Congratulations to Harman Singh Narula, Satjot "SJ" Sawhney, and the rest of the Canary Technologies team on their Series C fundraise!
Canary is the industry-leading Guest Management Platform, with award-winning solutions such as Mobile Check In/Check Out, Guest Messaging, Dynamic Upsells, Digital Tipping, and others. Serving over 20,000 hoteliers in more than 80 countries, Canary is transforming the hospitality industry.
Gaurav TuliBenjamin Gorman
Big news! 🎉 We’ve raised a $50 million Series C funding round to accelerate AI guest technology in hospitality!
We are honored and humbled to serve over 20,000 hoteliers worldwide and look forward to driving even more value for our hotel partners.
Exciting things are coming, as we continue on our mission to elevate the guest experience with cutting-edge AI solutions for hoteliers worldwide. Stay tuned!
Learn more in the comments.
🌟 Exciting News for Hoteliers! 🌟
Are you ready to revolutionize your hotel's guest experiences and operations? Join our upcoming webinar, "Unlocking the power of AI for Hospitality and how to build it into your 2024 budget"! With Sébastien FELIX, Joseph Naggiar and Jay Singh 🏨🤖
Embark on a transformative journey with our expert panel of hotel industry veterans, as we demystify cutting-edge AI technologies like ChatGPT, Midjourney, Google Bard, and more. 🚀 Discover real-world success stories, gain practical insights, and learn how to seamlessly integrate AI into your hotel's framework.
What's more? We're diving deep into the intricacies of AI budgeting in 2024, guiding you on how to allocate resources wisely for seamless integration. 💰 Plus, attendees will get an exclusive sneak peek into Version 2 of our ChatGPT for Hotels Guide, unveiling it during the webinar! 📚
This isn't just a learning opportunity; it's your gateway to shaping the future of hospitality! Don't miss your chance to redefine your strategies, optimize guest experiences, and stay ahead in the industry. Secure your spot today and let us empower you to navigate the future of hotel management! 💼✨
🔗 Register now: https://lnkd.in/edUjryQz#HospitalityIndustry#AIInnovation#HotelManagement#WebinarAlert#FutureOfHospitality#InnovationInHotels#ChatGPT#Midjourney#GoogleBard#AIBudgeting#GuestExperiences#Entrepreneurship#Hoteliers#IndustryExperts#StayAheadInBusiness#EmpowermentInHospitality
HotelTechReport.com reposted a number of their past articles in the for of a podcast. In this episode Paolo Gagliardi discusses the adoption of modern Property Management Systems #PMS, #AI and automation in customer engagement, and innovative revenue management #RM techniques, underscoring #technology's transformative potential in the #hospitality industry.
According to Paolo, an #API-first approach stands out as a cornerstone of this transformation. The implementation of an orchestration platform facilitates seamless communication between disparate systems, enhancing #data governance and decision-making processes. This integration is pivotal in creating a unified and efficient operational framework.
https://lnkd.in/gKC8rgbF
This post indicates the importance of human connection and how #AI - properly validated, developed and used - can help enable more of that human connection, and ultimately, better more personalised service.
The challenge, to which Diana Wu David alludes, is that tech is not widely used to augment the guest experience in hospitality.
Hospitality is frequently referred to as a "laggard" industry when it comes to tech adoption, which - as a people industry - seems pretty crazy given how tech permeates every aspect of our lives.
THE DISCONNECTION & OPPORTUNITY
In an exchange of ideas with Diana, she used a simple example of the problem and opportunity:
"Five years ago, I remember talking about how the kind of personalization that runs in the background of a company like Amazon could be a game changer for hospitality. For example, years ago my team at Financial Times sold content to hotels and airlines. I stayed at our clients across the world and only once at Conrad Hotel in Tokyo did a check in clerk say, “well, I imagine you will want the FT. Any other papers?” They had multiple options but made the bridge between their offerings and what might matter to me."
SMALL THINGS MAKE A DIFFERENCE TO CUSTOMERS
This is a perfect example of how small - and seemingly - simple touches can make a difference.
Hotels are sat on a literal treasure trove of data, but it's often spread across multiple archaic systems. There is a general lack of understanding around what data is useful and what is 'garbage', but - either way - it's rarely used.
HOW TO SUCCEED
The hospitality companies that will succeed and level-up in this area will be those who take a holistic approach to validating their modern business challenges, and how this informs a complete redesign of their legacy systems architecture.
Such a process will create a new & comprehensive data strategy that ties in perfectly with what they've validated and what product solutions needs to be adopted and/or developed to deliver best-in-class 21st century customer service in the sector.
#hospitality#innovation#customerservice#datahttps://lnkd.in/eqZfrjqe
Futurist | Financial Times Faculty | Author | Keynote & TEDx Speaker | Board Director
What will happen when AI takes our jobs? My first of many keynotes on AI was for Wharf Hotels in ChangSha courtesy Alka and Sandy about how hospitality staff, supported by data and tech, can broaden their idea of how to create transformative experiences for their guests.
I ❤️ hotels and stay in a lot of them!
Tech has done little to augment the guest experience. If a GM changes, preferences are dropped. If we book in w/my husband’s loyalty card, I am a ghost. I’d bet the hotel we’ve frequented for 3 generations and where I had high tea the day my daughter was born has no idea the special place it has in our family.
It’s not #AI, it’s the PEOPLE who make your #customerexperience a winner.
Yesterday I was reminded of this as looked for a place to spark creativity, different perspectives and give me renewed energy.
What better place than W Hotels?!
But a hotel is just four walls, even if they are painted hot pink.
What really matters is:
🙏 Almira making me feel welcome at a beautiful table by the window and treating me with care as a single woman having cocktails with her art journal
🙏 Sebastian giving me his card when I asked for Almira’s name and inviting me warmly back by putting my phone # on their list for events (human + tech 🙌)
🙏 Kelven taking up the challenge of one new fun thing I can put on my calendar to continue to spark inspiration
🙌 Matthias Vogt for creating the systems and culture to make that a possibility
They introduced themselves and connected as people in a way that no data or prompt can replace. Congrats all - you are #futureproof! 🏋️♂️
The stay was exactly what I needed to re-energize and recommit to helping my clients future proof their really big dreams.
For those of you 🤔 how to get ready for #AI, how can you amplify the ability of your customers to shine in a uniquely human way?
#futureofwork#humanvsAI#staycation#WHotels
🤸♀️ Day 1: Kicking Off My Journey from Hospitality to SaaS - A Tale of Transition Inspired by Friends
Today, I'm excited to launch a 30-day series detailing my transition from hospitality to the tech world of SaaS. This isn't just my story. It's a roadmap inspired by friends in hospitality eager to navigate their way into tech but unsure about the journey ahead.
Three years ago, I made the leap myself. The hospitality industry equipped me with a robust skill set - from managing dynamic teams to delivering exceptional customer experiences. These skills didn't just transfer to my new role in tech; they became my superpowers.
Seeing friends contemplating this shift but doubting their incredible hospitality-honed abilities motivated me to share my journey. As a co-founder of Arkeo AI, I'm proof that the leap is not only possible but also rewarding. Our work in creating the ultimate SaaS Copilot is a daily adventure that combines the best of both worlds.
This series will dive into the skills that make hospitality professionals stand out in tech, the mindset shifts that pave the way for success, and how we at Arkeo AI are using our collective experiences to innovate in the SaaS space.
Whether you're a friend looking to make the move or simply curious about the process, there's something in this journey for everyone.
p.s. here is a flashback to the opening of OAK + CRU Social Kitchen & Wine Bar where Lana Uytterhagen convinced me to be the cover girl, even with my adult braces in full swing! 😂
#HospitalityToTech#SaaSJourney#SkillsTransfer#ArkeoAI
Daring to redefine the rules - the biggest challenge in selling innovation.
Introducing groundbreaking solutions into industries often feels like swimming against the tide. Even more so when it means challenging long-established giants like prestigious hotel brands and tenacious local businesses to adapt.
AI – this two-letter marvel seems to spark resistance at every level. But why?
It's the fear of the unfamiliar, the anxiety of the uncertain. We're hardwired to be skeptical of what we don't fully understand. However, the incredible benefits that AI brings to the hospitality industry are crystal clear to me - streamlining operations, enhancing the customer experience, and unleashing new potential for growth.
My role? Your expert guide, navigating you through the turbulent waters of technological change. With me at the helm, you'll not just survive but thrive in this new age, with AI-powered solutions that exceed your boldest expectations.
Start your AI journey today. Let's embrace the change, together.
#hospitality#hotels#AIinhospitality#traveltech#travelindustry
Xoogler | ex-JP Morgan | Founder | LGBT Leader
1moGreat pic of the team at the end!