Vanta’s Post

Ticket Deflection = Ticket Prevention + Automatic Ticket Resolution There are two components to stopping tickets piling up and creating a backlog for your team. One is Ticket Prevention, which involves answering customer queries before they occur and providing simple self-service options. The other is Automatic Ticket Resolution, which is when you use automated solutions (like DigitalGenius) to solve customer queries without a human getting involved. We explain more here: https://lnkd.in/eGggCHU7

Ticket Deflection is a worthy goal, but be careful about deflecting customers away from getting an answer. It's much better to focus on Ticket Prevention (i.e. making sure it's easy to find answers) and Ticket Resolution (i.e. solving customer issues through automated means, and human teams) Read our blog to find out how: https://lnkd.in/eY8pbDyP

Do you know Druva Data Solutions ? This is a great solution for SMB looking to protect there data. Want to know more? reach out to myself or Dominic Bunch to schedule a meeting to discuss how Druva can protect your data!

Small teams are getting faster at solving customer issues. Between improving efficiency, leaning on help centres and mastering data visibility, small teams have made a breakthrough in customer service. Our partners at Zendesk explore this further. https://okt.to/T7UtPQ #SMBs #SMBSuccess #SMBSolutions

Have you ever heard of automated voice surveys? While most of us have done one, that's not why we ever thought of it for our own business. And yet, it's an excellent idea... Because these surveys are almost instantaneous. ☝️ In terms of collecting feedback, since it's usually done as close to the interaction as possible. 🧠 For information processing, thanks to automated scripting and voice recognition. And if you are fast, this is how you can correct your mistakes BEFORE you get a bad review, lose a customer and therefore money. And all the trouble that goes with it... See how to make an effective automated voice survey right here: https://bit.ly/45kFAH7

🚀Let's go back to 2023 for a moment to find out about GoAnywhere customer reviews. ✨Dive into their testimonials and discover the most appreciated features. #goanywhere #mft #customers

Do not be slowed down by compliance concerns; contact Ascentient IT Support & Managed IT Services. We'll help you secure your IT, safeguard customer data, and set your business up for long-term success. 🚀 👉 https://lnkd.in/dYCYtG9k 👈 #ITCompliance #ITSolutions #IT

Learn how to implement Layered Process Audits (LPAs) in the Automotive, or any other industry, to improve product quality and customer satisfaction. LPAs can be applied to verify any defined process within an organization. This course will help you use the AIAG CQI-8 Guideline to confidently implement LPAs at your facility. Participants will become comfortable with an efficient LPA implementation model and the sample formats and reports provided within CQI-8. Activities in the workshop will help participants create effective LPA questions, and discussion will include differences between the major OEM customer requirements for LPAs. https://loom.ly/48e-E4g #layeredprocessaudits #LPA #manufacturing #luminousgroup #AIAG

Its #Nationalscustomerserviceweek2023 and enChoice®, Inc. UK couldnt be more proud of our high retention rate of customers and also our 90+ NPS scores, we take customer success extremely seriously. Some recent quotes from our customers. "We rarely have any issues at all and on the odd occassion we do the tickets are dealt with immediately" " The team are extremely knoweldgeable and nothing is to much trouble" " its great you are evolving and taking customer success seriously, we cant wait to be part of the Customer Advisory Board" #emailmanagement #inboundemail #email #AI #artificalintelligence #digitalmailroom #documentmanagerawards #ecm  #documentmanagement #bestpractice #clouddeployment enChoice®, Inc. UK enChoice®, Inc.

Customer feedback was the first step of every new innovation included in Version 10.5.0. New test policies, expanded advanced search functions, and new permissions are just some of our updates. Explore the details: https://hclsw.co/lv0dq8 #HCLAppScan #ApplicationSecurity #ApplicationSecurityTesting #AppSec Adam Cave