Pixis’ Post

Transform your customer experience with Voyc! Voyc’s innovative technology offers deep insights to elevate your customer interactions and ensure compliance: 🔍 Building better customer experience: Boost CSAT, CES, and NPS. 🔐 Identifying vulnerable customers: Detect 70 types of vulnerabilities to act swiftly and uphold high care standards. 💡 Settling complaints without costly escalation: Reduce costly escalations and improve satisfaction. ✔️ Ensuring high compliance standards: Monitor 100% of interactions to maintain rigorous standards, increasing compliance. 📉 Control and reduce financial risk: Identify costly errors and avoid unnecessary expenses. 📞 Boost call efficiency: Reduce "dead air", improve call quality, and enhance productivity. 🚀 Boost sales growth: Tailored MI and data offer valuable insights for effective sales management, while also providing evidence for handling complaints and disputes. Ready to see the difference? Click here to discover how Voyc can transform your operations: https://lnkd.in/ep2Mkxx7 #AI #Compliance #Voyc #Innovation #Regtech

Don't wait, automate! ⏱️ Pidge takes your deliveries to the next level. Tired of having to choose between delivery partners every time an order goes out? Pidge's Smart Allocation feature is here to rescue you! Our AI finds the perfect delivery partner, every time. ✨ Say goodbye to: ❌ High prices ❌ Waiting forever ⏳ ❌ Guessing who's best Say hello to: ✅ Faster deliveries ✅ Lower costs ✅ Happy customers How it works: Our smart allocation feature automatically matches orders with the closest, most available delivery partner across networks taking factors such as price, distance and past performance insights into account. ✨ Ready to experience the Pidge difference? #deliverymadeeasy #logisticstech #aipowered #futureoflogistics #lastmiletech #logisticsSaaS 

CEO Chat: Dave Michels sits down with Verint’s CEO Dan Bodner 💬 In this interview, Dave Michels from TalkingPointz and Dan Bodner, CEO of Verint explore the rich history and forward-thinking strategies of Verint. From its origins as a data analytics company to its current role as a leader in CX automation, Verint has consistently adapted to market demands. Dan Bodner shares his insights on how Verint has successfully navigated these changes and the impact of their innovative AI-driven solutions. 🔴 Verint’s Evolution 🔴 AI and Business Outcomes 🔴 Recent Successes 🔴 Future of Automation Watch the full interview here 👉 https://lnkd.in/efN6PFTV #cx #cxnews #ccaas

In the world of logistics, a tiny address error can cause big headaches. So we asked: What if AI could be our GPS through the address maze? Our solution? An AI-powered address intelligence system that: - Deciphers confusing addresses - Spots and fixes errors before they become problems - Guides drivers to the right doorstep, every time It's like giving logistics companies a superpower - the ability to understand and navigate any address, no matter how tricky. Grateful for the chance to be part of this Innovative project Find more about the project in the blog below : https://lnkd.in/gc6EEKQP

Looking forward to Credit Week next week, meeting some friends new and old and listening to some great discussions. Plus i also get to engage in one of the hot topics at the moment, with Sam Challenger and James Hill . - combining tech and talent to deliver great outcomes and experiences #cx #customer #creditweek #transformation #innovation #collections #consumerfinance #banking #financialservices

CEO Chat: Dave Michels sits down with Verint’s CEO Dan Bodner 💬 In this interview, Dave Michels from TalkingPointz and Dan Bodner, CEO of Verint explore the rich history and forward-thinking strategies of Verint. From its origins as a data analytics company to its current role as a leader in CX automation, Verint has consistently adapted to market demands. Dan Bodner shares his insights on how Verint has successfully navigated these changes and the impact of their innovative AI-driven solutions. 🔴 Verint’s Evolution 🔴 AI and Business Outcomes 🔴 Recent Successes 🔴 Future of Automation Watch the full interview here 👉 https://lnkd.in/dEwyGCaQ #cx #cxnews #ccaas

Verint has pioneered innovation for almost 30 years, so there is always so much to talk about. It's great to watch this 'CEO Chat' and understand the relevance of 'legacy', how #CXAutomation is enabling our customers to achieve transformational business outcomes, and why a CX strategy founded on being 'open and future-proof' is relevant to forward thinking organisations.

Last month there was a delightfully funny story from the UK - funny for us, but one which posed significant reputational and financial damage to the company in question. DPD are a logistics company who launched an AI-assisted chatbot. Sounds all on trend right? A customer interaction seeking help with a delivery went from bad to worse! Check out the short clip of chat experience below. It’s horrifying in so many ways, and yet you just can’t look away. What’s are some of the lessons to be learned from this deployment and experience? - be clear on the why, what and how of any customer-facing deployment. - test, test and test before going live! - make sure your AI pilots have appropriate guard rails in place to avoid critical issues. Comment below with your take 👇🏻 #aichallenges #chatbots #customerservice

Are you ready to make a #channelpizza? 🍕 Join Katie Bavoso and Phillip W., Customer Advocate CEO at Network Solutions Provider USA inc., this Thursday for an new episode of Channel Insider: Partner POV to find out what's in the recipe! Katie and Phillip break down how to approach customers about next generation and emerging solutions, what verticals AI has massive potential to disrupt and improve, and why 5G isn't everywhere... yet. And yes, there will be toppings! See you Thursday on ChannelInsider.com!

By partnering with DRUID AI, FAN Courier upgraded its customer support with #AI-driven assistants, ensuring shoppers get timely, accurate information 24/7. Take the Self-AWB feature, for example. It simplifies complex cargo shipments, reduces back-office workload, and saves call center agents considerable time. 👇 Now discover how #conversationalAI can enrich your customer interactions and operational efficiency (details in the comments below).