Bromford

🚒 Building Safer Communities, One Partnership at a Time! 🏡 We recently teamed up with Gloucestershire Fire and Rescue and Dorset & Wiltshire Fire and Rescue Service to host a hands-on training exercise in Gloucestershire. Our properties at Berkeley Close, South Cerney became the stage for a realistic fire drill, helping local crews sharpen their skills while engaging our community. This collaboration highlights our commitment to building safer, stronger communities through meaningful partnerships. Hear from Neil Griffiths our Compliance Business Lead for Fire Safety in our latest blog. #CommunitySafety #FireSafety #Partnerships

One of our main strategic shifts is enhancing our neighbourhood coaching approach to be more place-focused, recognising that the environment where our customers live is crucial to their well-being. To drive this forward, we're seeking a dynamic Director of Place. In this role, you'll: 🌍 Lead strategic direction for place-based and neighbourhood coaching approaches. 🤝 Build strong relationships with customers and partners to foster thriving communities. 🎯 Drive customer excellence by leading a culture focused on exceptional service. 📈 Oversee strategic planning, continuous improvement initiatives, and stakeholder management. More info - https://bit.ly/4cJUoCB If you're passionate about making a difference in communities and driving customer excellence, you belong at Bromford. Apply by 1 September 2024. #Leadership #CommunityEngagement #CustomerExcellence #HousingJobs #UKHousing

Bromford is now a Menopause Friendly Employer 🎉 This wouldn’t have been possible without our amazing team who have worked on our menopause guidance, champion network, and coffee catch-ups. A huge thanks to everyone involved. Ultimately it fosters a healthier, more inclusive workplace where everyone can thrive. Henpicked: Menopause in the Workplace The Menopause Friendly Accreditation Tuesday Wilmott Fiona Regan MBA Jennifer Chance Jonathan Cooper Jim Kerwood

Lead the future of customer contact at Bromford 👋 An opportunity to further drive a culture of customer obsession, manage key operational metrics, and introduce innovative solutions that enhance efficiency and effectiveness. Last year, we achieved a customer advocacy rating of 91%—our highest in five years. But we know there's still more to do. Key Responsibilities: > Lead and develop a high-performing contact centre team. > Oversee inbound/outbound contact, resource planning, and out-of-hours service. > Ensure excellence across customer journeys and operational KPIs > Strategize and implement cutting-edge digital multi/omni-channel solutions > Collaborate with stakeholders to continuously improve service delivery > Manage risks and budgets, ensuring compliance with sector regulations More info - https://lnkd.in/e9gt8aG7 #UKHousing Paul Coates Marlene Lewis Louise Beasley Kevin Bennett Bsc CMgr FCMI

Loving that Bromford has made the list for The UK's Best Workplaces for Women for the second year in a row. Great work, everyone 🧡

This is exciting 🥳 Say hello to Matthew Rose FCA FCT. Brilliant to see all the lovely comments celebrating the good news that you've joined us at Bromford as our new Director of Treasury - we couldn't agree more! Welcome to Bromford! 🎉 

Bromford's annual Bromfest brought together nearly 1,000 colleagues this year. Here's how it works and why we do it. #UKHousing

Strong all round performance reported in Bromford’s annual report and accounts 2023/24. 🏡 Turnover growth to £314 million, with social housing contributing 85% 🤗 91% Customer satisfaction 🏠 £64 million invested in maintaining and improving existing homes 🏗️ Completion of 1,191 new homes, with a development pipeline of over 11,000 by 2032 Chief executive Robert Nettleton, said: "I am pleased to report a strong set of results in what has been a challenging operating environment. We’ve delivered 1,191 homes all of which are affordable, while many of our peers are reducing or withdrawing from building new homes. I am especially proud that our customer advocacy score has increased to 91%, the highest it has ever been.” Read more - https://bit.ly/4fjVO9d #AnnualReport #UKHousing PAUL WALSH Imran Mubeen

In June, Bromford announced a proposed merger with Flagship_Group. This partnership would generate an additional £1.9 billion over the next 15 years, allowing us to invest £100 million annually into our business. Our plan includes providing 2,000 homes per year for the next 25 years, with half designated for social rent to support those who need housing the most. Today, we opened a consultation on these plans. Learn more - https://bit.ly/3SmBoTa #UKHousing

S&P Global has reaffirmed our A+ (stable) credit rating. The global ratings agency highlighted our “prudent cost planning and financial headroom” and “very strong liquidity” as key factors in their decision. This reaffirmation is a testament to our robust financial plans and our commitment to providing high-quality, affordable housing. Our recent review examined progress against our new strategy and business plan, which aims to build 11,000 new homes by 2032 and invest £2 billion in maintaining and upgrading our existing homes. This includes improvements to make them more energy efficient. Additionally, we have entered into discussions with Flagship_Group to create one of the largest housing associations in the country, with 80,000 homes and the capacity to build up to 2,000 new homes every year. S&P has confirmed that our combined organisation would continue to reflect an A+ rating. Earlier in the year, we held a dedicated workshop with S&P and a small group of our customers, who shared their experiences living in a Bromford home and discussed how this is taken into account by credit rating agencies. Imran Mubeen, director of treasury, commented: “We’re delighted that S&P has recognised our performance over the past year by reaffirming our A+ rating with a stable outlook. The A+ stable rating is also testimony to the opportunity and capacity we can create through the proposed merger with Flagship, with a £5 billion new funding envelope over the next 15 years delivering over 30,000 new, affordable, energy efficient homes. “We were also pleased to give S&P the opportunity to meet our customers during the year, allowing the agency to hear directly from customers about their lived experiences in their homes and their engagement with our broader services.” Read more: https://lnkd.in/eEUZs38u #CreditRating #AffordableHousing #FinancialStrength #SustainableGrowth #HousingDevelopment Rachel Hurst | Amanda Swann | PAUL WALSH