ZALORA Platform Services

At ZALORA Group, we believe in showcasing the incredible individuals whose commitment and expertise fuel our success. Through our "Beyond the Platform" series, which features video interviews and written profiles, we bring you closer to the passionate "Minds Behind ZALORA's B2B Services"! This week, meet Anupam Pratap Singh, our Head of Data Infrastructure who has been with ZALORA for 3 years now. In his role, Anupam leads the team responsible for maintaining and integrating ZALORA's data platform—a cornerstone of our company-wide initiatives and decision-making processes. The main challenge he faces is ensuring the accuracy and reliability of our data, but he thrives on the dynamic nature of his work, which offers extensive opportunities for experimentation and continuous learning. Anupam takes great pride in TRENDER, a data product developed not just for ZALORA, but also for our brand partners. TRENDER harnesses a comprehensive database built from years of industry experience, providing actionable insights that significantly impact our partners' businesses. With trial versions available, he invites all brand partners to explore TRENDER to see firsthand how it can enhance their operations and drive meaningful results. Check out Anupam's video interview to know more about him and the ZALORA Data Services! Interested to find out more about our TRENDER data products? Visit our website here: https://lnkd.in/gy9up3Bk or reach out to us here: https://lnkd.in/gi9SQsHP

In today's fast-paced world, the need for efficient and round-the-clock customer service is more crucial than ever. ZALORA Group has taken a significant step forward by partnering with AI customer service agent builder Forethought to launch an AI-powered chatbot. This innovative solution is designed to deliver personalized support to our valued customers across Southeast Asia, ensuring a seamless shopping experience. While an article by YouGov, an online research data platform with over 27 million global members, reveals that there is a diverse range of opinions when it comes to what customers really think about this new technology, it highlights the growing acceptance and preference for AI-driven customer support, especially among our loyal customers. Check out the article here: https://lnkd.in/gXx3FU4P As ZALORA continues to innovate, we are excited to see how our AI chatbot will further enhance the shopping experience for our customers across the region. With more than a decade of industry expertise, ZALORA remains committed to optimizing operations and consistently surpassing customer expectations. Our focus on cutting-edge technologies, data-driven strategies, and a customer-first approach solidifies our position as innovation leaders in Southeast Asia's e-commerce landscape and the partner of choice for brands in their ecommerce journey in Southeast Asia. If you are interested to partner with ZALORA, reach out to us here: https://lnkd.in/gi9SQsHP #ecommerce #artificialintelligence #AI

Last month, we hosted the ZALORA Seller Conference 2024 at Meta’s Kuala Lumpur office, where we explored how our brand partners can expand their reach and grow their brands through ZALORA's marketing solutions. The conference featured in-depth discussions on emerging trends in eCommerce and online retail and introduced Meta’s new Managed Partner Ads (MPA). This innovative feature simplifies the creation and management of Meta ads through the ZALORA Advertising Platform (ZAP). During the event, we also celebrated our top brand partners with an awards ceremony, acknowledging their outstanding contributions. We hope everyone enjoyed the opportunity to connect with a diverse network of ZALORA sellers and both the ZALORA and Meta teams! The MPA is an advanced, API-based solution from Collaborative Ads that utilizes Artificial Intelligence (AI) and machine learning to enhance ad campaigns. By analyzing both onsite and offsite data, MPA ensures better-targeted ads reach high-intent customers, giving brands the visibility they deserve through the brand equity of our marketplace. Sellers can effortlessly manage their ads via our dedicated, self-contained platform, providing a seamless experience within the ZALORA ecosystem. This setup allows us to control and manage all aspects of the ad service, even as the ads appear on Meta, providing a hassle-free solution that maximizes impact. If you are interested to find out more about growing your business with ZALORA Group, reach out to our ZAP team today at <ads@zalora.com> or get in touch here: https://lnkd.in/gi9SQsHP

We are proud to announce that our regional fulfillment center in Malaysia has attained ISO 45001 certification, the global benchmark for Occupational Health and Safety Management Systems (OH&S)! This significant milestone reflects our dedication to fostering a safe and secure work environment for our Zalorians. Achieving ISO 45001 certification underscores our commitment to international best practices in health and safety, demonstrating our ability to provide a reliable and secure operational environment. By partnering with us, you benefit from our rigorous safety standards, enhancing your own business’s reputation and compliance. Our certified commitment ensures that you can trust in our high-quality, dependable services. A special shoutout to the dedicated teams whose efforts made this achievement possible. Their commitment to safety and continuous improvement drives our success and ensures a healthier workplace for all. Join us in celebrating this milestone and see how ZALORA Group’s top-notch safety standards can support your business objectives. Contact us today to explore how ZALORA’s exceptional standards can contribute to your business success: https://lnkd.in/gi9SQsHP #ecommerce #isocertification #bestpractices

We are thrilled to announce that ZALORA Philippines has been honored with the Gold Award for Marketing Team of the Year at the 2024 Marketing Excellence Awards, presented by MARKETING-INTERACTIVE! This prestigious accolade celebrates our team's creativity, strategic acumen, and relentless passion for pushing marketing boundaries. We are also incredibly proud to have received the Excellence in Urban Guerilla Marketing award for our 11.11 Fashion Disrupts Campaign—a bold, innovative 3D billboard and omnichannel campaign featuring brand ambassador, Heart Evangelista that made a show-stopping appearance, literally halting traffic, and capturing the attention of millions. This bold approach redefined the shopping experience during the biggest e-tail event of the year. These awards acknowledge and celebrate our excellence in crafting innovative and impactful marketing strategies that drive results, not just as an in-house marketing powerhouse, but also as a service provider that empowers brands to leverage our comprehensive expertise. More than just an online destination, ZALORA Group offers brands the opportunity to leverage our comprehensive in-house marketing expertise as a service, and connect with millions of consumers across South East Asia. With creative and innovative solutions that push boundaries through visionary campaigns, our expertise in crafting dynamic, multi-faceted marketing initiatives ensures your brand stands out. Besides, we offer customized marketing solutions designed to meet your specific needs and objectives. Our high-touch approach ensures that our strategies resonate deeply with your target audience and deliver measurable success while maximizing resource efficiency. Explore how ZALORA’s exceptional marketing services can transform your brand and drive unparalleled success. Contact us today to discover how we can help you achieve your marketing goals: https://lnkd.in/gi9SQsHP #ecommerce #retail #marketing #partnership #serviceprovider

Today, we are bringing together our brand partners at the Meta office in Kuala Lumpur, Malaysia for the ZALORA Seller Conference 2024, where we will be sharing our latest insights to the ecommerce industry and more. Join us online as we deep dive into how brands can grow and reach a wider audience with ZALORA Group through marketing!

At ZALORA Group, we believe in showcasing the incredible individuals whose commitment and expertise fuel our success. Through our "Beyond the Platform" series, which features video interviews and written profiles, we bring you closer to the passionate "Minds Behind ZALORA's B2B Services."! This week, meet Xue En Ong who has been with ZALORA for nearly three years since beginning her journey as an intern in 2021. Now a Senior Executive with the Key Account Management team under the ZALORA Platform Services, Xue En handles a broad range of day-to-day responsibilities including business development, onboarding new partners, and overseeing project management, while remaining dedicated to delivering exceptional support to brand partners, allowing them to concentrate on driving revenue without operational distractions. Despite the fast-paced, challenging environment, she thrives on the dynamic, problem-solving nature of her role, ensuring smooth business operations every step of the way. For deeper insights into what drives Xue En's passion and pride in her work, explore her full written interview through this series of featured images. If you are eager to collaborate with passionate professionals like Xue En and leverage ZALORA Platform Services to elevate your e-commerce business, reach out to our team at <ecommerce-services@zalora.com> or visit our website: https://lnkd.in/gi9SQsHP #ecommerce #ZALORABeyondthePlatform #behindthescenes #BTS #B2B #zaloraplatformservices

Southeast Asia is a diverse and rapidly evolving market, and with over a decade of successful operations in the region, ZALORA Group stands out as an ideal partner to help brands maximize their presence and opportunities. Our comprehensive E-Store Management program provides a sophisticated, end-to-end e-commerce solution that operates on third-party marketplaces and platforms, customizable to meet different business requirements. This program enables brand partners to scale their digital multichannel operations with minimal complexity, enhancing online visibility and streamlining store management. It includes advanced services such as livestreaming and short video creation, ensuring a dynamic and engaging online presence. ZALORA offers bespoke modular e-commerce solutions that can be tailored to fit your specific requirements. Our omnichannel strategy extends your digital reach across Southeast Asia, optimizing customer interactions across multiple platforms and markets. If you are looking to establish or expand your digital retail presence in Southeast Asia, connect with our team to discover how ZALORA can drive your success in the digital landscape. With our market expertise, technology, and robust partnership network, we are equipped to help you achieve your business goals. Reach out to our team here: ecommerce-services@zalora.com To find out more about our e-commerce expertise and solutions, visit our website here: https://lnkd.in/g9Ez2jwx #ecommerce #retail #multichannel #marketplace #partnership #solutions

At ZALORA Group, we are dedicated to being a #ForceForGood, committed to fostering a sustainable future and making a positive impact on both people and the planet. Our commitment goes beyond products; in our mission to reduce environmental impact across Southeast Asia, ZALORA integrates eco-friendly practices into its core operations and has led several sustainability-driven innovations. We've introduced electric motorcycle and same-day bicycle deliveries in Kuala Lumpur and Indonesia, and in Singapore, our hybrid vehicles account for ten percent of all deliveries. These initiatives reflect our ongoing commitment to eco-friendly practices and positive change. Interested to partner with ZALORA to lead the way towards a more sustainable e-commerce landscape? Reach out to us here: https://lnkd.in/gi9SQsHP

Did you know that ZALORA Group is on TikTok Shop? First launched in the Indonesia and Malaysia markets, we've most recently also introduced a multibrand ZALORA TikTok shop in Singapore earlier this year that showcases a curated selection of international brands, including Under Armour, Puma, 2XU, Trendyol, and Cotton On. With over 1.3 million combined followers across the three different markets and garnering over 7.8 million Likes on our product listings so far, our ZALORA TikTok Shops demonstrate impressive popularity and engagement. This success underscores the effectiveness of our TikTok strategy and highlights the growing significance of social commerce in the digital age. As part of our customizable end-to-end multichannel solution that can be tailored to each brand's business requirements, ZALORA offers the E-Store Management and Production service designed to enhance online visibility and streamline store operations. This program provides a seamless, all-in-one solution for managing online stores and products on behalf of brand partners, thus supporting effortless business growth. With this service, brand partners can capitalize on the emerging “shoppertainment” trend by leveraging the broad reach of our ZALORA multi-brand shop or by increasing their visibility to the TikTok community with a dedicated monobrand shop supported by our expert team. Additionally, our comprehensive services include content production, such as livestreaming and short video creation, for brands not just on TikTok but other third-party marketplace platforms as well. If you are looking to establish or expand your digital retail presence in Southeast Asia, connect with our team today to learn more about how ZALORA can help you thrive in the digital realm. We have the market expertise, technology experts, and partnership network to help you achieve your business goals. Reach out to the team if you want to know more: https://lnkd.in/gi9SQsHP