Did you know that 𝐟𝐚𝐬𝐭𝐞𝐫 𝐟𝐢𝐫𝐬𝐭 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭𝐥𝐲 𝐛𝐨𝐨𝐬𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧? Why Fast Response Times Matter? Here’s why it matters 👇 ➡️ 90% of US customers find immediate responses "important" or "very important" ➡️ 60% of people expect support within 10 minutes ➡️ Gorgias' automation and SLA features help you achieve these fast response times, ensuring your customers are always satisfied and more likely to return. #CustomerSatisfaction #FastSupport #Ecommerce #CX
CUSTO.TECH
Servicios y consultoría de TI
Barcelona, Catalonia 1061 seguidores
The Customer Service HUB 📲Analytic & Digital Contact Center 📚Customer Experience Academy 💌Omnichannel Zendesk Support
Sobre nosotros
Custo.tech combines the best of Customer Service and Technology, our goal is to provide your agents with automation and knowledge that optimize the customer journey within your brand. We are not a traditional callcenter, we are not an easy outsourcing company; We are concerned about the Omnichannel experience, the real "Customer First", the pay-per-use, the flexible services, Social Networks, extended hours, Reporting or analytics and above all that we always want someone to be on the other side. After 5 years helping leading digital brands, we consolidate with custo.tech the four specialties of our sector to continue accompanying your needs and those of your clients: - DIGAMELÓN: BPO and service outsourcing, the digitized contact center, redesigned in a flexible and specialized way. - HELPING: Focused on our flagship platform, Zendesk, increasing satisfaction from all possible, integrated and optimized contact channels. - SCHOOL: Education and consulting center, created to transmit the knowledge acquired over the years and train your agents in our Customer Success Academy. - TECNOLOGÍA FAMILIAR: All the necessary platforms to make your ecommerce shine and integrate new systems.
- Sitio web
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http://custo.tech
Enlace externo para CUSTO.TECH
- Sector
- Servicios y consultoría de TI
- Tamaño de la empresa
- De 51 a 200 empleados
- Sede
- Barcelona, Catalonia
- Tipo
- Asociación
- Fundación
- 2016
- Especialidades
- customer service, logistics, customer experience, zendesk, gorgias, e-commerce, ringover, logistics, consultancy, omnichannel, social network, shopify, magento, customer success, customer retention, e-commerce solutions, Instagram, startup, WhatsApp, Facebook, email, AI, PrestaShop y gorgias
Ubicaciones
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Principal
Plaza de Pau Vila
Bajos
Barcelona, Catalonia 08003, ES
Empleados en CUSTO.TECH
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Raúl Rodríguez
"Enhancing eCommerce CX to Boost Customer Loyalty" | Digital Support & experience partner.
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Abigail Rodenas
Coach de Imagen personal / Customer service / Customer experience
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Simon Pedranzini Gonzalez
IT Support Specialist & Account Manager | Jr Full Stack Developer 💻
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Carlos Pérez Valerio
Becario en DIGAMELÓN
Actualizaciones
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𝐇𝐢𝐠𝐡 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 (𝐂𝐒𝐀𝐓) 𝐬𝐜𝐨𝐫𝐞𝐬 𝐝𝐨𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐦𝐚𝐤𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐡𝐚𝐩𝐩𝐲—they significantly 𝗶𝗺𝗽𝗮𝗰𝘁 𝘆𝗼𝘂𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 ➡️ Repeat customers spend 300% more than new ones ➡️ Acquiring new customers is 5x more expensive than retaining existing ones ➡️ Repeat customers have a 67% higher chance of purchasing again ➡️ Gorgias’ automation tools help you improve CSAT by ensuring quick, efficient, and consistent customer support. Let’s make your customer support a revenue-generating machine! #CustomerExperience #RevenueGrowth #Ecommerce #Gorgias #CSAT
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🚀 𝐆𝐨𝐫𝐠𝐢𝐚𝐬 𝐧𝐨𝐰 𝐨𝐟𝐟𝐞𝐫𝐬 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐋𝐞𝐯𝐞𝐥 𝐀𝐠𝐫𝐞𝐞𝐦𝐞𝐧𝐭𝐬 (SLAs) to ensure your customer support meets predefined standards consistently. SLAs are crucial for: ➡️ Timely and consistent support ➡️ Managing customer expectations ➡️ Reassuring service reliability ➡️ Keeping support teams accountable ➡️ Larger brands have been asking for this, and Gorgias has delivered. Set the benchmark for exceptional customer support with SLAs. #CX #CustomerSupport #SLAs #Ecommerce
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Gorgias AI Agent - Revolutionizing Customer Support 🗣️ Exciting news for all ecommerce brands! 💥 Gorgias has launched its 𝐠𝐚𝐦𝐞-𝐜𝐡𝐚𝐧𝐠𝐢𝐧𝐠 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭. This fully autonomous AI teammate uses your brand’s knowledge base, data, and integrations to instantly answer tickets, perform actions in other apps, and match your brand's tone of voice. 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐲 𝐭𝐡𝐢𝐬 𝐢𝐬 𝐚 𝐛𝐢𝐠 𝐝𝐞𝐚𝐥: ➡️ Automate up to 20% of emails within 2 weeks (like Baby Gold did!) ➡️ Handle 26% of tickets with 99.4% faster resolution times (Psychobunny’s success) ➡️ Enhance customer satisfaction with a CSAT of 4.67, higher than the team average ➡️ Prepare for BFCM 2025 with a trained AI agent ready to tackle FAQs and repetitive tasks, allowing your team to focus on high-value conversations. #Ecommerce #CustomerSupport #GorgiasAI #Automation
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¡Estamos reconocidos como uno de los 𝗔𝗴𝗲𝗻𝗰𝘆 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 por @Gorgias! 🎉 El tándem junto a Gorgias ha sido 𝗰𝗹𝗮𝘃𝗲 𝗽𝗮𝗿𝗮 𝗮𝘆𝘂𝗱𝗮𝗿 𝗮 𝗹𝗼𝘀 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗮 𝗺𝗲𝗷𝗼𝗿𝗮𝗿 𝘀𝘂 𝗖𝗫 de manera sustancial. Brutal el trabajo junto a todo el equipo de Gorgias y @Yohan, ¡vamos a por más! 🚀 Seguiremos empujando para crear más historias de éxito de nuestros clientes de la mano de Gorgias. 🔥 🚀
Our partners go above and beyond to drive success with the brands we serve. They amplify our efforts 💪, work seamlessly with our team 🤝, and ensure that Gorgias is the #1 CX platform 🏆 in ecommerce. Plus, they’re always on hand to deliver innovative solutions. Which is why we’re thrilled to honor both Agency and Technology Partners this year! These awards celebrate dedication, collaboration, and a shared vision that helps Gorgias brands thrive, optimize operations, and expand market presence. Thank you to our incredible partners in North America, EMEA, and APAC for your unwavering support and commitment to success. Here’s to continued collaboration and excellence! Agency Partners of the Year: TalentPop, custo.tech, Vervaunt, Domaine, Convert Digital Technology Partners of the Year: Loop, Klaviyo, Relo
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No dejes que Zendesk arruine tu 𝗽𝗲𝗮𝗸 𝘀𝗲𝗮𝘀𝗼𝗻 👎 La temporada alta es el momento en el que no puedes fallar ✅ Tampoco te pueden fallar ❌ La Atención al Cliente excelente es 𝐨𝐛𝐥𝐢𝐠𝐚𝐭𝐨𝐫𝐢𝐚, no quieres dar un servicio mediocre. Con 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, puedes automatizar hasta un 60% de tus tickets ahorrando hasta casi el 70% vs Zendesk. Te cuento un poco más 🔽 eCommerce con 42 agentes pagaba $150 por agente al mes por Zendesk, lo que sumaba un 𝐭𝐨𝐭𝐚𝐥 𝐝𝐞 $75,600 𝐚𝐥 𝐚ñ𝐨 ($6,300 al mes). Con Gorgias, pagan $24,000 al año (o $2,400 al mes), es decir, el 68% del costo de Zendesk 🤯 Cambia a Gorgias ahora y asegúrate de que tu negocio esté listo para aprovechar la 𝐩𝐞𝐚𝐤 𝐬𝐞𝐚𝐬𝐨𝐧. #Shopify #GorgiasPartner #EcommerceSuccess
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Ya está disponible lo último de Gorgias ✨𝗔𝗜 𝗔𝗴𝗲𝗻𝘁✨ Rápidamente se convertirá en una extensión invaluable de tu equipo de CX. ¿𝗘𝗹 𝗼𝗯𝗷𝗲𝘁𝗶𝘃𝗼? Aliviar los puntos de dolor que enfrentan las marcas de eCommerce diariamente y liberar tiempo para que los equipos de CX tengan un mayor impacto. 𝗥𝗲𝘀𝘂𝗺𝗲𝗻 𝗿𝗮𝗽𝗶𝗱𝗼 👉 Con AI Agent en tu equipo, puedes: ⚡ 𝗥𝗲𝘀𝗼𝗹𝘃𝗲𝗿 hasta el 60% del volumen de soporte con IA rentable 🤩 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝗲𝗿 a los clientes con respuestas instantáneas y personalizadas, 24/7 📈 𝗘𝗻𝗳𝗼𝗰𝗮𝗿 el tiempo de tu equipo en conversaciones complejas, VIP y de alto valor 𝗕𝗲𝗻𝗲𝗳𝗶𝗰𝗶𝗼𝘀 𝗮𝗱𝗶𝗰𝗶𝗼𝗻𝗮𝗹𝗲𝘀 𝗱𝗲 𝗰𝗼𝗹𝗮𝗯𝗼𝗿𝗮𝗿 𝗰𝗼𝗻 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝘇𝗮𝗰𝗶𝗼𝗻 𝗮𝘃𝗮𝗻𝘇𝗮𝗱𝗮 Gorgias permite a las marcas de ecommerce automatizar hasta el 60% de su soporte, enfocando al equipo en interacciones que realmente hacen crecer la marca. 𝗥𝗲𝘀𝗽𝘂𝗲𝘀𝘁𝗮𝘀 𝗶𝗻𝘀𝘁𝗮𝗻𝘁𝗮𝗻𝗲𝗮𝘀 El AI Agent maneja consultas comunes y proporciona respuestas rápidas y precisas, mejorando la satisfacción del cliente. 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝗰𝗶𝗼𝗻 𝗳𝗮𝗰𝗶𝗹 Configuración sencilla en menos de una hora, conectando el AI Agent con tus datos, políticas y voz de marca. 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 𝘁𝗼𝘁𝗮𝗹 Revisión de interacciones y entrenamiento del AI para mejorar su precisión, garantizando que siempre esté alineado con tus expectativas y estándares. ¡Junto a Gorgias llevamos tu eCommerce al siguiente nivel! 🚀
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𝐙𝐞𝐧𝐝𝐞𝐬𝐤 𝐯𝐬. 𝐆𝐨𝐫𝐠𝐢𝐚𝐬: ¿Quién gana en productividad? 🤔 Zendesk tomó el mercado 𝐡𝐚𝐜𝐞 𝐮𝐧𝐨𝐬 𝐚ñ𝐨𝐬, pero ¿sigue siendo buena opción? 👉 Creada en 2007 ya ha pasado por su momento de gloria. ❌ Costes desorbitados y una gran complejidad para tener todo configurado y LIVE. Gorgias, creado en 2015 y viene pisando fuerte. ✅ 𝐒𝐢𝐧 𝐭𝐚𝐫𝐢𝐟𝐚𝐬 𝐨𝐜𝐮𝐥𝐭𝐚𝐬, gestión de tickets automatizada y eficaz además de un ahorro en costes de hasta casi 70%. 🔹 No más tarifas por canales adicionales 🔹 En funcionamiento en menos de 7 días 🔹 Mejora la productividad de tu equipo en más del 30% Cada vez más eCommerce relevantes confían en Gorgias. Steve Madden es un gran ejemplo. #CX #CustomerService #Ecommerce
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Ahora si, ecommerce support headless de verdad y optimizador como ninguno.
Say hello to your newest team member 🤖👋 Today we’re P-U-M-P-E-D to launch the impressively empathetic, wildly helpful, and highly efficient ✨AI Agent✨ that will quickly become an invaluable extension of your CX team. Our aim in building this tool was simple — alleviate the pain points that ecommerce brands face everyday, free up time for CX teams to deliver greater impact, and create the very best AI Agent. Looking for the TL;DR? With AI Agent on your team, you can: ⚡ Resolve up to 60% of support volume with cost-effective AI 🤩 Delight customers with instant and personalized answers, 24/7 📈 Focus your team’s time on complex, VIP, and high-value conversations Learn more here: https://lnkd.in/dkgVghas Reach out with questions anytime, And get ready to revolutionize your CX with Gorgias 💪.
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You can determine your CSAT score using customer satisfaction surveys and rate their satisfaction with your company. At custo.tech we help you take your CSAT to the next level so you can demonstrate how satisfied customers are with your brand and your customer service. #CustomerExperience #Brand #Agents #customersuccess #ecommercetips #technology #ecommercestore #business #CustomerSupport #retail #Helpcenter #BusinessGrowth #Communication #Business #cx #AI #automate #Convert
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