Loyalty Partner Solutions’ Post

🌡️ Loyalty remains such a hot topic for the hospitality sector, especially amid the ongoing cost of living crisis. Watch our 'Byte-Sized Tech Tour' video to turn loyalty into revenue... In this episode, Zonal's Jonathan Grant, Director of Technical Sales and Matt Brooks, Senior Product Manager explain how loyalty platforms can help you build smart programmes that reward your most loyal customers and encourage increased spend and frequency of visits. 𝗧𝗵𝗶𝘀 𝘃𝗶𝗱𝗲𝗼 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝘁𝗵𝗲 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗮𝗻 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴: ✔ Turning one-off visitors into loyal customers by ensuring your venue always remains top of mind. ✔ Giving your customers a personalised experience at your venue. ✔ Tracking and analysing your customer behaviour and spend to create effective campaigns. ✔ Recognising your most loyal customers to ensure they keep coming back. 📈 To increase customer spend and loyalty with our marketing and growth solutions, or to request a demo, head over to https://lnkd.in/edeUa_-W #ZonalUK #Loyalty #HospitalityTech #HospitalityMarketing #HereForYou #Tech #Technology

🤝 Loyalty - and how to gain and build it, is such an important topic amid the current cost of living crisis. Watch our 'Byte-Sized Tech Tour' video to turn loyalty into revenue... In this second episode, Zonal's Jonathan Grant, Director of Technical Sales and Matt Brooks, Senior Product Manager explain how loyalty platforms can help you build smart programmes that reward your most loyal customers and encourage increased spend and frequency of visits. 𝗧𝗵𝗶𝘀 𝘃𝗶𝗱𝗲𝗼 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝘁𝗵𝗲 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗮𝗻 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴: ✔ Recognising your most loyal customers to ensure they keep coming back. ✔ Tracking and analysing your customer behaviour and spend to create effective campaigns. ✔ Giving your customers a personalised experience at your venue. ✔ Turning one-off visitors into loyal customers by ensuring your venue always remains top of mind. ▶️ For further info, or to request a demo, head over to https://lnkd.in/edeUa_-W #ZonalUK #Loyalty #HospitalityTech #HospitalityMarketing #HereForYou

How can technology help you grow repeat business? 🔎 In today’s fast-paced and competitive hospitality industry, where customer expectations are constantly evolving, it’s not just about attracting guests but ensuring they come back. Creating memorable experiences is key, and technology can play a crucial role in achieving that. In this blog for Hospitality Tech Expo, our Chief Technology Officer, Matt Rawlins, shares insights on how venues can leverage tech to build lasting customer loyalty and drive repeat business. Read the blog here 👉 https://lnkd.in/gNKBmrfN #hospitality #hospitalitytech #tech #HOSPOTECH24 #HOSPOB2B

At Lafayette Luxury Concierge, we continue to push the boundaries of innovation in the concierge industry by leveraging advanced technology and deep industry expertise. We work with clients across banking, automotive, real estate, and more, delivering a robust suite of services supporting individual members and B2B partners. Our mobile application serves as a dynamic discovery platform, combining AI-driven assistance with real-time service capabilities, seamlessly integrating live support from lifestyle managers when needed. This ensures that our members can effortlessly access luxury experiences, unique travel opportunities, sought-after events, lifestyle news, and much more—all at their fingertips. Our in-house AI-powered CRM and communication system provides B2B partners with valuable insights into customer tastes, preferences, and usage patterns. This system delivers necessary analytics to help partners better understand their clients’ behavior, enabling more accurate reporting and improving service personalization. We’ve also prioritized the highest industry standards for data security and operational efficiency. With encrypted data flows, secure information processing, and intelligent automation, our proprietary systems ensure that sensitive client data is always protected. This infrastructure, built with scalability and resilience in mind, supports a seamless service flow and enables us to continually refine our technology to meet evolving industry demands. #personalconcierge #AIinbusiness #Customerexperience #Digitaltransformation #CRMInnovation #Lifestylemanagement #Datasecurity #Luxuryexperience #Businessintelligence #lafayetteluxuryconcierge

With more than 40 years’ experience under our belts and a team packed with industry natives, we know what hospitality is all about. We also understand how important it is to have partners and suppliers you can rely on and know that 𝘄𝗲'𝗿𝗲 𝗵𝗲𝗿𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂. In this guide, we share some of our insider knowledge to explain why data matters, especially to small hospitality businesses. Discover the importance of data and how it can be used to improve the customer journey whilst building loyalty. 𝗪𝗵𝗮𝘁'𝘀 𝗶𝗻 𝘁𝗵𝗶𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗼𝗿 𝗿𝗲𝘀𝗼𝘂𝗿𝗰𝗲? 🔎 How to build a more detailed database of your customers 🥰 Tips on using data to improve your customer journey 💷 The revenue-driving opportunities data can bring 🔁 How data can be used to encourage loyalty and repeat visits Download now: https://lnkd.in/epEWi7sA ▶️ Visit https://lnkd.in/ecX7JjdT to discover what makes us different from other hospitality technology providers #HereForYou #ZonalUK #HospitalityTech #WeAreHospitality

Hilton uses Qualtrics to create new ‘stay score’ system that provides holistic customer view “This includes surveys, contact center calls, chat messages, and review site data. This allows us to break down those siloed data centers that I was talking about before, and actually allow us to analyze guest sentiment across multiple channels." - Anthony Jahanbakhsh, Director Guest Insights #ExperienceManagement #XM #OmnichannelAnalytics

Hearing leaders from iconic brands like IHG, Racetrac, Papa Johns, Tropical Smoothie Cafe, and Zaxby's was inspiring at AMA Atlanta's panel on True Customer Connection last night. They discussed the innovative ways their brands sustain customer loyalty using technology, data, and personalization. It's always a great learning experience to hear how brands use data and technology to foster deeper customer connections. #AMAtlanta #CustomerEngagement #BrandLoyalty

🙂 How happy are your customers? Our 5-minute assessment will help you understand the role of hospitality tech and how it improves your all-important consumer experience. Simply answer 10 quick questions about how tech can help you 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗴𝘂𝗲𝘀𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗱𝗿𝗶𝘃𝗲 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 by delivering incredible guest experiences that keep your customers coming back time and time again. We'll show you if your current systems meet guest expectations and any areas that may require some attention. Using your answers, you’ll receive personalised guidance which explains how in-depth insights can enable you to leverage your customer data to offer a more personalised, enhanced customer experience. ➡️ Tap here to start our '𝗜𝗺𝗽𝗿𝗼𝘃𝗶𝗻𝗴 𝘁𝗵𝗲 𝗴𝘂𝗲𝘀𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗹𝗼𝘆𝗮𝗹𝘁𝘆' assessment - https://lnkd.in/eiM6F6TH #ZonalUK #GuestExperience #Loyalty #HospitalityTech #HereForYou

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🌟Partnership Announcement - Uplift Buy Now Pay later now available in SynXis Booking Engine (SBE) 🌟 Our partnership will deliver amazing value for hotels and guests transacting on the SBE platform: 1. 🔃Dynamic Pay Monthly Option🔃 - The integration of Uplift's dynamic pay monthly option into Sabre's SynXis Booking Engine platform allows hotels to offer guests a flexible payment model. - Guests can choose to pay for their stay over time, avoiding the pressure of immediate full payment for both pre-paid and post-paid rates. - This feature caters to travelers with varying budgets and preferences. 2. 🌟Enhanced Guest Experience🌟 - Providing payment flexibility enhances customer satisfaction and encourages more bookings. - Guests complete their application in the SBE booking flow for a unified experience. 3. 🏨Empowering Hotels 🏨 - Sabre's extensive network of hotel partners gains a competitive edge by offering flexible payment choices. - Provides more payment options for SynXis SBE properties. - Properties are able to charge for post-paid stays at the front desk. This is just the beginning. We look forward to speaking about additional partners coming to the SBE platform in the near future. 🌟✈️🏨 Big shout out to the team involved: Ron Reed Tom Botts Diego Acosta Jennifer Mays Barbara McCollister Tom Murray Mykola Sheludko Christopher Boyle Yvonne Yeung Scott Wilson Marie Ainsworth Melissa Longi Gene Guhne Frank Trampert