This past year has been an incredible journey, a whirlwind of challenges and triumphs as we built our bank to serve Malaysians. It felt like we were running continuous sprints in a long marathon, navigating the uncharted territories of banking amid new technologies and having fun!
Five key lessons stood out:
1️⃣ Team & Trust: Having diverse #GXBankers on a single shared purpose was a necessary start. #BuildingTheFutureOfBanking required #3Cs -Curiosity, Courage and Cinta. The #Trust that we had each others' back as we empower, challenge and listen was crucial to our success.
2️⃣Staying True to Our North Star: Our guiding principle to put Malaysians first and staying true to our purpose gives us the resilience to overcome obstacles and navigate challenges. This has meant making difficult choices, sometimes forgoing short-term gains for long-term sustainability.
3️⃣Recognised and Rewarded: Winning the trust of >1Mio users, crowned as Best Digital Bank twice amongst 17 industry awards and joining the ranks of incumbent banks as we marched alongside at Merdeka Day and sat on the same table in Association of Banks Malaysia. These recognitions tell us that we made our mark in our first year. More importantly, they are powerful motivators reminding us that we have to continue striving for even greater excellence.
4️⃣Data as Our Compass: We separated the white noise by letting users’ & engagement data drive how we think, decision and build so to truly meet the financial needs of Malaysians.
5️⃣Continuous Learning: A Lifelong Pursuit: The financial landscape is constantly evolving, and we must adapt alongside it; therefore, the journey of continuous learning, re-learning and un-learning was essential to us.
As we move into the next phase of our journey #GX2.0, I am excited and look forward to:
✅Strengthening the team and foster a culture of excellence: Continue investing in our team's growth and development, creating an environment where everyone can thrive and contribute their best;
✅Maintaining our focus on customer love: Remain committed to providing exceptional customer experience and building long-term relationships with our users, and last but definitely not least;
✅Further enhance the financial well-being of Malaysians: Continue innovating and introduce new products and services that empower Malaysians to achieve their financial dreams. Relentless focus on making positive impact through our flagship financial inclusion community program #ImpianGIGih.
I hope that our team will keep challenging ourselves to do better than yesterday and leave a trail for others to follow.
“Do not go where the path may lead,
go instead where there is no path and
leave a trail.” — Ralph Waldo Emerson
#YearOneReflections #BuildingTheFutureOfBanking #GXBank #FinancialInclusion #GX2.0
