LaunchDarkly’s Post

Not my usual post - but great tools deserve to be shared. We recently started using Bento, a platform designed to activate and retain customers. In only a few weeks, this tool has become indispensable in my CS stack - allowing us to embed great training content into the product, deliver tailored resources based on the specific needs of each company and role, and ultimately accelerate customer success. My favorite thing about it? It empowers me to iterate and explore, without needing Engineering help. I am thrilled for what Emily Wang and the Bento team are building, and the impact it'll have on long-term partnerships built on value and satisfaction 🚀 #customersuccess

🌟 Nothing beats the joy of helping customers succeed! 🙏 Shoutout to Paola Cordovez Cereceda from Recurrency, a fantastic Customer Success leader, truly embodying #everboarding with Bento. 🎯 Bento focuses on empowering non-technical teams to completely own the build, design, and ongoing iterations of in-app onboarding. Engineers love that they can just focus on core product. #customersuccess

How do you keep the right folks engaged as you plan and ship new features? This was our focus in Q4 of 2023. Check out today's summary to see what we delivered: https://bit.ly/3vo64uE

View my verified achievement from Pendo.io The Synergy Between Product-led and Data-driven Design: Exploring the Intersection of Strategy and Insight. Delve into the integration of product-led methodologies with data-driven design principles, igniting innovation and elevating user experiences. By leveraging the invaluable insights derived from data, product-led enterprises craft user-centric products that captivate and retain audiences. Uncover the strategic significance of prioritizing user feedback and embracing iterative design approaches, fostering ongoing refinement and maintaining competitive relevance in dynamic markets.

The most important proof point that an EA methodology works is if there are wide-scale examples of repeated success with orgs of all sizes, and across all industries. With that, I have a seemingly endless pool of LeanIX customer success stories to educate myself through when it comes to how teams are modernizing their EA effectively and efficiently. For example, take a look at Carrier's story below and how they addressed app rationalization, modernization, and obsolescence risk across all stakeholder groups.

🌟 Certified in Product-led by Pendo. "The product isn't just one part of the customer experience. It is the experience." Consider the product as a primary driver of customer acquisition, retention, and growth. Here are some key product objectives to consider: - User-Centric Design - Self-Service Onboarding - Freemium or Trial Model - Iterative Development - Data-Driven Decision Making - In-App Communication and Support - Focus on User Retention - Feedback Loops and Referral Programs - Scalable Architecture Wishing you continued success and innovation in all your product-led endeavours! #ProductLed #Certification #ProductManagement #CustomerExperience #Pendo 🚀

Can you apply product management principles to create your customer education strategy? Cisco Meraki’s Chris Skees says you can!    Learn how to implement a product-led customer education framework by creating the right team, defining measurable results, and focusing on user experience. Discover how to balance stakeholder priorities, personalize learning programs, and leverage data to drive success.    Register now for free: https://lnkd.in/gfQgmQZf   #AdobeLearningWorld | #ProductAdoption | #CustomerEducation 

When it comes to creating exceptional customer experiences, financial organizations face 4 main challenges. Please check out this latest report by Adobe and Microsoft and find out how to overcome these challenges.    #customerexperiences #financialservices #customerdata #personalization

Many products fail to achieve traction, because you don’t understand what solutions your customers are currently using. Sometimes even inferior alternatives to yours are more sticky than what you’re proposing. Do you understand why that is? *Focusing on the wrong goal: Often, founders accidentally have blinkers on by viewing customers through the lens of their product. This leaves too much risk that, at best, you’re going to only be incrementally better than how they do things now. *What does 10x Cheaper/Better/ Faster really mean? To get customers to change, abandon their current ways of working, you need to be so much better that you overcome their inertia ( learning something new, paying for something new, taking in the risk of using something new, finding time to try something new while still needing things to get done while their starting up with your new product). *Why you’re stuck at incrementally better: You don’t have a customer journey map of your customers existing processes, the tools they use and the pains for each step. So you can’t understand all the needs they have, all the pains that have yet to solve and thus build the highest priority features that appear 10 x better in their word, customised to their use case. ~Then maybe you’ll focus your roadmap on building features they not only use 10-50 times a day instead of once a week, you’ll also build that feature they can’t live without either. Then you can know which features to build first, build next and which features to never build.

🌟 Level Up! -> #ProductLedCertified. 🌟 Just completed my Product-led Certification from #Pendo and #mindtheproduct. - Leverage your product to solve key challenges across every part of the business. - Use product insights to inform strategy - Drive growth by putting your product at the center of the customer experience.