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🌶️ A spicy question to close out the week from our SVP Global Customer Success Chris Dishman: The customer bought your product for a reason, but do you know what it is? CS teams are increasingly pushed to drive revenue for their organizations, BUT they can only do it when they’re driving value for customers. — So it comes full circle, do you know why your customers bought your product? 🔃 In a recent episode of the Revenue Strategy podcast with Cedric Royer , Chris shared his provocative insights on how the customer success mission is evolving and what it means for the future of the function, for businesses and for CS professionals. ⚡ Catch his big THREE insights and learn how to answer that key question for your business ⬇️ https://lnkd.in/gVx76AFt Catalyst Software #customersuccess #sales #revenue #leadership #podcast

Ever wondered how emotional intelligence (EQ) can transform your customer and professional relationships? 🚀 In our latest episode, we dive deep with Jenelle Friday, VP of Customer Success at Forecastable, who shares game-changing insights on EQ in business. Discover: 🔑 Why self-awareness is your secret weapon  💡 How to turn difficult conversations into opportunities  🤝 The shift from sales-focused to relationship-driven success Don't sleep on this episode – it's not just about business, it's about personal growth. What’s more, Jenelle’s speaking about EQ in even more detail at Customer Success Festival San Francisco on September 4th: https://bit.ly/3WyAJzj 🎪 Listen now to level up your EQ game! 🎧 https://lnkd.in/eqQRDNjh #CustomerSuccess #EmotionalIntelligence #Leadership #EQ #Podcast

New YouTube Interview on the CSM Practice Podcast 🎥 Jeff Kinne, Head of Customer Success and CX Operations at Celigo, dives deep into the benefits and strategies of implementing a CSM pooled model. Discover how this approach can drastically enhance your team's scalability and operational efficiency. In this episode, you'll learn: 🔸 How a pooled model optimizes team resources for better customer engagement. 🔸 Real-world applications and transformative strategies Jeff has successfully used at Celigo. 🔸 Methods to improve both high-touch and tech-touch customer interactions effectively. Don't miss out on these expert insights that could redefine your customer success operations. ↪️ Watch the interview by clicking the link in the comments below! #CustomerSuccess #CSMPractice #Leadership #BusinessStrategy #Podcast

🎙️ New on #DenodoDataBites! 🎙️ Join us as we explore the dynamic world of #data through the perspectives of Denodo's leadership team. In this #podcast, Rich Walker, SVP & Chief Customer Officer (CCO) at #Denodo, dive deep into the importance of building a Customer Journey Roadmap and how it can transform the way businesses approach #CustomerExperience. From improving touchpoints to sharing real-world success stories, this conversation highlights what it takes to create lasting #customersuccess. Tune in to learn how you can elevate your customer experience! 🎧 https://buff.ly/3MU5WZp

If you're looking to deepen your understanding of how to effectively communicate the value of your product to your customers, you don't want to miss the latest episode of Daphne Costa Lopes' Masterclass series 🎙 In this episode, Daphne has an incredible conversation with Jay Nathan, where they delve into the pivotal role of the Customer Success Team in conveying product value 💰 Here's what you'll learn: ➡ What Customers Care About: Understand the core needs and desires of your customers to tailor your communication effectively. ➡ Who You Should Be Communicating Value To: Identify the key stakeholders and decision-makers in your customer’s organization to ensure your message reaches the right audience. ➡ At What Points in the Journey You Should Be Communicating Value: Learn the critical touch points throughout the customer lifecycle where value communication can have the most impact. ➡ How You Can Scale Value Communication: Discover strategies to efficiently and consistently communicate value across your entire customer base. This series is full of actionable insights and has quickly become one of my favorites. Tune in and share your thoughts with us! 👉 Link to the podcast in the comments #thisisgrowth #cslife #leadership

I’m very excited to bring you the latest episode of PodLeaders, in which we take a deep dive into: "What should Growth GTM look like in the new world?" 🌎📈💭 During this episode, I had an opportunity to speak with Supratim Biswas, who is a 3 x SaaS CRO & GTM/Revenue Executive from the likes of Nuance Communications, CleverTap, Datacamp, and WiredScore. We dig deep into this topic which I am hearing more and more from the scale up & start-up space. He offers some fascinating insights into the current market dynamics and growth metrics. As the world is changing around you, understanding these metrics and changing your GTM strategies with respect to them is more important than ever! 🔥🔥 Together, we explore: 👉 The shifting landscape of the market in the post-pandemic era 👉 Navigating the complexities of growth metrics in today’s digital-first world 👉 Practical strategies for crafting a resilient and effective GTM plan including the "Rule of 40" 👉 among many others........ This episode is filled with value, so make sure you tune in to hear his perspective on this topic! Check out the links in the comments below! 👇 #GrowthStrategies #GTM #Podcast #MarketInsights #Leadership #Innovation #podleaders Thornton Gregory Rachael Thornton

New Podcast Alert: Mastering the Art of Scaling Customer Success Teams! 🚀 Join Irit Eizips in our latest podcast episode featuring Christine Boermeester, Senior Director of Customer Success at Deltek. Christine dives deep into the transformative strategies Deltek employed to scale their CS operations effectively. 🔑 Key Highlights: - Learn about the specialized roles created within Deltek to streamline operations and focus on strategic customer engagement. - Discover the benefits of structuring CS teams to support substantial growth without losing the essence of customer relationships. - Gain insights on how implementing a renewal processing team has enhanced productivity and allowed CSMs to focus more on customer strategy and less on administrative tasks. Christine shares her valuable experiences and lessons learned from her impressive journey in customer success, where she has successfully managed to expand team roles and responsibilities to better serve customers and drive retention. Link in the comments below! #CustomerSuccess #Leadership #Podcast #CSMPractice #BusinessGrowth #Strategy

On the latest episode of Sell Like A Leader Podcast, Craig Herman joins me to discuss strategic approaches for sales leaders to enter new markets. With over 20 years of experience growing revenue for enterprise software, SaaS, and partner sales organizations, Craig has a robust wealth of knowledge under his belt. Craig is currently the Chief Revenue Officer of Aware and oversees all GTM functions including Sales, Partnerships, Customer Success, and Marketing. A few things to expect from our conversation: ↳ The changing role of BDRs ↳ Three pillars for entering a new market ↳ Using AI to find communities for selling ↳ Leveraging resellers to maximize revenue ↳ The importance of partnerships in sales ecosystems 🎁 As a bonus, you also hear Craig's sales mantra, his favorite sales books, and the most important thing he's working on right now. *** There are a lot of solid tips in this one, especially for sales leaders exploring new markets. Grab the episode now and let me hear your thoughts. Link in the comments ⏬ #podcast #salesleadership #GTM

Today, for episode #90 (🎉) of the Samelogic podcast our guest is UX legend Jared Spool. Jared shares his insights on the roadblocks organizations face in embracing a user-centric culture and how to overcome them. Key Takeaways: Winning Over Skeptics - Show how UX can drive key business outcomes like revenue growth and customer retention. Building a UX Culture - Make users' needs and experiences the center of decision-making. This requires commitment from everyone in the organization. Leadership & Training - Leadership isn't just for managers. Anyone can inspire change with a strong vision. Plus, education and ongoing training are crucial. Measure Real Impact - Success should be measured by the positive impact on users' lives, not just revenue metrics. Jared emphasizes the importance of spending time with customers, having real conversations, and continuously learning from the best in the field. 🌟 Tune in here: https://lnkd.in/e6cfAMmi #UXDesign #UserExperience #Leadership #ProductManagement #CustomerSuccess #Podcast #JaredSpool

Join us for a compelling conversation with Greg MacKinnon, global value leader for Loftware, on this week’s episode of Value Coffee Talk! ☕️ In Value Leader Perspectives: The Importance of Teaching, Evangelism, and Self-Service, Greg dives deep into the art of empowering sales teams through teaching, authentic communication, and value-driven strategies. Key Highlights: 🔑 Teaching & Empowerment: Learn how effective teaching goes beyond just training—it's about empowering teams to authentically communicate and influence customer conversations. 🔑 Value-Centric Sales Plays: Greg shares how to wrap value around critical sales plays, moving beyond generic selling points to make efficiency and effectiveness real for the customer. 🔑 Simplifying for Success: Discover Greg's approach to focusing on the top three value levers that drive 85-90% of customer success, emphasizing the importance of simplicity and real-world application. Tune in to hear Greg’s insights on how to set both your team and customers up for success by keeping things clear, focused, and impactful. Don’t miss this episode if you’re looking to elevate your value-based selling approach! 🔗 Watch the full episode: https://lnkd.in/gR-NKRMy We are proud to sponsor the Value Coffee Talk podcast. Follow Enterprise Value Collective to stay up to date on the community resources. #GeniusDrive #ValueSelling #CustomerSuccess #SalesLeadership #Empowerment #ValueRealization #PodcastEpisode