Cognigy

🚀 Mastering Real-Time Voice Translation 🚀 In today’s globalized world, AI and Real-Time Translation (RTT) are breaking down linguistic barriers, enabling contact center agents to assist customers in their preferred language. 🌍🗣️ However, while RTT on text channels is straightforward, applying it to phone interactions often introduces latency issues that can disrupt the flow of conversation. 📞⏳ In our latest video, Dilek Imseytoglu shares how to address these challenges with effective strategies, including: 🔧 System Design Enhancements– to minimize response delays 💡 Advanced Agent Assist– for instant information access 🎧 Realistic Sound Effects– to mask delays and enhance the experience Curious about how these solutions can improve your voice RTT setup? Check out our blog with 6 best practices to tackle latency issues and leverage AI for exceptional customer service: https://hubs.la/Q02MkRTR0 #VoiceTranslation #AI #CustomerExperience #TechSolutions #RealTimeTranslation #CognigyAI #RTT

🚀 Bayer's AI Agent is the Manager's Best Buddy in Meetings 🚀 Bayer was facing a critical challenge during a major organizational transformation: how to empower managers with quick, reliable access to information. The answer? DSO Go, an AI agent created using Cognigy.AI. What began as an experiment quickly turned into a game-changer. In just two months, over 19,000 Bayer employees adopted DSO Go, relying on it daily for crucial decision-making. Imagine being in a high-stakes meeting, and needing immediate insights. Instead of searching through data, managers simply turn to DSO Go—seamlessly integrated into Microsoft Teams and SharePoint to ask questions and get instant, accurate answers in one of 8 supported languages. DSO Go’s Impact: 🚀 Rapid Adoption: 19,000+ users in 2 months. 🌐 Multilingual Support: Operates in 8 languages for global teams. 🤝 Omnichannel Integration: Available directly in Microsoft Teams and SharePoint. 💡 High Satisfaction: 80% user satisfaction rate for accurate, real-time responses. DSO Go isn’t just a tool; it’s a trusted advisor transforming how Bayer’s teams communicate and make decisions. Discover how Cognigy is helping Bayer build the AI workforce of the future: https://hubs.la/Q02Mc6-x0 #AIWorkforce #ChangeManagement #EmployeeExperience #CognigyAI #KnowledgeAI

🚀 Part 3 of the CX Disruptors Series: How DSO Go is Revolutionizing Workflows at Bayer! 🚀 In this episode, Xenia Hanke shares how DSO Go transforms how meetings and workflows are conducted at Bayer. With managers now turning to the DSO Go chatbot for quick, informed decision-making, it’s clear that this tool has become indispensable. DSO Go seamlessly integrates into daily routines, providing instant answers to DSO-related questions, boosting productivity, and fostering collaboration. These insights are not just staying within the chat—they're actively shaping discussions in meetings. Key Highlights: ⚡ Enhanced Efficiency: Streamline workflows with real-time answers. 🤝 Increased Collaboration: Share and present conversations with ease. 🛠️ Reliable Expertise: A trusted digital assistant that managers depend on daily. Ready to see how innovation can transform your workplace?🌟 👉Watch the full video and subscribe to the series here: https://hubs.la/Q02M1g0g0 #ConversationalAI #GenAI #DSOGo #ChatBots #WorkplaceEfficiency #CXDisruptors #Bayer #CognigyAI

🚀 Elevate Your Contact Center with Generative AI! 🚀 Are you looking to boost efficiency and customer satisfaction in your contact center? Generative AI is the innovative solution you need. From automating routine tasks to providing real-time insights for your agents, the benefits are transformative. Key Benefits: ⚙️ Enhanced Efficiency: Automate repetitive tasks, allowing your agents to focus on meaningful customer interactions. ✅ Improved Accuracy: Minimize errors in call logs and customer records with precise AI-driven solutions. 🤖 Next-Gen Support: Equip your agents with real-time assistance and insights for superior customer engagement. 📈 Scalability: Seamlessly scale your operations to meet growing demands without compromising quality. 🌟 Discover how Generative AI can revolutionize your contact center and increase customer satisfaction. 🌟 👉 Learn More: https://hubs.la/Q02LW6zn0 #GenerativeAI #ArtificialIntelligence #CustomerExperience #ContactCenter #CXInnovation #AIInBusiness

What does it take to create exhilarating voice experiences? 🎙️✨ Building a voice agent is fundamentally different from creating a chat-based solution. It requires precise speech processing, a strong voice persona, and the ability to manage conversations without visual cues. That’s why Cognigy has introduced groundbreaking voice AI features to elevate your contact center experience. 🚀 From hyper-realistic voices and cutting-edge AI to sophisticated voice design and call management, these capabilities are designed to transform customer service like never before. 💡🤖 Swipe through the slides to explore the innovations, and learn more on our blog: https://hubs.la/Q02Ly6bp0 📲 #Cognigy #VoiceAI #ContactCenterAI #CustomerExperience #AIInnovation #ContactCenter

🚀 Customer Success Story: Lufthansa Group When the pandemic reshaped travel, Lufthansa turned to Cognigy’s AI platform to meet the surge in customer needs. Amidst changing regulations and high expectations, they needed a solution that could scale fast. The Answer? 🤖 AI-powered agents from Cognigy. Passengers could easily manage rebookings, find travel info, and get refunds—all in multiple languages. The Impact? 📈 16 million conversations annually 💬 375,000 interactions on peak days ✅ Higher customer satisfaction and efficiency By automating routine queries, Lufthansa elevated its customer service, turning challenges into opportunities. 🌟 👉 Discover the full case study here: https://hubs.la/Q02Lr7w_0 #CustomerSuccess #AI #Lufthansa #Innovation #CognigyAI

🎙️ Tune Into the Activate CX Podcast! 🎙️ Catch Hardy Myers from Cognigy in an insightful discussion with Frank Rogers on the latest episode of the Activate CX Podcast. Discover how Cognigy is leading the charge in conversational AI and shaping the future of contact centers. 🔍 In This Episode: 🚀 Our ascent to the Gartner Magic Quadrant. 🤖 Demystifying AI and ensuring seamless, risk-free automation. 🌟 Innovative AI solutions that enhance customer experiences. 📈 The future of digital channels and AI’s pivotal role in contact centers. Don’t miss this opportunity to gain valuable insights and forward-thinking strategies! 🎧 Listen to the full episode here and let us know your thoughts in the comments: https://hubs.la/Q02LpMNR0 #ActivateCX #AI #ConversationalAI #CustomerExperience #AIPodcast

🔄 We’re back with Part 2 of our CX Disruptors series at Cognigy! 🎉 In this video, Xenia Hanke discusses how the combination of NLU and Generative AI transforms customer interactions and chatbot performance. 🌟 Key takeaways include: 🤖 Greater Chatbot Acceptance: How integrating NLU with GenAI improves chatbot interactions, leading to higher user satisfaction and acceptance rates. 🧠 Minimal Training Required: The benefit of Generative AI in providing effective responses with minimal setup and training. 🚀 Enhanced Interaction Quality: How merging NLU with GenAI results in more natural and engaging conversations. Learn how these innovations redefine customer engagement and set new standards in chatbot technology! Watch the full video and subscribe to the series here: https://hubs.la/Q02Lfp-C0 #CXDisruptors #GenerativeAI #CustomerExperience #Innovation #Cognigy

🔄 We’re back with Part 2 of our CX Disruptors series at Cognigy! 🎉 In this video, Xenia Hanke discusses how the combination of NLU and Generative AI transforms customer interactions and chatbot performance. 🌟 Key takeaways include: 🤖 Greater Chatbot Acceptance: How integrating NLU with GenAI improves chatbot interactions, leading to higher user satisfaction and acceptance rates. 🧠 Minimal Training Required: The benefit of Generative AI in providing effective responses with minimal setup and training. 🚀 Enhanced Interaction Quality: How merging NLU with GenAI results in more natural and engaging conversations. Learn how these innovations redefine customer engagement and set new standards in chatbot technology! Watch the full video and subscribe to the series here: https://hubs.la/Q02Lfp-C0 #CXDisruptors #GenerativeAI #CustomerExperience #Innovation #Cognigy

🚀 Cognigy.AI v4.82: Powering Up with Amazon Bedrock We’re excited to introduce Cognigy.AI version 4.82, now with native integration of Amazon Bedrock. This upgrade offers even more flexibility to leverage GenAI for customer service automation with Cognigy. Amazon Bedrock lets you fine-tune and utilize a variety of pre-trained foundational models like Amazon Titan, AI21 Labs, Meta Llma, Mistral AI, and Anthropic Claude, offering: 🧪 Multi-Model Testing 🔗 Unified API Access 🔍 Discover more about this update here: https://hubs.la/Q02L55Hg0 🌟 Ready to explore our GenAI capabilities? Dive in on our platform page: https://hubs.la/Q01J-Y7P0 #CognigyAI #GenAI #AmazonBedrock #AIIntegration #LLM #GenerativeAI #AIApplications