Manvi Pawar’s Post

View profile for Manvi Pawar

Copywriting & Email Marketing | Public Relations & Content Writing Specialist | CRM Enthusiast | Storytelling Marketer

After 5 years of Guest/Customer Relations, I am pivoting to a new challenge :Public Relations. I enjoyed helping guests/customers and resolving issues, but I realized I was missing out on the creative aspect of my work. After quitting a full time job I have been doing content writing and public relations internship, where I get invaluable insight and hands-on experience. Here are the similarities and differences between Customer Relationship (CR) and Public Relations (PR) roles that I found and also the transferable skills: Similarities: 1. Communication: Both roles involve effective communication with various stakeholders. 2. Relationship-building: Building and maintaining strong relationships is crucial in both roles. 3. Problem-solving: Both roles require resolving issues and finding solutions. 4. Attention to detail: Accuracy and attention to detail are essential in both roles. 5. Adaptability: Both roles require adapting to new situations and challenges. Differences: 1. Focus: Customer Relationship: Focuses on individual customer needs and issues. Public Relations: Focuses on the organization's reputation and messaging to a broader audience. 2. Audience: Customer Relationship: Interacts with customers, often one-on-one. Public Relations: Engages with various stakeholders, including media, investors, and the general public. 3. Goals: Customer Relationship: Resolves customer issues, ensuring satisfaction and loyalty. Public Relations: Manages the organization's reputation, builds brand awareness, and maintains a positive image. 4. Skills: Customer Relationship: Emphasizes empathy, conflict resolution, and product knowledge. Public Relations: Requires writing, media relations, crisis management, and storytelling skills. I am eager continue growing in my career and exploring opportunities PR and content writing. If you are a PR professional or have advise to share, I'd love to hear from you. #publicrelations #intern #communication #PR

  • No alternative text description for this image

To view or add a comment, sign in

Explore topics