Shipup

With our Chrome Extension, L’OCCITANE Group’s customer care team now has access to all tracking data related to their customers, directly on their CRM interface. We’re thrilled that our Chrome extension has enabled the iconic cosmetics e-tailer to: ⏰  Increase efficiency in finding answers for their customers. 🔁 Stop context switching: from any CRM, spanning Zendesk to Salesforce, Shipup instantly displays all tracking data related to a specific customer. Huge shout out to Roddy Ferrer, Customer Care Supervisor, for being such an engaged client, not to mention a real pleasure to collaborate with.

What makes the perfect post-purchase email? 📧 Say your package, a premium beauty product, is delayed. You may send a proactive email, with a calming tone, reassuring your customer about its status. But really, it will depend on: 💌 The type of email you want to send 💼 The industry you’re in 🗣️ The tone you’d like to use. Luckily for you, our branded emails sent after purchase are 𝐟𝐮𝐥𝐥𝐲 𝐜𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐚𝐛𝐥𝐞, from the wording to your font and brand colours, with a nifty 𝐝𝐫𝐚𝐠-𝐚𝐧𝐝-𝐝𝐫𝐨𝐩 feature to make the whole thing run smoothly. Try out our (free) post-purchase email generator  👉 https://lnkd.in/epY-NpMr

Qu'ajouteriez-vous à votre page de suivi de colis ?📍 Ekinsport va bien au-delà de la simple mise à jour des commandes. Ils utilisent notre page de suivi personnalisée pour mettre en avant leurs offres saisonnières ce qui incitent leurs clients à retourner sur leur site web. C'est une démarche lucrative : avec une moyenne de 3,5 visites par commande sur la page de suivi, celle-ci représente une vaste opportunité d'augmenter les revenus par le biais du réachat. Avec les promos Black Friday dès mi-octobre, de nombreux e-commerces utilisent ces pages à fort engagement pour booster leur chiffre d'affaires durant la Peak Season. P.S. Vous pouvez même héberger votre page de suivi sur votre site web et choisir parmi une variété de formats promotionnels, que ce soit des bannières ou vidéos. Pour en savoir plus 👉 https://lnkd.in/eePWN9cN

Here are 𝟓 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐮𝐩𝐝𝐚𝐭𝐞𝐬 you need to know from the past week ⬇️ 💸 eBay UK has eliminated selling fees for private sellers, in an attempt to rival fast-growing competitors such as Depop and Vinted. Exceptions include cars, motorcycles and other vehicles. 🔎 Google has rolled out a new Google Lens feature that allows users see detailed product information when using search. Shoppers are now be able to see key product details instantly, such as price, reviews, and availability. 🛒 Etsy has announced it will feature several sellers at a holiday pop-up event in New York City at the end of October. The Etsy Holiday Pop-Up is an “immersive IRL shopping experience coming to NYC’s vibrant West Village”, marking a strategic move towards experiential retail. 🤑 Amazon Prime Big Deal Days made its return on October 8-9, offering Prime Members exclusive access to millions of early holiday deals from the likes of Disney, Lego and Samsung. 📈 Global e-commerce transactions are forecasted to skyrocket to US$11.4 trillion by 2029, a 63% increase from an estimated $7 trillion in 2024, according to a report released Tuesday by Juniper Research. That's it for this week on #eCommerceUnpacked. Follow us to stay up-to-date on the latest eCommerce updates delivered straight to your feed.

Laissez-vous vos clients venir vers vous en cas de problèmes avec leurs colis ? ba&sh souligne qu’ils ont eu des « super feedbacks » de leurs clients suite à l’implémentation de nos notifications proactives, qui les préviennent en cas de retard ou si le colis attend en point de retrait, par exemple. Pour Houzmah Golaup, Responsable adjointe relations client, nos emails proactifs sont essentiels pour : 📩 Informer le client en cas de problèmes de livraison ou retours. Cela permet de booster la satisfaction client et réachat. 📞 Réduire le taux de contact (le fameux WISMO), permet d'optimiser le temps et l’énergie de l’équipe support client Nous sommes convaincus qu’en 2024, la proactivité n’est pas uniquement un plus, mais une véritable exigence de la part de vos clients. Qu’en pensez-vous ?

👨Your customer is a human, not just another ticket. Matthieu Maloux, CEO & former CRO at easiware, has a strong conviction. It is paramount that customer support agents be equipped to respond to queries in a context-specific manner. Why? Ensuring a consistent experience across all channels- email, social media, phone, messenger pigeon etc- is key to forging lifelong relationships with customers and increasing repurchase. This is particularly true for the post-purchase phase: if an e-tailer fails personalize the customer experience after purchase, the customer “won’t give them a second chance” (Matthieu’s words!) And the data checks out: our recent study found that 𝟕𝟐% 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐨𝐧’𝐭 𝐬𝐡𝐨𝐩 𝐚𝐠𝐚𝐢𝐧 𝐚𝐟𝐭𝐞𝐫 𝐚 𝐛𝐚𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Discover the full 𝐒𝐡𝐢𝐩𝐮𝐩 𝐓𝐚𝐥𝐤𝐬 podcast episode 👉 https://lnkd.in/eB27pqBU

Happy Shipup anniversary Angélique Wan and Léa BROCHARD We couldn’t be where we are today without Angie, Senior Talent Acquisition Manager Business, who for 4 years now has been building the team from the ground up. 🚀 Onboard Shipup since 2020, Angélique Wan was motivated by the opportunity to evolve in a small team where she could have a real impact. With a 50+ strong team of Shipuppers today, compared to just 15 when Angie joined, it’s safe to say that she has certainly succeeded in her mission! 👶 Having recently welcomed her first child, Angie currently splits her workdays between our office in Paris 9 and her home (we allow both!) to make the most of her little one. Léa BROCHARD swiftly climbed the ranks from Product Director to CPTO (Chief Product and Technology Officer) at Shipup, just 9 months after joining in 2022. At the intersection between design, business, and tech, Léa is passionate about shaping products in a sector as new and innovative as post-purchase - watch this space 👀

Today, we celebrate our 8-year anniversary 🎂 2016. The year Facebook marketplace launched, Shopify's revenue grew 90% year-over-year and Brexit changed online trade across the Channel forever. It was a huge year for eCommerce, and even more so for post-purchase. Because in a wee Parisian apartment, three graduates who’d met on exchange in New York— Térence Delahaye, Quentin Maurice and Romain Ogiela— set out on a mission to transform the post-purchase experience for online retailers. Proactive order updates. Fully branded tracking pages. Revenue-retaining returns. The dream quickly turned into a reality and by 2017, Shipup was incubated by Veepee and Zendesk at STATION F, the world’s largest startup campus. We gained our very first customers including Camif, Withings, émoi émoi, 1001hobbies and Cheerz.com. Shout out to Laurent Partouche and Clément Thibault and for supporting us from the very beginning 💙 In 2018, we secured a €1.2 million seed round, putting us on the track for growth. Then came the year that changed everything for us: a 6 million € series A round with Elaia and Bpifrance in 2020. We more than doubled our team during that period, hiring 30 new Shipuppers. In 2022, Shipup was acquired by Global Blue. And that, dear LinkedIn readers, brings us to 2023. Just last year, when Agop Ashjian had the pleasure of taking command of the Ship. Coming from the Shipup employee that’s writing this: it’s truly a pleasure to work with such incredible people everyday, building such an exciting product. I hope my colleagues feel the same. We are absolutely thrilled to see what this next year of Shipup will bring. We’ve already got some big announcements up our sleeves — more on that shortly. For now, cheers to eight years 🎉

Google has recently tested a full-width rich card section at the top of search results for eCommerce queries, as pointed out by Brodie Clark. It’s a stark reminder that online retailers must be constantly alert when it comes to customer acquisition trends. Some online brands that have mastered this art include Universal Works and Charlotte Tilbury Beauty. But for an online retailer to truly stand out, they must look beyond acquisition and focus on retention, offering a memorable experience after purchase. 𝐀𝐜𝐪𝐮𝐢𝐫𝐢𝐧𝐠 𝐚 𝐧𝐞𝐰 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐚𝐧 𝐜𝐨𝐬𝐭 𝟓𝐗 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐫𝐞𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧 𝐞𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐨𝐧𝐞. Post-purchase is key to becoming your shoppers’ favourite brand. From personalized tracking pages to proactive order notifications, it pays to invest in the post-purchase experience, boosting repurchase, AOV and ultimately ROI. Drop your favourite online retailer in the comments ⬇️ What sets them apart?

✨ Smashing Time with You at eCommerce Expo London! 🌈✨ We’re thrilled to have had such a fantastic time at the eCommerce Expo London, It was great meeting everyone and exploring how we can help elevate your post-purchase experience. We’re glad it didn’t rain cats and dogs, just brilliant insights and exciting conversations! 🐾 A big thank you to everyone who connected with our experts: Kelly Murphy, Antoine Laguilliez, Brianna Horn, and Caroline Gaubert-Amy. We were so glad to see our lovely partners Nosto, ZigZag Global, Shopify and Gorgias. It was such a pleasure discussing how we’ve empowered top brands to boost repurchase rates and build strong brand loyalty. 🫶 For those who couldn’t make it, don’t worry! 𝐒𝐭𝐚𝐲 𝐭𝐮𝐧𝐞𝐝 for updates on how we’re continuing to transform the post-purchase experience. Cheers to a successful event, and we look forward to continuing the conversation! 🥂 #EcommerceExpo #Shipup #PostPurchaseExperts #CustomerLoyalty #Innovation #ZigZag #Gorgias #Nosto #shopify