account the physical makeup of a product and how users would physically interact with it. But I took the plunge, and now I’m working at Chick-fil-A, Inc., creating the next generation of in-store technology and building upon mesh networks that will allow restaurant team members to serve customers efficiently even if their store encounters internet connectivity issues. We’re working to create simple user experiences that make it easy for team members to smoothly serve customers with care. Recently, I had the chance to bring some of the technology we’re working on into a career day at a local elementary school. The kids were so excited and eager to peek into the behind-the-scenes experience of working at a Chick-fil-A® restaurant. Before long, the kids were crowded around our tech, taking turns using it themselves. The fact that a fourth grader can use our product with zero training, to me, is a marker of real success. We’ve seen through in-store trials as well that team members can pretty much jump right in to working with the tech with little-to-no explanation or training. It’s thrilling to see the tech that we’ve built in use — and to see the immediate impact it’s making. Being able to connect to the end-user’s experience that way and see it in action gives me a sense of deep satisfaction.” — Doug F., Customer Technology Solutions #LifeatChickfilAInc #Tech #PointofSale
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I've worked for Chick-fil-A for many years. It's amazing how you have joined their team. I would love to join their store training team. I have 20 years of experience in the Wilmington NC area. Do have an input on who I could reach out to. My name is Theresa Payne, 910-262 8018. Chick fil A is an awesome company to work for..
So fun to see!
Proud of you brother!
If I may, how could I get a chance to own a franchise around south Virginia; between Woodbridge & Staffard, VA. Thanks, Teddy Tekle
So incredibly proud to be a part of this team with a leader like Doug!
Go Doug! 👏🏼
Amazing work! Making an already great experience even better!
You all at the CTS group are creating some really awesome products!
Director at Chick-fil-A Corporate
1moIt’s great getting to partner with you in shaping the future Doug F. !