The Cleaning Authority’s Post

Learn the keys to establishing and maintaining solid customer relationships! Check out our blog for all the details on how new Franchise Business Owners can excel in acquiring and retaining customers. #BusinessOwners #CustomerService

If you desire more control over your work life, consider exploring one of Home Franchise Concepts 10 dynamic brands. The majority can be home-based, some require just a small storage space. Continue reading to uncover the multitude of benefits home based business models offer entrepreneurs. https://bit.ly/3T55dZ9 #HomeBasedFranchises #WorkFromHome #HomeFranchiseConcepts

Net Promoter Scores or NPS measures the loyalty of customers to a company and the higher the score the better, especially against their peers and competition. Franchise companies may also do an annual survey to measure year over year franchisee satisfaction. In your investigation of franchise businesses, ask about the franchise company's satisfaction approval rates year over year and ask about how they use technology to provide better support to their franchisee and the franchisees customers. How much a franchise company invests in their franchisees success is a great comparison tool when looking at different franchise options. Consider This: 💠 Yearly Satisfaction Comparison Reports: Assess Customer and Franchisee satisfaction using Net Promoter Scores (NPS) to track loyalty trends over time and ask if they do franchisee satisfaction surveys. And ask how often and if done by a third party company. 💠 Technology Integration: Explore how franchise companies utilize technology to enhance support for both franchisees and customers. I.E., do they invest back into the business for continuous improvement. 💡 Industry Insights: The Telecommunications industry, including Communications Service Providers (CSPs), historically struggle with customer service, reflected in a low NPS of 31, ranking 14th out of 20 industries. 📖 Case Study: Telefonica, a CSP based in Madrid, employs AI, machine learning, and voice recognition technologies to tackle billing and technical issues. If the virtual agent fails to resolve an issue, it's escalated to a human agent for resolution. Telefonica can gauge success through their NPS, indicating customer satisfaction approval rates improving or declining. Narrowing your search as I do to your top 3 franchise options is just the beginning. You still need to investigate each company and decide on your best option. Knowing the right questions to ask can be invaluable. Want to find your ideal franchise business and also understand what questions to ask, reach out to Ray MacNeil at FranchiseFunConsulting.com #franchisefun #franchiseconsultant #NPS #telcocasestudy #franchiseesatisfaction #customersatisfaction #entrepreneur #business #beyourownboss #careerchange #laidoff

Imagine owning a business where your team never has to step inside a customer's home. No worries about theft, no fear of breaking something, and no chance of disrupting a family's life. Intrigued? Read on to see how this can change your entrepreneurial journey. As a franchise consultant, I've seen how powerful it is when employees stay outside the customer's home. It's a move that transforms service delivery and customer satisfaction. First, think about the peace of mind. When your team doesn't enter homes, you cut out a lot of risks. No anxiety about personal items disappearing or fragile things breaking. This builds trust with your clients, leading to loyalty and great reviews. Next, imagine smoother operations. Without the need to coordinate home entry, scheduling becomes easy. Clients aren't stuck at home waiting for your arrival. Whether your team is a bit early or late, it doesn't disrupt their day. This flexibility boosts efficiency and reduces stress for everyone. Customer satisfaction soars. No more bad reviews because of small delays or misplaced items. Clients love the convenience of not having their space invaded. This leads to consistent five-star reviews and happier customers. Finally, think about the growth potential. No home entry means your team can handle more jobs daily, driving revenue without the hassle of home logistics. It removes stress, offers flexibility, and boosts customer happiness. It's a smart move that leads to a more efficient, trustworthy, and scalable future. Embrace it and watch your franchise thrive. https://lnkd.in/dZHaTRYn

The Highs and Lows of High Ticket Dropshipping: Managing Risk and Maximizing Profit Learn how to navigate the risks and rewards of high ticket dropshipping. Discover strategies to protect your revenue and ensure customer satisfaction. Watch this video for valuable insights and tips for success in the industry. #HighTicketDropshipping #RiskManagement #ProfitMaximization #CustomerSatisfaction #EcommerceTips #DropshippingStrategy #BusinessSuccess #OnlineRetail #Entrepreneurship #DigitalCommerce

Hi there! Your offer sounds intriguing! Building a high-selling Shopify dropshipping store with reliable suppliers is crucial for success in e-commerce. Could you share more details about your approach and experience? I'm interested in learning more about how you ensure top-notch performance and customer satisfaction. Thanks! click here>>> https://shorturl.at/nH169 #EcommerceSuccess #ShopifyDropshipping #OnlineBusiness #Entrepreneurship #DigitalMarketing #SupplierPartnerships #BusinessDevelopment #EntrepreneurLife #StartYourJourney #SmallBusinessTips

How to expand your franchise into multiple profitable units (without spending years learning how). My 5-step framework: 1. Optimize Operational Efficiency - Streamline processes to improve customer service and reduce costs. 2. Build Strong Franchisor Relationships - Foster communication and support to facilitate growth. 3. Leverage Technology for Scalability - Implement systems for managing multiple locations seamlessly. 4. Develop a Robust Training Program - Ensure consistent customer experiences across all units. 5. Focus on Community Engagement - Increase brand loyalty and attract more customers through local involvement. Remember, addressing operational inefficiencies is the key to scaling. In fact, you'll also experience: -Increased profitability through cost savings. -Enhanced support and resources from your franchisor. -Smoother operations with streamlined processes. -Stronger brand loyalty from consistent customer experiences. -Greater impact in your community, attracting more customers. That’s the “secret” to expanding quickly! What's been your biggest challenge in scaling your franchise? #growthframework #growthmindset #entrepreneur

Are you a Franchise Organization interested in helping your owners find their path to success while transforming how you manage your brands success? Look no further! Leverage AutyFi to streamline the collection and preparation of your franchise Marketing, Financial, and Operating data into one cohesive platform. AutyFi not only facilitates easy visibility of KPIs for franchisees but also enables a deeper understanding of their metrics, enabling them to focus on the goals that truly matter. https://lnkd.in/gzkdFcup We would like to talk with you about AutyFi, the only software designed to assist your owners in achieving their objectives, monitoring their advancement, and benefiting from their choice of your brand.

In December, we had our first “𝐒𝐜𝐚𝐥𝐢𝐧𝐠 𝐁𝐞𝐭𝐭𝐞𝐫: 𝐋𝐞𝐬𝐬𝐨𝐧𝐬 𝐟𝐫𝐨𝐦 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐒𝐨𝐜𝐢𝐚𝐥 𝐈𝐦𝐩𝐚𝐜𝐭” webinar series, a collaboration between #SHONA and Stage Six Inc. Our mission is to empower growth enterprises to scale their businesses and amplify their impact through storytelling and learning from other’s experiences. In our first session, we were privileged to have Jibu Inc. and Endiro Coffee share invaluable insights from their growth journeys. 𝐖𝐞 𝐚𝐫𝐞 𝐡𝐚𝐩𝐩𝐲 𝐭𝐨 𝐡𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐤𝐞𝐲 𝐥𝐞𝐬𝐬𝐨𝐧 𝐰𝐞 𝐞𝐱𝐩𝐥𝐨𝐫𝐞𝐝: ➡️Jibu exemplifies this principle by setting clear standards, metrics, and SOPs for four crucial pillars: product/service quality, customer service, sales, and operations. Through robust communication channels such as training, written agreements, and management reporting, Jibu ensures alignment across its personnel, including staff and franchisees. ➡️The standards set by Jibu focus on essentials that deliver value to customers, reduce costs, and safeguard the brand. Franchisees receive guidance while having the flexibility to adapt operations to their unique markets and customers. ➡️Jibu doesn't just stop at setting standards; it establishes compelling incentives and penalties to foster a culture of accountability. High-performing franchises are rewarded through quality compliance audits and customer satisfaction surveys. Simultaneously, poor performers face consequences, including cash penalties or license termination for persistent non-compliance. ➡️The consistent implementation of this system builds a robust culture supporting quality, consistency, sales, and an unparalleled customer experience. 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔 𝒐𝒇 𝒃𝒆𝒏𝒆𝒇𝒊𝒕𝒔:  ⏩Jibu can efficiently assure quality and consistency across over 175 franchisee locations in 8 countries. ⏩Jibu can communicate its performance expectations when recruiting staff and franchisees and assess the capability of prospective staff/franchisees to meet these expectations. ⏩Jibu’s systems and communications reinforce these expectations, which fosters a culture of accountability among staff and franchisees. #BusinessGrowth #SocialImpact #Entrepreneurship #Business #Entrepreneurs #Networks

How does The Junkluggers software stand out from the rest? With our software, you can track, manage, and analyze every aspect of your business from anywhere. This helps our franchise owners focus on their business growth. #franchise #junkremoval #entrepreneur