Hospitality Daily

"Never ask the same question twice." Today on the podcast, Hilton's head of luxury brands, Dino Michael, stresses the importance of remembering guest preferences to personalize their stay. "If we know you like almond milk, you should never have to ask for almond milk ever again." 🎧 Listen to Dino and I talk on the Hospitality Daily Podcast more about this 👉 Let me know in the comments: How do you capture and use guest preferences to improve their experience? ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

We need to do a better job communicating how amazing it is to build a career in hospitality if we want to attract more people into our industry. The most recent American Hotel & Lodging Association survey showed more than three-quarters of hotels are experiencing a staffing shortage - even though the industry has been increasing pay, benefits, and perks to attract more people to work in hotels. I was talking about all of this recently with Dino Michael, Hilton's Global Category Head of Luxury, who oversees the strategic growth and positioning for its Waldorf Astoria, Conrad, and LXR brands - and decided that rather than us just saying it's an amazing industry to work in, it would be better to show that by sharing Dino's own story, which I found really interesting. 🎧 Listen now on the Hospitality Daily Podcast: https://lnkd.in/gKyV9pXJ I'd love for you to listen to Dino share this - not only because I think you'll find it interesting but I think it will inspire you to stay in this business and build your own career here - but also so you can be a better advocate for hospitality careers to others. To me, it was clear talking with Dino that his family and life experiences early on were very formative in the work he's doing today. You'll hear how he's connected all the experiences over his career - from being a server in Planet Hollywood to leading iconic luxury brands today. He also shares some things he's learned working directly with Hilton CEO Chris Nassetta that I found fascinating—it's a look behind the scenes at how they operate and a glimpse into the organization that was named the best company to work for—not just in hospitality but across industries. There's so much to learn from Dino, so listen to him now on the Hospitality Daily Podcast: https://lnkd.in/gKyV9pXJ ➕ Follow Hospitality Daily for daily inspiration you can act on (including another episode with Dino tomorrow all about using technology to enhance the guest experience)

This week, Dino Michael, Global Category Head of Luxury Brands at Hilton, joins us for back-to-back episodes to discuss the power of building careers in hospitality (he shares some behind-the-scenes insights on what it's like to work with Hilton CEO Chris Nassetta that I can't wait for you to hear) - along with the keys to excellence in guest experience in luxury hospitality (using, but not dependent on, technology). You won't want to miss this: 🎧 Subscribe now to the Hospitality Daily Podcast to listen to our first episode tomorrow ➕ Follow Hospitality Daily here on LinkedIn so you don't miss it

Reg Smith is part of the family that defined the experience I and so many others have had in Northern Michigan through their hotels and restaurants. Today on the Hospitality Daily Podcast, you can hear the conversation we recorded this past week about their family's story with lessons on stewarding legacy while at the same time staying engaged personally in the work. Reg's company oversees hospitality operations that consistently top the charts in guest and employee satisfaction, so listen in for a behind-the-scenes look at what it takes to do this in a way that makes not only your business do well but also your community and the region at large thrive. 🎧 Listen to Reg and me now on the Hospitality Daily Podcast: https://lnkd.in/gUHsBcmB ➕ Follow Hospitality Daily here for more stories like this 📥 Get my daily email with stories like this at HospitalityDaily.com

What does it take to recruit and retain top executive talent? How might those principles work for you as you think about your career in hospitality leadership? Joining us to talk about his story of building a career in hospitality and becoming the practice lead for leisure and hospitality at Venari Partners | Executive Search & Advisory Services is Sean Tribull. Sean is somebody I've gotten to know over the past years. He's referred several very talented people to our community, and today on our podcast, I'm delighted to have him join us to talk about his journey in hospitality, what he learned about leadership, what he sees as effective in recruiting top talent into hospitality companies today, and what it takes to retain talent. There are very practical takeaways here for you as you think about recruiting top executives into your company - and for you on a personal level as you think about building your own career in executive leadership in hospitality. 🎧 Listen to Sean and I talk now on the Hospitality Daily Podcast on Spotify or Apple Podcasts ➕ Follow Hospitality Daily for daily inspiration you can act on

"Show me you know me." This philosophy drives Dorchester Collection's unique "Golden Profile" approach to service, ensuring every guest feels recognized and valued. "We want to be able to cater to each guest's individuality and needs," CEO Helen Smith explained on today's podcast. 🎧 Listen to Dorchester Collection joint CEOs Helen Smith and Eugenio Pirri talk all about guest experience and technology today on the Hospitality Daily Podcast (Spotify or Apple Podcasts) ➕ Follow Hospitality Daily for more stories like this

I can't get something Joseph Gordon-Levitt said out of my head: "People don't want more 'content'." Fill in the blank: People want more ______ Let me know in the comments - would love to know what your take is. What do YOU want more of?

In a world where so many brands feel a bit contrived, Dorchester Collection has done an exceptional job of developing its corporate brand and stewarding the legacies of legendary properties, such as The Dorchester in London, Hôtel Plaza Athénée Paris, Hotel Eden in Rome, and The Beverly Hills Hotel and Hotel Bel-Air in California. Joint CEOs Helen Smith and Eugenio Pirri walk the fine line between celebrating the uniqueness of each property and building a family of these individual property brands - and today, join us to share how they do this. 🎧 Listen to them now on the Hospitality Daily Podcast: https://lnkd.in/g32xvhkS 👉 Get my highlights and recap at HospitalityDaily.com ➕ Follow Hospitality Daily for more stories with Helen and Eugenio this week

Dorchester Collection is comprised of extraordinary, historic hotels, and I'm delighted to be hosting a 4-part mini-series with them this week on Hospitality Daily, starting today with this exclusive profile on Helen Smith and Eugenio Pirri, where they discuss their unique arrangement as joint CEOs. There are lessons here for all of us on what it takes to collaborate and lead well.

True leaders of legendary hospitality!