To be the first point of contact via the Service Desk or phone for all ICT enquiries.
You will provide customer focused 1 st & 2 nd line support as part of a team aiming to resolve issues at first point of contact or escalate to 3 rd Line.
Skills, knowledge and experience
Experience of working in ICT departments with working knowledge of ITIL
Experience of working in a customer focused role
Experience of PC, and Laptop troubleshooting
Experience of installing and supporting, Win10 & Office365
Windows 11
Experience of Exchange Online
Understanding of Office 365 applications (Teams, OneDrive)
Understanding of TCP/IP, VLAN, VPN, Routing, DHCP, DNS
Understanding of AD configuration and design.
Good time management and prioritisation skills
Working knowledge of Laptop and Desktop hardware
Working knowledge of Networking and VOIP technologies
Excellent verbal and written communication skills
Ability to communicate technical information to non-technical users
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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