Meet Mercedes Washington — director of Patient Safety for the Aurora Health Care Central Wisconsin Area and Behavioral Health Service Line. Mercedes reflects on her career journey from her early desire to make a difference to nursing and mentoring others:
“Growing up, I was inspired by my mother, a single teen mom and a dedicated CNA, who tirelessly balanced her profession with raising my twin sister and me. Observing her compassion and commitment to her work, I realized from a young age that I wanted to help people just as she did. As a first-generation college student, I faced numerous challenges, but my unwavering desire to make a difference propelled me forward.
Becoming a Registered Nurse was the culmination of my lifelong aspiration to provide care and support to those in need. My leadership role has provided the opportunity to transition from direct patient care to mentoring others and improving processes for delivering exceptional care.
As a director of Patient Safety, I have significant influence on the well-being of patients and colleagues. Although they may never meet me or know my name, it is satisfying to know that my work contributes to making our health care system safer for future patients. Every day, I am reminded of the magnitude of empathy, resilience and dedication. These values, instilled in me by my mother, continue to drive my commitment to health care.”