Sheeva.AI’s Post

Chick-fil-A Restaurants are the customer service king, writes Kelly Beaton at The Food Institute, while a recent Business Insider story said the chain also had the slowest drive-thru lanes. How can those both be true? The customer experience is clearly memorable. Dispense with the hassles of drive-thru transactions and focus on the hungry person for a winning interaction. Using precise location to know where the car-driving hungry customer is in real-time, while making the ordering and purchase transaction easy, via a few touches inside the car from the infotainment screen. No extra apps or handing over a credit card, and your loyalty points are credited. That's what the drive-thru experience should look like. . . . #drivethru #fastfood #customerexperience #CX https://lnkd.in/e7krdHjP

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