Open Late Collective

Alongside our 'Done For You' services, we mentor managers and leaders to coach them in building out CX playbooks and brand experiences! We understand this can be a daunting task, but when you work with us at Open Late Collective, you have our full support. As an outcomes-focused agency, Open Late made a significant impact on Taste Salud: ❤️ $15k Saved ❤️ 200 Hours Saved ❤️ 6k Resolved Conversations with Automation ❤️ 50% Decrease in First Response Time Want these kinds of results for your own brand? Inquire to work with us! We love becoming CX besties and helping you BUILD DOPE experiences! #CustomerExperience #CX #Mentorship #OpenLateCollective

JOIN US LIVE: Your Last-Minute But Not-Too-Late Black Friday Checklist with 15+ DTC Leaders The format: Each person gets 5 minutes. All value. No fluff. The lineup: Insane ↓ Our very own Aaron Evett Ridge's Connor MacDonald ILIA Beauty’s Cherene Aubert Portland Leather Goods’ MacCoy Merkley Graza, Estée Lauder (et. al) Grace Clarke True Classic's Bryan Cano Open Late Collective’s Jess Cervellon Caden Lane’s Casey G. Carnivore Snax’s Mark Ritz HexClad Cookware’s Panagiota H. D'on Cosmetics' Summer D'on Bell BlendJet®’s Daniella Reda, MBA Peak21’s Roman Raisuddin Khan Motion (Creative Analytics)’s Evan Lee Yotpo’s Eli Weiss Justuno’s Steph (SJ) Carcamo Gorgias’ Lauren Lovato Recharge’s Nicole Harvey FERMÀT’s Aaron Orendorff 🗓 Nov 4 at 11am PST Spots are limited, so get yours today 🏃🏻♂️💨 👇 https://lnkd.in/g4cDDpyh

🚨 New Podcast Episode Alert! 🚨 We had an incredible chat with Sean Ro, co-founder of Lunar Hard Seltzer, about how he went from being a UX designer to launching an Asian-inspired craft hard seltzer brand that’s now in stores like Whole Foods and Trader Joe’s! We dive into: • The journey from tech to beverages 🚀 • The importance of cultural representation in building Lunar’s brand 🌍 • Breaking into the toughest beverage market in New York 🍻 • Sean’s thoughts on navigating the complex world of alcohol distribution 📈 If you’re curious about building a brand with purpose, you don’t want to miss this one. Tune in now! 🎧 Listen here: https://lnkd.in/eNWxrRjb #Podcast #Entrepreneurship #BrandBuilding #LunarHardSeltzer #CustomerExperience #Marketing

Here’s how to boost your retention with CX 1️⃣ Map your customer journey: Identify touchpoints and figure out pain points and opportunities 2️⃣ Personalize every interaction: Use data for content, recommendations, and support 3️⃣ Implement a seamless omni-channel strategy: Ensure consistency when customers are switching platforms 4️⃣ Proactively address customer needs: Create solutions to problems before they become problems 5️⃣ Leverage customer feedback for continuous improvement: Regularly collect customer feedback, show them you’re listening 6️⃣ Measure success and optimize regularly: Track key metrics and adjust strategy based on the data Ready to improve your CX strategy? Give your girls @openlatecollective a call  #branding #marketing #customerexperience

SheInnovates is 3 weeks out and our sponsor list is stacked! Our second summit in less than a year & it could not be possible without the support from our amazing partners! But actually… how hard can it be?? Boys do it. empowHER Midcoast Dillon Duchesne Jess Cervellon So much love to: Google, Yotpo, Motion (Creative Analytics), Truly Free Market, Shopify, CQL, Horatio, Aspire, Zendesk, Recharge, AfterSell by Rokt, Gorgias, Sticky Digital, FERMÀT, Sharma Brands, Open Late Collective

LIVE Last-Minute, Not-Too-Late Black Friday Checklist: 15+ DTC Leaders! Bonkers Lineup → https://lnkd.in/gfDkMZ7S - 5 min. each - No slides, all action - One must-follow tactic Monday, Nov. 4th at 11am PST join … Ridge’s Connor MacDonald ILIA Beauty’s Cherene Aubert Portland Leather’s MacCoy Merkley D’on Cosmetics’ Summer D'on Bell Graza, Estée Lauder’s Grace Clarke True Classic’s Bryan Cano Open Late Collective’s Jess Cervellon Caden Lane’s Casey G. Frankel Carnivore Snax’s Mark Ritz Hexclad’s Panagiota H. BlendJet’s Daniella Reda, MBA Peak21’s Roman Raisuddin Khan Motion (Creative Analytics)’s Evan Lee Yotpo’s Eli Weiss Justuno’s Steph (SJ) Carcamo Gorgias’ Lauren Lovato Recharge’s Nicole Harvey Redo’s Aaron Evett FERMÀT’s 🤓 This Guy!

🚨 LIVE: Your Last-Minute But Not-Too-Late Black Friday Checklist with 15+ DTC Leaders - 5 min. each - No slides, all action - A single holiday tip or tactic Here’s the ridiculous lineup ↓ Ridge’s Connor MacDonald ILIA Beauty’s Cherene Aubert Portland Leather Goods’ MacCoy Merkley Graza, Estée Lauder (et. al) Grace Clarke True Classic’s Bryan Cano Open Late Collective’s Jess Cervellon Caden Lane’s Casey G. Carnivore Snax’s Mark Ritz Hexclad’s Panagiota H. D’on Cosmetics’ Summer D'on Bell BlendJet’s Daniella Reda, MBA Peak21’s Roman Raisuddin Khan Motion (Creative Analytics)’s Evan Lee Yotpo’s Eli Weiss Justuno’s Steph (SJ) Carcamo Gorgias’ Lauren Lovato Recharge’s Nicole Harvey Redo’s Aaron Evett FERMÀT’s Aaron Orendorff 🗓 Nov 4 at 11am PST Spots are limited, so get yours today! https://lnkd.in/dJgH33Wb

Let’s talk about the secret lives of subscribers—how brands can go from one-time buys to real, lasting relationships. • Why seamless experiences drive loyalty 🚀 • How flexibility keeps subscribers engaged 🎯 • The impact of personalized engagement for long-term retention 💡 👉 And if you are craving more of my breakdown, check out the full edition here https://lnkd.in/gzfpzij6 👊 Need help? Call the girl gang at Open Late Collective to build a retention strategy that works! Shout out to Recharge for inspiring this edition and conversation with their recent report that I have linked in comments! #customerexperience #retention #ecommerce #marketingstrategy #brandstrategy

Get ready for episode #5 of AfterHours LIVE with our founder Jess Cervellon and special guest Sarah Grosz. We are breaking down some of the hottest brands and their brand experience strategies AND the spiciest DTC news of the week too! We will bring the vibes and jokes, you bring the laughs and we will spill the secrets to brand success and beyond. We promise you, you don't want to miss this one. Catch the show on Monday, October 14th at 5:30PM CST right here on Linkedin. Sign up! Thank you to Recharge for the support!

TODAY IS THE DAY! Jess Cervellon will be LIVE at 530PM CST with Sarah Grosz breaking down the hottest DTC news and breaking down Ghia! Join us! Link in comments! Thank you to Recharge for making this possible.