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Transforming Business Relationships | CX Consultant, Facilitator, Coach | Host of top-ranking podcast Experts of Experience

🚨 New Episode: Jim Roth's Masterclass on Salesforce's Customer Success 🌟 Jim Roth, the President of Customer Success at Salesforce shares his wealth of knowledge with us on the latest episode of Experts of Experience. Speaking to Jim was a bucket list moment for me and this episode is not to be missed!! Key Takeaways: 🤫 Keep your org chart to yourself: How Salesforce creates a seamless experience, no matter the team involved. 💡 Empathy & Innovation: How empathy for your clients and team is core to creating a stand out experience. 🚀 Measuring Customer Success: Rethinking CS measures to focus on what the customer actually cares about. 🤖 Tech-Driven Service: How AI is empowering greater experience and better informed teams and what to watch out for. Tune in and take notes! This episode is packed with insights to help you rethink and innovate on your customer experience. Links to the episode in the comments 👇 #CustomerSuccess #DigitalInnovation #Salesforce #Podcast #customerexperience #leadership

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