Hospitality Daily’s Post

Several years ago when we were running global social media for Park Hyatt I was shocked with they took the decision to distill all of the websites and marketing initiatives to the same templated approach. Park Hyatt on the same website template as Hyatt Place. It disturbed my sensibilities and fundamental lessons I had learned in branding and marketing which was about creating distinct products and positioning for distinct consumers. In the past decade, I've seen this approach taken even further. Mass consolidation of visionary brands to corporate brands has taken over, all in the name of scale and efficiency. At the same time, I've seen the consumer want more than sameness. The millennial mindset is not one that aspires to the bland consistency of a Courtyard by Marriott. Yet consolidation and efficiency has furthered this mindset on the operational side. I see this landscape as being an open door to new visionary hoteliers with bold ideas, creative visions and the passion to make new things that people will enjoy. New products and positioning that will drive desire because they're made with care and sensibility, not in the name of scale. Thanks Josiah Mackenzie for the space to share some of these experiences and for sharing innovative voices daily on Hospitality Daily.

In the hospitality arena, catering to VIP clients goes beyond luxury – it's about crafting personalized symphonies of experiences. From discreet privacy to anticipating every detail, VIP expectations are nuanced and require a personalized touch. Key to success is not just meeting expectations but exceeding them. Beyond the stay, it's about fostering lasting connections through dedicated relationship managers. Navigating diverse cultures is not a challenge but an opportunity to integrate cultural nuances seamlessly. In conclusion, VIP hospitality is a continual pursuit of redefining standards, offering personalized experiences that linger in memory. Let's reshape the narrative together – share your insights in the comments, and let's elevate VIP hospitality collectively.

Bill Walshe is the former CEO of Viceroy Hotel Group, and today, he's helping others in hospitality as a board member, strategic advisor, and keynote speaker. Today, he joined us to share what it will take to win moving forward. A few highlights: 1) Get Ready to Pivot According to Bill, the ability to pivot is crucial for leaders in the hospitality industry. "Everybody is putting a phenomenal amount of time and effort into creating budgets that will probably be relevant for about 20 minutes after the beginning of the year," he shared. It's important to be flexible and adapt to changing circumstances. Just as we pivot financially, we should also pivot ideologically and be prepared to change our approach to achieving cultural goals. Don't lose sight of your goals, but be open to adjusting how you achieve them. 2) You Need To Be “Chief Pride Officer” Bill suggests that every hospitality professional should embrace the role of a “Chief Pride Officer.” "Your obligation, irrespective of functional responsibility, is to make people proud." Focus on creating experiences that leave a lasting positive impression on guests and colleagues alike. By prioritizing pride, you can foster a culture of excellence and build strong relationships that enable your organization to deliver exceptional hospitality. 3) Balance Bold Pricing with Generosity Charging confidently for the experiences we deliver is essential, especially in a demand-led industry like hospitality. However, it's equally important to give generously. "My fear is we head out of 2023 and into 2024, is that luxury hospitality guests are looking at us and saying, instead of giving generously, you’re gouging us. And I think that we need to reflect on and recommit to that sense of compassion and generosity in hospitality." Random acts of kindness and unexpected moments of delight can create customers for life. "Let's make 2024 the year where we evidence our compassion, where we evidence our generosity, our creativity, our humanity, and our humility." Today is a short episode you won't want to miss: 🎧 Listen to Bill explain this all in his words on the Hospitality Daily Podcast: https://lnkd.in/gZRkf7yq 📺 Watch Bill on our YouTube channel: https://lnkd.in/gaqPHdVh ➕ Follow Hospitality Daily here on LinkedIn to stay informed and inspired each day

What makes Hospitality special?

The TSP Team's Luxury Hospitality Training: Key Takeaways One of the things that stood out was that people are getting needier. 🤖 In a world of chatbots, self-scan checkouts and social media, being genuine and attentive to someone is now considered a luxury. People crave a human connection. So offering one will set you apart from everyone else. Here are 6 practical tips from our training 👇 Credit: Rachel Dias Cohen, Jonathan Vanstone-Walker #hospitality #officemarket #futureofwork

How To Sell Exceptional Guest Experiences in 3 Steps 1. Step into their shoes Understand your guests like never before. Discover their likes, dislikes, hopes, and dreams. 2. Tailor the experience Guests don't want cookie-cutter stays.  Use your newfound insights to craft personalised, unforgettable stays. 3. Under-promise, over-deliver Don't just meet expectations. Exceed them. Deliver unanticipated surprises that leave guests delighted and eager to return. In the hospitality industry, selling isn't just about transactions. It's about transformation. Ready to impress your guests this week? Take the first step today and reach out to your past guests! Engage them, ask for feedback, start the journey to creating exceptional guest experiences today. #JA #hospitality #brandconsultant

Five things to remember about running great F&B outlets 1/ The story counts 2/ Think local 3/ Personalisation is key 4/ Be present on the floor 5/ Make time 'for' the business And this is why; 1/ This is the hook that will make your guests engage 2/ Build local and you think differently 3/ Everyone wants to feel special 4/ It's the only way to lead 5/ Strategy and forward planning is key Think differently about your F&B And change your mindset From what you've always done Because the old way doesn't work anymore Who agrees 🙋🏼♂️ #mindset #thinkdifferently2024 #hospitality #hotels #strategy

I read a fascinating piece in the 2023 Hotel Guest Experience Report by Geberit and something struck me A remarkable contribution by Alon Baranowitz caught my attention: the potent power of storytelling in the era of information overload. Many hotels hold a wealth of history and culture, unrealized potential waiting to be transformed. Storytelling can be a game-changer in the hospitality industry—creating connections, fostering loyalty, and driving positive word-of-mouth marketing. How can we apply this? Here are some suggestions: - Tell your hotel's story: Convert rich history into captivating narratives via brochures or tours. Spotlight your team: Sharing instances of staff going above and beyond can spark a profound connection. - Be a local voice: Share local tales to build community. Collaborate with a local eatery for a unique dining experience. Want some more intriguing tips to uplift guest experience and fuel business growth via storytelling? Leave a 'YES' in the comments. #JA #brandconsultant #hospitality

Do you know what's scary about changing F&B in hotels The phrase... "Will it work?" Here's a checklist to sense check your idea... ☑️ Is your story strong? ☑️ Have you focussed on the details? ☑️ What emotions are you igniting? ☑️ Do the numbers work? ☑️ Do you serve a purpose? ☑️ Can you deliver the experience (every time!) ☑️ What could go wrong? 9/10 hoteliers I speak to know they have a problem They are just worried about the "what if" That's where we help... we bring our global experience To share what the best are doing The strategy to take them there And because we are operators Stick around to make it happen. That's how we think differently at Auden Hospitality We create the market study We create the strategy We create the pretty manuals We create the roadmap But we also put our skin in the game... That's the difference we bring We collaborate with your team to bring this all to life So if you are asking yourself "will it work" today Reach out and let's chat Let's create outlets your guests will love together! Who's with me? #innovation #thinkdifferently2024 #hospitality #hotels

Only happy people can deliver great experiences! Today I will not elaborate - grab a short film report about the future of hospitality by McKinsey & Company - there are many valuable insights in it! #hospitality #future #trends