Totango’s Post

Calling all Women of Customer Success in #NYC! 📣 We're hosting a live panel this July 😎 In today's complex sales environment, CS teams face a new challenge: engaging a broader buying group. CFOs and stakeholders now hold equal weight alongside business owners. This exclusive panel discussion hosted by our NYC chapter tackles the question: Who is CS truly selling to? (Panel TBA soon) Please join us, July 10th for an insightful evening filled with: ✨ Expert panel discussion: Industry leaders delve into the changing buyer journey, strategies for demonstrating CS value, and communication techniques to resonate with both business owners and financial decision-makers. ✨Actionable insights: Leave equipped to identify key stakeholders, quantify the impact of CS, and build a compelling narrative that showcases your true value. ✨ Networking drinks: Connect with fellow Customer Success professionals, Sales leaders, and anyone interested in the future of customer success. Thanks to our friends Catalyst Software Totango, refreshments will be provided for the event Spots are limited to 35 seats so register now via the link in our comments below! We can't wait to see you there 🍸 🍢 💻 #customersuccess #sales #futureofcs

In every industry, a select few companies stand out as the go-to sources for new perspectives and expert advice on the challenges customers face. By consistently publishing fresh research and insights on topics that matter to their audience, these organizations build strong reputations as industry leaders. This not only enhances their brand but also drives positive business outcomes, including stronger pricing power, better customer retention, and faster client acquisition. #ThoughtLeadershipMatters #IndustryLeader #FreshPerspectives #CustomerCentric #ContentMarketing #BrandReputation #PositiveBusinessOutcomes #GrowYourBusiness

Calling all Sales Managers, Sales Leaders, Sales Enablement and Sales Ops: How do sales organizations successful navigate the challenges in our current market? What are the keys to sales success today, and how does your organization stack up? I would like to invite you to participate in our Korn Ferry Sales Maturity survey, asking you for your input to help us shape an industry point of view. We want to hear your voice and will leverage the findings to create industry and best in class benchmarks. Complete this 20-minute sales maturity survey and we’ll say thank you with a sneak preview of our new report into the key secrets of sales success when the study is published later this year…..insights that could help you and your organization to be more successful and outperform your peers. https://lnkd.in/dznEQua6

What can we do as IT providers to reverse this trend? On Thursday, February 1, at 12ET, #ValueDisruptors from across the globe will convene as a cohort within the Customer Value Community to discuss how to cultivate trust in their customer value conversations. Fellow #ValueDisruptors, Joe Raschke, Saviynt and Topher Mitchell, Qualtrics will share with their peers (in a workshop format) how to instill trust with customers and internally with stakeholders to deliver compelling customer value conversations. cc: Alex Schrager, Jennifer Kamber, Kasha Maria Leese, J.D., Lyndsay Mosby #valueselling #valuerealization

Wondering how to build trusted relationships in today’s world, where decision-makers spend only up to 5% of their time with service providers ? Last month, I had the privilege of joining Owen Steer in the masterclass series conceptualized by the legendary Vandana Singh, operated in close partnership with Himanshu Singh Rialch. and his stellar team. If you're keen on 1) Building customer centricity with deep research 2) Contextualizing yourself to build relevancy you won't want to miss this! Check out the full video here https://lnkd.in/g-Pi4v-X. Dive in and learn how to make every interaction count! #CustomerCentricity #DeepResearch #BuildingRelevancy

Facing tough business decisions? 🤔 Picture this: It's crunch time, and the right choice could catapult your business to new heights. The CIENCE Buying Guide is your secret weapon, offering data-driven insights to navigate the complex B2B buying landscape. Click the link to access the guide that’s changing the game in business decision-making. Don't leave your success to chance. Make informed choices with confidence. 💡➡️ Discover how to make strategic business decisions with the CIENCE Buying Guide: https://hubs.li/Q02dqMH90 #SmartDecisions #CIENCEExpertise

“Wait. What have we been doing until now?”              -- Major media CIO on seeing their new system. After all the months of budget allocation, vendor selection, configuration, customization, and UAT, the CIO wanted to see one of his people demonstrate their new system. Our client eloquently stepped through how her team would use it—the money and time they would save, the legal issues they would avoid, the new businesses they would be able to launch, and the day-to-day activities that no longer required running around like a squirrel just to get a best-guess. She finished up with a smile; her star was on the rise. Real customer success is emotional and social, not just functional. Yes, her company was able to do more—more easily, more nimbly, more cost effectively. Meanwhile, she earned promotions and grew our relationship. How will you earn your customers a “gold star”? How will you turn them into enthusiastic fans? #b2b, #business, #customerrelations, #customersuccess, #clientsuccess, #keyaccountmanagement, #leadership, #EnthusiasticFans.

We surveyed 400 marketing and IT professionals; 200 executives and 200 manager-level roles, to identify critical barriers to alignment. Check out @Merkle's report now: #PublicSector #MerklePublicSector

The Blustream team has had a busy summer attending events and connecting with many incredible businesses from a wide variety of industries. We recently had the privilege of attending GROW: The Retail Growth Conference and SubSummit, two premier events that gather leaders and innovators in the retail and subscription industries. Both events offered a treasure trove of insights into the current state of CX in retail and subscription companies, with a strong focus on customer retention and data-driven strategies. Some of the key takeaways Blustream had from these events include: - The challenges of retaining customers and preventing returns - The power of data - The need for continuous engagement, and more! To dive deeper into the key takeaways from the events and learn more about how Blustream can be your business’ retention solution partner, check out the full blog post: https://lnkd.in/eDQHA5DN

How to unlock collections performance: Leverage engagement insights and apply across markets. 🌎 Josh Foreman explains that by supporting customers in different regions, you can use those insights to drive even better performance. The power isn’t just in understanding how customers prefer to engage - it’s how you apply those learnings. 🤓 Listen to learn more. #CollectionsInsights #CollectionsPerformance #InDebted