Haynes Group, Inc’s Post

Picture this: a restaurant where being rude is part of the concept. I stumbled upon one called "Dicks" in Vegas recently. The waitstaff delighted in putting you down and offering playful criticism. It may sound strange, but it got me thinking... 🤔 While we don't advocate for rudeness, we help businesses develop strategies that captivate guests in their own distinctive ways. 📚✨ Take Hooters, for example. Beyond its controversial image, it's undeniable that their simple concept and exceptional staff training have left a mark on the industry. 🦉💪 But it's not just about the concept; it's about finding the right employees who embody your brand's essence. 👥💼 🌐 mattrolfe.com ✉️ matt.rolfe@westshorehospitalitygroup.com 📞 647.212.4602 #Connect #Team #Hospitality #Management #CulinaryFederation #PassionDriven #CareerSuccess #InspirationUnleashed #LeadershipExcellence #FindYourSpark #StayPassionate #UnleashYourPotential #CareerWisdom #PassionFuelled #DreamBig #IgniteYourPassion #CareerJourney #FollowYourHeart #PassionUnleashed #ProfessionalGrowth #ChefLife

Sustaining Operational Success with Employee Investment Now, 20+ years after receiving the Baldrige National Quality Award, Pal's Sudden Service is still making news. Recruiting and training high quality employees has never been more difficult, and yet Pal's succeeds by being mindful of Henry Ford's famous quote: "The only thing worse than training your employees and having them leave, is not training them, and having them stay". https://lnkd.in/gKz62RgY

Sabert Chicago's workforce stands as a pinnacle of excellence, navigating the intricate challenges of crafting the renowned McDonald's sandwich clamshell and the iconic Starbucks coffee sleeves. Their journey is not merely one of production but a saga of pioneering processes and refining their artistry across time. The depth of expertise within the Sabert team, embodied by seasoned operators and industry professionals, propels them into a league of unparalleled production, quality, and efficiency within the realm of food service packaging. They have set a standard that remains unmatched, a testament to their unwavering commitment to excellence. Despite the claims of ostentatious sales professionals, the truth remains clear: Sabert Chicago's production processes reign supreme, leaving competitors in their wake. Their leadership in the industry is not a mere title but a reality that places any other group below them, emphasizing that anything less than the best is simply not enough in this competitive landscape.

For years, I have counseled my clients about the importance of consistent and clear messaging. You can't say one thing to your employers, another to your customers and yet a third thing to Wall Street. This week, Wendy's was the prime example why that doesn't work. If, indeed, Wendy's wants to offer discounts to customers at low-traffic times to drive additional foot traffic to stores and then basically ask if the customer "wants fries with that"...well there's not much new or controversial about that. Presumably, the innovation comes from being able to offer discounts that incentive customers on a hyper-local level. But you have to say all of that to everyone. And if you ever do find that you need to issue a statement clarifying a previous statement admit that the reason it was necessary was because you did not clearly articulate your initial message and not because the media"misconstrued" what was said. #corporatecommunications #clearcommunication #leadership #soapbox https://lnkd.in/gMEW7jP6

One question. ➡️ Would you share THE one question you would ask this panel? Topic: building company culture through intentional relationships Adjacent curiosity… why pursue intentional company culture anyway? 🚙 Oh and, if there’s any chance you could be in Holland, MI next week, may I encourage you to join the dialogue? #peopleandprofits #leadership #futureofwork #respecthumanity #improvework #continuousimprovement #tps #lean #consciousleadership #servantleadership #culture

Hey LinkedIn Family, Reflecting on a powerful quote from Will Guidara's book Unreasonable Hospitality: “I’m also clear about what my job is, which is to do what’s best for the #restaurant, not to do what’s best for any of you. More often than not, what’s best for the restaurant will include doing what’s best for you. But the only way I can take care of all of you as individuals is by always putting the restaurant first.” In #business, it's not just about people, KPIs, or numbers. It's about the #brand. When you serve the #brand right, it takes care of everything else. By putting the brand first, we create a foundation for #excellence that benefits #everyone—from our #team to our #customers. Let's commit to nurturing our brands with passion and integrity, knowing that a well-served brand paves the way for success and growth for #all. #BrandFirst #Leadership #Hospitality #BusinessPhilosophy #Teamwork

It all starts with operational excellence, and the rest is just gravy. Find our Q4 and FY 2023 results here: https://bit.ly/48xA19v

Thank You, Taco Bell Foundation, for inviting me to share my insight during this month’s Pathways & Perspectives session. I am looking forward to taking part in this discussion! #BroadcastingGraceInEveryStory

In March’s Pathways & Perspectives with the Taco Bell Foundation, I spoke about leaning into discomfort and trusting your gut. No matter your next move or pursuit, have faith in yourself. Check the snippet out below!