Shipup

Repeat after me: 𝗼𝗻𝗹𝗶𝗻𝗲 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗶𝘀 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹. 💍 From customized jewelry for your partner ⚕️ To a blood pressure monitor 🏡 Or even furniture for your new home. Placing an online order is a financial but also emotional investment. As such, online retailers must provide 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗼𝗿𝗱𝗲𝗿 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 about their package. A delay? Package waiting pick-up point? No tracking update? 𝗬𝗼𝘂 (yes, you!) need to be the one informing your customer, rather than forcing them to reach out to you. Throughout delivery, but also returns with item exchanges. Or else risk losing their business. eCommerce Peak Season is already upon us with 9 days until the Back to School rush. Are you prepared? 🤔

𝗢𝗻𝗹𝗶𝗻𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗶𝘀𝗻’𝘁 𝗮𝗯𝗼𝘂𝘁 𝗯𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝗿𝗲𝗰𝗼𝗿𝗱𝘀. 🏊 From Léon Marchand’s blazing 200m butterfly swim (1 min 51.21 sec) 🏃 To Faith Kipyegon’s sensational 1500m run (3 min 51.29 sec) The past few weeks at Paris’s Olympics have shown athletes at the top of their game. But e-commerce is a relentless 24/7, 365-day-a-year operation: Online retailers shoot themselves in the foot by claiming to have the fastest delivery. .... only for packages to inevitably arrive late during the Peak Season frenzy. Our advice? Focus on providing customers with 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗮𝘁𝗲𝘀. ⏱️ From the moment they click purchase, to when they receive the package. Provide shoppers with a realistic delivery date, stick to it. And customers will reward you with their loyalty — 🐶 Snoop Dogg included. Find out more 👉 https://lnkd.in/e4vgpTNn

🔄 Online returns: they may be the last step of the customer journey, but they’re the first thing on your customers’ minds when they click purchase. From PrettyLittleThing.com to John Lewis & Partners, e-tailers have recently made headlines due to their returns policy. Ask yourself: ⚖️ Do you offer customers choice, such as exchanges or store credit? ✨ Is your returns process seamless, incorporating elements such as a downloadable return label? 📣 Are you providing real-time, branded communication all throughout the returns process? eCommerce Peak Season is only 𝟯𝟬 𝗱𝗮𝘆𝘀 𝗮𝘄𝗮𝘆. Step up your post-purchase game today with Shipup Returns Management.

🛍️ Social commerce is transforming how customers discover and purchase from online brands. From Instagram's digital storefronts to Pinterest's shoppable Pins, social media and online shopping are converging like never before. Which platform will see the biggest growth in this rising form of eCommerce? 🤔

As an online business, you can't always win gold 🥇 Delays will occur. Items may even be damaged. But what will set you apart from competitors. What makes you a winner in your own right. Is how you 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙚 with your customers, despite these external factors. Especially after purchase. Agree? P.S. 👏 Bravo to Léon Marchand and Team France on their triumphant wins 🇫🇷

Our data featured in Retail Times reveals that 𝗨𝗞 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘀𝗼𝗮𝗿 𝟮𝗫 𝗱𝘂𝗿𝗶𝗻𝗴 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗲𝗮𝗸 𝗦𝗲𝗮𝘀𝗼𝗻 📈 And in the age of social media, the impact of a poor customer experience can wreak havoc on your e-commerce’s bottom line during the busy November - January period. Online retailers: take advantage of the August slump and regain control over your post-purchase experience before it’s too late. 💌 Reassure your customers with proactive emails sent automatically problems arise – and they will! 📝 Send feedback surveys automatically upon delivery to resolve issues in private; not on Twitter. ⏱️ Provide accurate delivery estimated dates directly on your product page, which customers can follow on your fully branded tracking page. Find out more 👉  https://lnkd.in/eBXUSAJe

We couldn’t be more proud of what Thomas S. has accomplished over the past 4 years at Shipup 🎉 Having joined us after his Master’s as a Finance intern, he quickly grew in his position to become Junior Finance Manager, followed by Financial Manager. Last month, Thomas was promoted to Revenue Operations Specialist, and is invaluable in ensuring the smooth day-to-day running of our fast-growing business. Not to mention that he’s a world-class cocktail connoisseur. Here’s to you, Thomas 🥂 P.S. Swipe right to see baby Thomas in his natural habitat 👶

🌟 𝗥𝗲𝘃𝗶𝘃𝗲𝘇 𝗹𝗲 𝗺𝗲𝗶𝗹𝗹𝗲𝘂𝗿 𝗱𝘂 𝗰𝗼𝗻𝘁𝗲𝗻𝘂 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 ! 🌟 Vous avez manqué notre webinar exclusif « 𝗖𝗮𝗵𝗶𝗲𝗿 𝗱𝗲 𝘃𝗮𝗰𝗮𝗻𝗰𝗲𝘀 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 : 𝗗𝗶𝗳𝗳é𝗿𝗲𝗻𝗰𝗶𝗲𝗿 𝘀𝗼𝗻 𝗲𝘅𝗽é𝗿𝗶𝗲𝗻𝗰𝗲 𝗰𝗹𝗶𝗲𝗻𝘁 » ? Pas de panique, le replay est disponible dès maintenant ! 🎥✨ Rejoignez-nous pour un moment d'apprentissage et de partage où nos experts Jeoffrey Jouannet de Kared | Customer Success 3.0, Ombeline FAURE de Chantelle, et Celine Hervouet de Darjeeling Lingerie vous livrent tous leurs secrets pour optimiser votre stratégie en relation client.  💼💡 🔗 Accédez au replay ici : https://hubs.ly/Q02FcGl70 Plongez dans notre quiz interactif, testez vos connaissances et découvrez des astuces pour faire briller votre expérience client. 📚🏖️ Visionnez le replay à votre rythme et transformez votre approche client ! À bientôt pour de nouvelles découvertes inspirantes ! #eCommerce #CustomerExperience #Replay

How are you integrating Google Artificial Intelligence into your e-commerce experience? ⚡ From Not On The High Street's dynamic pricing to Wacoal Europe's AR try-ons, many leading online retailers have been leveraging Artificial Intelligence to enhance the customer journey before purchase. But what about after? E-tailers from the likes of L’OCCITANE Group are increasingly harnessing 𝗽𝗼𝘀𝘁-𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲 products incorporating Google Vertex AI, such as our very own 𝗦𝗺𝗮𝗿𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗘𝘀𝘁𝗶𝗺𝗮𝘁𝗲 (𝗦𝗗𝗘), to gain accurate delivery estimates. The benefit? 😊 Increased customer satisfaction 📈 Boosted conversion rate Discover our latest article to find out more Google Vertex AI, and how it's harnessed by SDE with the brains behind our product Emmanuel Breard & Deniz Egemen Coşkun 👉 https://lnkd.in/eGMD2xHa #GoogleAI #postpurchase

Comment la Camif a-t’elle gagnée 20 points de NPS en 5 ans ? 🌟 Emery Jacquillat, président de l’entreprise en ligne spécialisée dans l'aménagement local et durable de la maison et invité sur notre podcast 𝗦𝗵𝗶𝗽𝘂𝗽 𝗧𝗮𝗹𝗸𝘀, nous dévoile « la partie clé » sur laquelle ils ont investi pour atteindre 𝟲𝟲% 𝗱𝗲 𝗡𝗣𝗦 𝗽𝗼𝘀𝗶𝘁𝗶𝗳 : l’expérience post-achat. C’est le meilleur NPS de son secteur aujourd’hui. Comment la Camif a-t-elle misée sur la solution post-achat de Shipup pour assurer une expérience client exceptionnelle ? 💌 Des 𝗻𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲𝘀, envoyées en temps réel en fonction du statut de la commande, comprenant des détails pratiques, essentiels lorsqu'on commande une armoire de 150 kilos : les dimensions pour préparer son espace, les informations concernant l’assemblage… 📝 Un 𝗳𝗼𝗿𝗺𝘂𝗹𝗮𝗶𝗿𝗲 𝗱𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗲𝗻𝘃𝗼𝘆é 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗾𝘂𝗲𝗺𝗲𝗻𝘁 𝗮𝗽𝗿è𝘀 𝗹𝗮 𝗹𝗶𝘃𝗿𝗮𝗶𝘀𝗼𝗻 afin de continuer à améliorer l’expérience client et suivre l’évolution du NPS depuis un tableau de bord dédié. 📊 Une 𝗮𝗻𝗮𝗹𝘆𝘀𝗲 𝗴𝗿𝗮𝗻𝘂𝗹𝗮𝗶𝗿𝗲 𝗱𝗲 𝗹𝗮 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗱𝗲𝘀 𝘁𝗿𝗮𝗻𝘀𝗽𝗼𝗿𝘁𝗲𝘂𝗿𝘀, pour assurer un service à la hauteur de la qualité de leurs produits. Découvrez l'interview complète 👉 https://lnkd.in/eQwkpJZi