Voiceflow

➕ Your AI customer experience roadmap needs to roll into company strategy. It's the only way to get executive buy-in and support for early projects. That’s one reason why Sanlam Studios was able to build and scale their AI financial coach according to Peter Castleden. Sanlam sees giving strong financial advice as integral to its DNA. So Peter and his team said, “what if we could increase the availability of Sanlam’s advice through AI?” What the team built is pure value-add to an initiative the 106-year-old institution already saw as essential. Better yet, it now converts leads at 80% (3x better than the existing funnel). That’s how you get buy-in and create the AI products that will change your business.

Build with Voiceflow at Hack the North! Voiceflow is a proud sponsor of Hack the North, providing every participant with a free, one-year Voiceflow Pro subscription. At Hack the North, you'll be able to explore the conversational AI platform that lets you build, deploy, and scale any automated experience—from study copilots to e-commerce shopping assistants. Blend your developer skills with Voiceflow's intuitive workflow builder to launch custom agents. Train them with specialized knowledge, prototype directly on the platform, and connect to other tech stacks using Voiceflow APIs. Plus, you can power your agent's responses or logic with popular AI vendors including OpenAI, Anthropic, and Google. Start learning how to build AI Agents at voiceflow.com.

We built a conversational check-in flow for JetBlue ✈️ Here's a flyby of how it works. Last week, Nicolas showed developers how to create an embedded chat widget with Extensions so users can choose their own seats, right from the check-in conversation. Tomorrow, Peter will share a front-end demo of how the JetBlue agent works from a user perspective, then dive into the backend for all the details on how it’s built. We’ll cover: ➕ Real-time passenger data retrieval and verification ➕ An AI-powered knowledge base for answering common airline queries ➕ Custom visual seat selection within the chat interface (thanks, Nico!) ➕ Intelligent conversation patterns using Anthropic Claude Sonnet 3.5 and OpenAI GPT-4o mini Head to voiceflow[dot]com/events to save a spot.

➕ More than 70% of CEOs believe GenAI will change the way their business works over the next 12 months. If you’re among them (or your CEO is), and you want a quick but thorough overview of the key considerations before you dive in, you’ll want to check out Denys’s new course live on LinkedIn Learning: an action-packed 15 minutes on LLMs for the enterprise. Reasons to watch and take notes: - how to access LLMs for your team - how to sanitize sensitive data for testing, prod - prompt chaining for different use cases - understanding security concerns before building https://lnkd.in/gY48b3tc

Thanks to Sapphire Ventures for including Voiceflow in their map of the AI Design Landscape in AI application creation ⚡ We're built for ambitious product teams ready to build, deploy and scale AI experiences for customer support and copilots across webchat and mobile or web apps. We're happy to be part of such a vibrant landscape and excited to push this industry further!

“We see Voiceflow as … a conversational orchestration accelerator.” — Andre Fredericks, Sanlam Studios In less than 5 months, the team at Sanlam Studios shipped an AI financial copilot that is converting leads at 80% — 3x higher than the web channel baseline. The team of 5 brought their agent to market quickly thanks to thoughtful planning and dedicated curiosity. The team is joining us tomorrow to share all the details of their build and their process with you so you can get custom AI agents to market faster, too. Here’s a sneak preview. Don’t miss it: voiceflow .com/events

⚡ Introducing: Making Bots Meets Voiceflow Developer Lab Impactful AI customer experiences need two things: thoughtful conversational patterns & custom data/interface components. The design workflow thrives in our visual builder to create unique customer experiences through conversational patterns. But these agents level up with the developer workflow using functions, extensions, data integrations and custom interfaces. With that inspiration, we’re adding a developer element to our monthly Making Bots series. Now, Peter Isaacs’s builds will feature a custom integration, extension, or custom interface created in a new series: Voiceflow Developer Lab. Join us on tomorrow, August 21 for the first Developer Lab with Nicolas Arcay Bermejo: Seamless Seat Selection for JetBlue Airlines. Then, don’t miss August 28 when Pete will show off the full build in A Conversational Check-in Flow for JetBlue. Sign up for both at voiceflow .com/events. See you there!

🛠️ Introducing: Messages This new toolset is packed with patterns and functionality to help teams manage their responses at scale and build agents more efficiently. Some new tools for teams: - reuse responses across different workflows and components - any changes made to a reused message will propagate across all instances - create multiple variants of a response to cater to diverse scenarios - centralized view of where each message is used, who last edited it, and when it was last updated Thank you to Zoran Slamkov for the walkthrough and to our incredible team of engineers who consistently ship to the highest standard 🚢 #aiagents #conversationalai #voiceflow

“Oh, great, it’s time to check in for my flight,” you groan. Some airlines make this process easy. Today, the airline you’re flying seems to have built an intentionally mindboggling flow, where you have to enter your confirmation number three times and can never seem to load the seat selection modal (so you just give up, doomed to a middle seat). “Next time I’ll just pay more for [favorite airline],” you sigh. As the tool for building complex customer experiences using AI, making this process better — even enjoyable — with an AI agent is right inside our wheelhouse. This month on Making Bots, we have something a little special in store. Peter Isaacs has teamed up with Nicolas Arcay Bermejo from our Growth team (the developer behind our award-winning customer support agent, Tico) to show how best-in-class agents are built with a combination of designer and developer skillsets. Where Making Bots has focused on the prompts and patterns for building AI agents to achieve a specific business impact, we felt we were missing an opportunity to showcase Voiceflow’s advanced capabilities (most easily unlocked with developer resources). Next week (July 21), NiKo will be hosting the first Voiceflow Developer Labs to show how to build the seat selection chat widget extension Pete will use to create an end-to-end solution in Making Bots. Attend one, attend both - we’d love to show you everything you can do in Voiceflow. 🤖 Making Bots: A Conversational Check-in Flow for JetBlue 🗓 Wednesday, August 28 at 4pm ET Sign up at voiceflow. com/events You won’t want to miss: ✈️ Real-time passenger data retrieval and verification ✈️ An AI-powered knowledge base for answering common airline queries ✈️ Custom visual seat selection within the chat interface ✈️ Intelligent conversation patterns using Large Language Models, including Claude Sonnet 3.5 and GPT-4o mini Pete's creation doesn't just streamline check-ins—it reimagines them, showcasing how conversational AI can turn routine tasks into engaging, efficient interactions. #aicustomerexperience #aicustomersupport #aiagents

🔬 Put your lab coats on and step into the Voiceflow Developer Lab with Nicolas Arcay Bermejo. Kimberley Lu is hosting a new live series for folks looking to learn how to build functions, extensions, and custom interfaces to create more engaging customer experiences in Voiceflow. NiKo, the developer behind our award-winning customer support agent, Tico, will experiment with advanced customization and logic, integrations with new systems and softwares, and launching to custom interfaces. In this month’s Developer Lab, NiKo will be building a seat selection chat widget for JetBlue Airlines. The workshop will cover: ⚡ Key Voiceflow developer features to level up your webchat ⚡ What is our chat extension feature? ⚡ How to build a seat picker embedded into your chat widget ⚡ Other possibilities and use cases for using chat extensions Join us on August 21, 2024 at 11AM EST for “Seamless Seat Selection for JetBlue Airlines.” Then stay tuned on the 28th for the next Making Bots, where Peter Isaacs will show how to integrate the seat selection widget into a full airline check-in experience. 🛫 Save a spot now at voiceflow. com/events!