Michelle Moubarak’s Post

What to look for in hiring staff... Customer-service professionals are made, not born, so good core attitudes are essential. You must identify and hire people who have the skills and attitudes you want and then help them learn the skills to provide exceptional—and relentless—customer service. Those people will have an instinct for talking to people and treating them with respect and concern—the foundational elements of great customer service.    Positive energy and attitude will go a long way in building a service culture within your workforce. Look for positivity, mental agility, sincerity, and creativity. Once empowered, those people will be relentless in serving your customers. It is critical that you hire people who want to drive your business, who share your goals, and are committed to driving your business. Just as not every dog wants to pull your sled, not every employee wants to do whatever it takes to ensure that your company succeeds.    #customerservice https://lnkd.in/e-4aBd6Z

Are you looking to stand out in the competitive job market for a customer service role? Here are a few tips to make your skills and experience shine✨ Firstly, highlight your communication skills, both verbal and written. Customer service roles require strong communication abilities to effectively interact with customers and resolve any issues they may have. 📞💬 Additionally, showcase your problem-solving skills. Employers are looking for individuals who can think on their feet and find solutions to customer concerns. Finally, emphasize any previous experience in a customer-facing role, whether it be in retail, hospitality, or a call center.🔍 This demonstrates your ability to handle customer interactions and provide top-notch service. By focusing on these key areas, you can make your application stand out to potential employers in the customer service industry. 🌟 #CustomerServiceSkills #StandOutExperience #JobSearchTips

Everyone knows A-level players in the workplace. Halfway through this post, you'll be thinking of names in your head: "Yes that coworker, he/she is an A-level player." They are easy to spot — focused, driven, and resilient. A-level players do well under pressure, hold themselves accountable, and genuinely care about their work. They are constantly seeking ways to get better. Do you ever notice how high performers usually gravitate towards other high performers? Just as those less motivated find comfort with similar individuals. At Excel, we're looking for A-level players, people who want to do work that matters. Here, every task is critical — we're not in the business of delivering pizzas. If that sounds like an environment you'd thrive in, consider applying below. Or, send your resume to rcooper@excelgroup.com https://lnkd.in/e_Vd4TcQ

Effective customer service management begins with hiring the right team members. Look for candidates who not only possess the necessary skills and experience but also have strong interpersonal and communication skills. A customer-centric attitude is a must. Find out more in this article: https://bit.ly/40mY0pa #LinkedIn #CustomerService #TeamManagement

A business development manager's job is simple: to think of new ways of making the business better. As such, he or she must be able to think creatively, have the diligence to flesh out an idea and the ability to see it through.

Effective customer service management begins with hiring the right team members. Look for candidates who not only possess the necessary skills and experience but also have strong interpersonal and communication skills. A customer-centric attitude is a must. Find out more in this article: https://bit.ly/40mY0pa #LinkedIn #CustomerService #TeamManagement

If you wish to be a customer service representative, here are few things you should know about customer service. These are your roles/duties as a customer service representative. 1. Ability to help customers find products or services. 2. Advising customers on the products that are most suitable for them. 3. You must be able to find answers to customer questions about your products or organization. 4. You should be able to give your customers advice on how to use your products or services. 5. Help customers complete a purchase. 6. Responding to after sales queries. 7. Receiving and resolving customer complaints. If you can effectively carry out these roles, you'll not struggle in your career as a customer service representative. I hope you found value? Reminder. I'm available to work with you as a Customer Support Specialist to provide help and support to your customers. I also offer Executive Virtual Assistant services while you work on bigger tasks. #customercare #customersupport #executivevirtualassistant #virtualassistantservices #virtualassistant #virtualassistantforhire

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗶𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗿𝗲𝗮𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗽𝗲𝗼𝗽𝗹𝗲'𝘀 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻. 𝗧𝗵𝗶𝘀 𝗺𝗮𝗱𝗲 𝗺𝗲 𝗰𝘂𝗿𝗶𝗼𝘂𝘀 𝗮𝘀 𝘁𝗼 𝘄𝗵𝗮𝘁 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝘁𝗵𝗲𝘀𝗲 𝗳𝗼𝗹𝗸𝘀 𝗱𝗼. Firstly, I thought these were the professionals talking with customers to solve their problems by taking feedback. For assurance, of course, I had to google it. And here's what I found about their KRA : ✅ Responsible for handling customer complaints and concerns. ✅ They analyze the root cause of the problem ✅ Generate implementable solutions ✅ Their problem-solving skills enable them to solve issues quickly and successfully. If you're someone working in this area... And don't want to represent yourself as a Customer Service Executive Feel free to use these instead : 1. Client Service Associate 2. Customer Relations Officer 3. Client Service Coordinator So now I know and you know what exactly these people do. Send me a confusing headline, and let's explore what they work for.

Are you tired of applying for a job that sounds perfect, only to find out the duties are completely different? As a job seeker, it's very frustrating to see "customer service representative" in the job title, only to find out the role is more administrative or sales-based. Let's be honest, customer service, at least to me, and based on actual customer service jobs I've had, implies answering phones in a contact center environment. Unfortunately, some positions with this title are glorified sales positions. Some are administrative assistant roles. And still others with the title "customer service representative" are nothing more than counter cashier positions in an in-person retail environment. How utterly crazy and disingenuous. And you can't tell me "the definition has evolved to fit the demands of the marketplace, etc., etc.," In my opinion, companies are trying to 1) get one person to do the work of two people so they won't have to pay as much in salary and 2) trying to attract people to apply for a position who otherwise wouldn't touch it with a ten-foot pole. It's time for companies to be more truthful when advertising for a job. Accurately and honestly match job titles with job duties and give job seekers the transparency and respect they deserve.

Every job is a Customer Service job.