Skyscanner’s Post

By acquiring a simplified, memorable, and easily accessible "Fly"XYZ" domain, airports can improve their online presence, #enhance online #passenger #engagement and realize a positive Return on Engagement in the dynamic landscape of the attention economy. #FlyXYZ #StrategicApproach #DigitalEngagement #PaxEx #CX #ROE #ReturnOnEngagement #ROI #CRO #Digital #AirportRetail #eCommerce

You can now watch Pragma Consulting + Benoy's webinar from last week where we shared the latest research and insights from the Global Pulse Passenger Survey on spending habits at the airport. The webinar was hosted by Alex Avery and Peter Farmer. https://lnkd.in/e8A3TajH #webinar #aviation #consumerinsights

Fly'XYZ' domain names go beyond being mere domain names; they serve as memorable and easily accessible strategic digital assets that enhance the airport's digital identity. #Airports #InternationalAirports #TravelRetail #AirportRetailers #Vendors #Concessionaires #eCommerce #AirportShopping

Unlock the potential of the airport retail environment with e.ALERT from 2.0 & Partners. Get ahead in the travel retail game – be the first to know, first to bid, and first to win. Your success begins with a simple sign-up. #travelretail #businessdevelopment

Top of mind for #airlines today: How to get ready for modern #retailing Listen to the short and easy to comprehend summary in response to this key topic by our amazing CTO David Turton Branchspace - digital reinvented #thinkfuture #digital #customerexperience #innovation

The Fly"XYZ" strategy not only enhances general online engagement but also specifically improves the #digital #airport #retail game. Any memorable FlyXYZ.com domain can serve as a direct pathway for users to access retail-related information, promotions, and offerings, contributing to increased visibility and sales. #TravelRetail #AirportRetail #Concessions #AirportTenants #DutyFree #DigitalRetail #eCommerce

💫 #Airport #Commerce #Transformation 💫 Well said by Nick Batchelor, the IT Director at London Gatwick : ✈️ “At Gatwick Airport, we put #CustomerExperience at the #center of everything we do. That’s why we needed to propel our #technological ecosystem and ensure we’re able to #deliver the highest level of #DigitalCommerce #Experience. With the help of OSF Digital, we’re providing a #seamless self-service experience and driving our #customer #loyalty. Our #ServiceTeam also has become more #productive. With complete customer profiles in a single place, the service team can #resolve cases #faster and more #efficiently.” 💥🚀 🤩 To learn more about this fantastic success story: 🔗 https://lnkd.in/ea3RE32H #loyaltyprogram #loyaltymarketing #loyaltyprograms #loyaltyrewards #customerengagement #customersatisfaction #tech #digital #commerce #digitaltransformation #transportation #transportationindustry #logistics

3 things airlines can do today to get ready for modern retailing: Insights from David Turton, CTO at Branchspace In a recent discussion, David Turton, Chief Technology Officer at Branchspace - digital reinvented, shared valuable insights on how airlines can embrace modern retailing. Here are three key strategies he recommends for airlines to implement today: 1. Decoupling Legacy Systems with Pragmatic APIs: A crucial consideration is the abstraction of details and the implementation of pragmatic APIs to disconnect from legacy environments. This ensures a seamless separation between the consumer-facing digital experience and the underlying infrastructure. By achieving this decoupling, airlines can facilitate the replacement of various components over time, streamlining the transition to modern retailing. 🔄✈️ 2. Embracing Modularity in Digital Ecosystems: Turton emphasizes the importance of building modularity into the digital ecosystem. Airlines should be prepared for varying transition speeds – from swift, total replacements to gradual step-by-step approaches. To accommodate these differences, it's essential to ensure that digital experiences, solutions, and technology components are modular and easily activatable or connectable. This includes thinking about abstraction layers and implementing versatile capabilities such as adaptable shopping carts capable of interfacing with diverse offer and order management systems. 🧩💻 3. Future-Proofing for Varied Transition Paths: Recognizing that each airline possesses unique infrastructure, partnerships, and risk appetites, Turton underscores the importance of tailoring strategies to individual circumstances. The transition to modern retailing may unfold differently for each airline, and flexibility is key. Anticipating and preparing for these diverse pathways involves considering factors like evolving abstraction layers, resilient capabilities, and connectivity to different offer and order management systems as they evolve or get replaced over time. 🔄🔐🛫 These insights shed light on the dynamic nature of the aviation industry's journey toward modern retailing, emphasizing adaptability, modularity, and strategic planning as essential components for success. Airlines that proactively address these considerations will be better positioned to navigate the evolving landscape of digital customer experiences and stay ahead in the competitive market. 🌐✈️ #digitaltransformation #innovation #airlineretailing

Team at FareIntelligence can help with below capabilities to increase ancillaries sales using NDC/Technology. Leverage Personalization: Utilize the capabilities of NDC to personalize ancillary offerings based on individual traveler preferences and behavior, enhancing the relevance of add-on services. Integrate Dynamic Bundling: Implement dynamic bundling strategies using NDC, combining services such as seat selection, extra baggage, and in-flight amenities to provide passengers with attractive package deals, encouraging additional purchases. Optimize Merchandising Opportunities: Capitalize on NDC's enhanced merchandising capabilities to effectively showcase ancillary products during the booking process, ensuring clear communication and enticing visuals to drive sales. Implement Targeted Marketing: Utilize the data insights from NDC to create targeted marketing campaigns, reaching specific customer segments with tailored promotions and incentives to increase awareness and encourage ancillary purchases. Enable Real-Time Upselling: Leverage NDC's real-time capabilities to identify upselling opportunities, allowing airlines to present relevant ancillary options to passengers during various touchpoints, thereby maximizing revenue and enhancing the overall travel experience. #FareIntelligence #airlineretailing  #pss #airlines #lcc #ulcc #travelinnovation #pricingengine #travelagents #resellers #ndc #adoption

Fly[XYZ].com domains are powerful tools for enhancing #partnerships with #airportretailers, food and beverage companies, and airlines. By providing memorable, easily accessible, and brandable web addresses, FlyXYZ.com domains can improve branding and online visibility, enhance customer engagement and experience, offer joint marketing and advertising opportunities, and facilitate data collection and analytics. These benefits lead to increased sales, higher customer satisfaction, and the attraction of new audiences, making Fly[XYZ].com domains a #strategic #asset in airport marketing partnerships. #Airports #AirportTenants #Concessions - Improve your online presence. - Enhance online customer engagement. - Drive traffic, growth, and revenue. - Elevate digital airport retailing. #DigitalAirportRetailing #Burberry #EsteeLauder #Montblanc #TravelRetail #DutyFree #Airport #Stores #Cosmetics #Fragrances, #Electronics #Fashion #LocationLocationLocation #AirportShopping