Jean Paul GAULTIER’s Post

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I'll let you decide... Exhibit One: A May 28th 2024, public review paints a troubling picture: "Purchased a bag which ripped apart on first couple of uses, the team has stopped responding and kept our original product since 3 months." This isn't an isolated incident. Exhibit Two: The data further reveals: → 87%+ disconnect in BALENCIAGA's customer touchpoints. → At a cost of over half a billion euros in lost customer loyalty and revenue. Imagine the potential if François-Henri Pinault and Kering's executive team invested just 140 hours to address these issues instead. The clear improvements could unlock €500M, driving significant growth and restoring shareholder confidence in the brand and Kering. If only they could see it... #StrategicDetective #CustomerExcellence #OperationalExcellence #LuxuryRetail #BusinessGrowth #ShareholderValue #Balenciaga #Kering #CustomerExperience #BrandReputation

Kering BALENCIAGA can we apply what the ancient Romans used to say “errare humanum est, perseverare autem diabolicum”? Or is it more “per aspera ad astra?” What do you think of this haute couture? Will this positively impact the brand and the group business? What shall we expect for results Q2 and Half 2024? Will sticking to this strategy prove the management is creating value and business around the brand? #brandmanagement

One day this will be #sustainable fashion. With #innovation and #collaboration the fashion industry can reach a consistently sustainable platform. But for now high fashion and sustainablility are slowly bridging the gap. #futurefashion #fashiondesign #zerowaste #sustainablefashion #circularfashion

Does BALENCIAGA have a €500M blind spot? I'll let you decide... Exhibit One: A recent public review paints a troubling picture: "Purchased a bag which ripped apart on the first couple of uses, the team has stopped responding and kept our original product for 3 months." This isn't an isolated incident. Exhibit Two: The data reveals a deeper €500M customer loss: → Brand Experience: -€301M → Retail Channels: -€70M → Quality: -€105M → Delivery Excellence: -€55M → End-to-End Returns: -€22M Is the brand chasing artistry over customer excellence? What do customers and shareholders think? Consider the potential transformation if François-Henri Pinault and Kering's executive team were to invest just 140 hours in addressing these critical touchpoints. The impact could be significant. These improvements, if implemented, could unlock a substantial €500M in value. This would not only drive significant growth but also restore shareholder confidence in both Balenciaga and Kering. The question, though, is: Can Kering afford to ignore this? Just imagine if they chose to see instead. #StrategicDetective #CustomerExcellence #OperationalExcellence #LuxuryRetail #BusinessGrowth #ShareholderValue #Balenciaga #Kering #CustomerExperience #BrandReputation #FrançoisHenriPinault

From ancient drapery to modern couture, the evolution of the dress is a fascinating story of cultural shifts, technological advancements, and artistic expression. This document provides insight into the history of dress. #FashionHistory #DressEvolution #Couture #FashionDesign #CulturalHistory #StyleInnovation Inshorts

Transforming threads into timeless elegance. Introducing our hand-embroidered couture appliqué collection. Elevate your style with craftsmanship redefined. #CoutureCraftsmanship #HandmadeElegance #FashionArtistry"

After decades of being on fashion’s endangered list, Haute Couture—the made-to-measure fashion that runs north of $100K—has bounced back to life. I explain why in my latest Style Files newsletter on Substack. . #FashionWeek #Couture #PFW2024

In commemoration of Couture 2024, we want to spotlight the contributions of the skilled artisans.  Behind the scenes, these magical craftsmen meticulously assemble each piece, playing a crucial role in bringing designers' visions to life.  If you're a part of this community, feel free to raise your hand in the comment section!  SCHIAPARELLI   #couture #fashionportfolio #fashionevent #fashioncreative #contemporaryfashion #fashionnews

A chandelier-themed haute couture #flat sketch. It shows a structured dress with cascading crystal-like details, ornate lines mimicking chandelier arms, and a voluminous skirt. Symmetry and reflective textures give it an opulent, elegant feel. #Adobeillustrator #AdobePhotoshop