Customer Institute

Your one-stop companion for everything CX! Join the world's largest & most comprehensive online platform for CX Professionals — The Global CX Community! 🌍 Sign up here today! 👇 https://lnkd.in/dRvfKzFA #CustomerExperience #CustomerCentricity #CX #CustomerCentric #EX #EmployeeExperience

And that ends our Speaker lineup! Bob Winters, an Aerospace Engineer & now leading Customer Experience at SES Satellites will be sharing the journey of his 4 time award-winning Global CX Team at SES and will guide you how to participate in awards, what it means if you win, and how to get the most out of your participation! It's a pleasure to have you Bob! 🙂 #CustomerExperience #CX #CustomerCentricity #CXAwards #CXTeam #Aerospace

Why Kathy van de Laar, CEO of EarlyBridge is joining us at the conference & wants you to as well! Being someone who firmly believes that strong leadership and engaged employees are the foundation of successful transformation & growth.. she is excited to connect with you all and leave you with the courage & inspiration to drive impactful change through her session — 𝑻𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒗𝒆 𝑪𝑿 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑 - 𝑩𝒐𝒍𝒅 𝑴𝒐𝒗𝒆𝒔 𝒇𝒐𝒓 𝑳𝒂𝒔𝒕𝒊𝒏𝒈 𝑰𝒎𝒑𝒂𝒄𝒕! 🙌 Tickets are running out! #CustomerExperience #CX #CustomerCentricity #Leadership #Change #EmployeeExperience

Jonathan Mckenzie, Sr. Contact Center Product Manager for 8x8 will be sharing customer success stories of how their conversational AI platform is helping organizations around the world reduce wait times, give agents more information and improve customer experience! He is a visionary leader in Conversational AI and CX transformation, specializing in creating seamless, customer-centric experiences through AI-powered self-service solutions and collaborating with product managers & talented engineers! Thank you for joining us Jonathan! 🙂 #CustomerExperience #CX #CustomerCentricity #AI #ArtificialIntelligence #ContactCenter

Why Aymen Ismail, Head of Customer Engagement Solutions at smart Europe GmbH is joining the Customer Institute Global Conference & wants you to as well! Being a passionate thought leader and 3-time Customer Engagement Industry Champion, with over 10 years of experience in the Automotive industry.. he is excited to connect with you all and leave you with disruptive ideas & insights through his session — 𝑫𝒊𝒔𝒓𝒖𝒑𝒕𝒊𝒏𝒈 𝒕𝒉𝒆 𝑵𝒐𝒓𝒎: 𝑼𝒏𝒍𝒆𝒂𝒔𝒉𝒊𝒏𝒈 𝑫𝒂𝒕𝒂-𝑫𝒓𝒊𝒗𝒆𝒏 𝑪𝑿 𝒇𝒐𝒓 𝑹𝒂𝒅𝒊𝒄𝒂𝒍 𝑻𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏! 🙌 #CustomerExperience #CX #CustomerCentricity #AutomotiveIndustry #CustomerEngagement #CXEvent

Want to learn what it means to be the best in CX & EX and motivate yourself & your team to aim for it? As we approach our Global Conference alongside this year's Customer Centricity World Series Awards in Amsterdam — learn who achieved excellence & brought innovation in previous years in a range of different categories and how! 🌟 With our partnership with the Customer Centricity World Series, the Award Winner video cases are exclusively made available in the Global CX Community only! #CustomerExperience #CX #CustomerCentricity #CXAwards #EmployeeExperience #EX

Watch how Ledi Lapaj & Diala Ajlouni, institutionalized Bank al Etihad's human-centric culture to navigate the changes they saw coming ahead. They ensured that every initiative blends 'heart, head, and soul,' reinforcing the bank’s long-term values and cultural mission—keeping both employees and leadership aligned. Using data-driven frameworks, they prioritized areas that required focus, celebrated teams excelling in cultural values, and addressed gaps through interventions that enhanced empathy, self-care, and internal engagement. Thank you, Ledi & Diala, for your time and for delivering this insightful webinar in the Global CX Community! 🙂 #CustomerExperience #CX #CultureTransformation #CustomerCentricity #CustomerCentric #CompanyCulture

The principles Nathalie ensured to help organizations achieve a CSAT score of up to 90% and a consistent 1-2% annual CSI improvement! 🌟 For more insights & practical guidance, you can check out the webinar she delivered in the Global CX Community on Client/Customer Feedback and connect with hundreds of other CX Leaders! 👉 https://lnkd.in/dkNN2CsC #CustomerExperience #CX #CustomerCentricity #CustomerSatisfaction

After a career including roles with Disney, the Ritz Carlton, Marriott International to now advising a number of different organizations around the world and serving as a Professor of Customer Experience in Hospitality Management.. Alec Dalton is excited to share his knowledge & insights and invites you all to the Customer Institute Global Conference on 12th November! 🙌 Are you joining him?! #CustomerExperience #HospitalityManagement #CX #CustomerCentricity #CXConference #CXEvent

We're thrilled to announce that Nils Schmeling will also be joining us on 12th November! In his talk titled — 𝑻𝒉𝒆 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒚 𝒐𝒇 𝑳𝒆𝒂𝒅𝒆𝒓𝒔 𝒊𝒏 𝑪𝑿: 𝑪𝒉𝒂𝒏𝒈𝒊𝒏𝒈 𝒕𝒉𝒆 𝑷𝒂𝒓𝒂𝒅𝒊𝒈𝒎 — Nils will be discussing the responsibilities all CX Leaders should have and their importance in driving Customer Experience forward in an organization. His CX consultancy NECXT has helped dozens of companies including Mazda, DHL, and big tech giants like Microsoft! It is the only organization in the Netherlands that specializes in benchmark tours! Whether you are looking to attend his session on-site or virtually — you can get up to 60% off on tickets as a member of our Global CX Community here! 👇 https://lnkd.in/daYMZJ2X #CustomerExperience #CX #CustomerCentricity #CustomerCentric #Leadership #CXEvent