South Staffs Water

Over the last two days, members of our customer-facing teams have come together to review our current service to customers and share ideas on what we can do to improve.   As well as being committed to delivering high-quality and reliable water supplies, we are continuously looking at ways we can improve our communication with customers to make them aware of what we’re doing to improve our services and also, the support packages we offer to help make water bills more affordable to those who need support.   During the workshop, we discussed leakage, how we support customers during an incident and our systems to name a few.   Gary Kinsella, Interim Customer Delivery Director commented on the day: “There has been a lot of attention in the media on the service that water companies deliver, and we are aware that we need to work hard to rebuild some trust. By bringing our customer-facing teams together we will continue to place emphasis on the improvements we need to make for our customers.”    Read more about what our customer-facing teams do and what we’re working on: https://lnkd.in/eBAGdZpx   #NationalCustomerServiceWeek #CustomerDelivery #Water #WaterIndustry

We’re delighted to announce that Joanna Smith has joined us as our new Finance Director. With a 25-year career in finance and leadership, Joanna joins us from Halma Plc, a FTSE 100 global group of life-saving technology companies, where she was Chief Financial Officer of the Environmental and Analysis sector. Read more: https://lnkd.in/epsZdR8K #Water #WaterIndustry #Leadership #Appointment 

We want to hear from you 🗣 We will run an online session where you can have your say and ask questions to our Leadership team on Tuesday 15 October from 17.30 to 19.30. We value your feedback on how our company is performing and we want to be open about our performance over the last 18 months.   We'll cover a range of topics, including: 🚰  Water quality  💦  Leakage 🌳  Environmental investments 💷  Providing support for paying water bills   Register for our Your water, your say session here 👉 https://lnkd.in/eiHRv5Yp

We are delighted to share that our Head of Water Quality, Kara Sadler CSci, was voted in as the new National Vice Chair for the IWater Board at the Institute of Water Annual General Meeting, held on Monday 9 September. 🙌 Kara will support Matt Bowers, the current Chair of the Institute of Water and Gabrielle Mandell, CEO. IWater is a family of UK water professionals who seek to better equip their members to do their day jobs, advocate for the sector and improve the environment and lives of their communities. 💧 🏘 Since being appointed to her new role, Kara says: “It is an absolute honour to be the new National Vice Chair for the Institute of Water, having been a member for the past 13 years. I am really excited to work towards supporting IWater’s new strategy with the Area Committees to provide the best needs for our members and sponsors and supporting them to get the most out of their membership. I also want to ensure we are engaging new members across the different role profiles in the industry and provide them with the opportunity to succeed and thrive in their day jobs.”

Join us in standing with Samaritans this #WorldSuicidePreventionDay 💚 Only 45% of people are comfortable talking about suicidal thoughts - it's time we change that. We're here to support our colleagues and customers during difficult periods. By raising awareness, we can give people the chance to express how they feel and get the support they need. Find out more about World Suicide Prevention Day 👉 https://bit.ly/34sfcMK

A fantastic achievement for Steve who began his career through an apprenticeship 👏

Over the last seven weeks, we have been reviewing feedback from Ofwat on our 2025-2030 business plan proposal. As part of our plan, we are set to invest a record £19 million with the overarching aim of securing a sustainable water future for customers, communities and the environment. We are broadly happy with their assessment of our plans however, there are a small number of key points where we have asked for a review following further evidence we have provided. Ofwat is due to give final feedback in December, and we expect to be in dialogue with them until then to support in reaching the best decision for our customers, the environment and our wider stakeholders. #Water #WaterIndustry #Investment #DraftDetermination

Grow your own food whilst saving water 🥕💧 There are estimated to be 330,000 allotments across the UK, many of which are situated in our supply region. One of our technical operators at Seedy Mill Treatment Works, Ray Fletcher, is the chairman of an allotment in South Derbyshire and has spent the last four years supporting a community of plot owners, whilst tending to his own plants, produce and pigs! 🌼🐖 As well as being valuable community assets that provide sustainable growing spaces, allotments can boost health and well-being and promote biodiversity. Not only this, but they can also be spaces for water conservation 🚰 With over 16 years’ experience in the water industry, Ray helps to promote good water-saving practices at the allotment by ensuring all plots have water butts or IBCs (intermediate bulk containers) located within them. He has also installed pipes in parts of the vegetable patches to ensure water goes straight to the roots 🌱 Visit our website to find out more about how you can save water in the garden: https://lnkd.in/d3NW6pMZ #Gardening #WaterSaving #Allotments

Have you ever thought about recycling rice water? 🍚 As part of our Water Efficiency in Faith and Diverse Communities project, funded by Ofwat as part of the Breakthrough Challenge, we are looking at innovative ways to engage people from different cultures in water saving 💧 Following on from Reviving the Sunnah, our water conservation initiative engaging with members of the Muslim community in Cambridge to practice wudu using just one litre of water, we are looking at rice washing – a common cooking practice in South Asian communities 🍙 Many South Asian families wash rice before cooking, often between five to seven times 🚰 To explore this further, we teamed up with Ping Coombes, Malaysian Chef and MasterChef winner, and Coventry-based sustainable gardening charity, Garden Organic, to understand how much water could be saved from rice washing and the benefits recycling this water could bring to the garden 🌻 Watch our video below to hear from the industry experts! #Water #WaterSaving #RiceWashing #SouthAsianCooking

Earlier this month, one of our colleagues, Daniel White, was recognised at the South Staffordshire Plc Group Health and Safety Conference. The annual event sees leaders from businesses across the Group come together to share learnings from the past year, look at opportunities to improve health and safety and celebrate individuals who embody best practices. Danny was recognised with the Best Safety Leader award for being a consistent champion for health and safety in our business whilst asking challenging questions and thinking about how we can make improvements. Congratulations, Danny 👏 #water #waterindustry #healthandsafety #healthandsafetyatwork #stayingsafetogether