Citrus Club’s Post

Mistakes happen! Manage them well and turn irate guests into loyal, raving fans! Here’s how: 1. Train staff to spot mistakes. 2. Train the team to say the right words in the right way (tone). 3. Train them to involve management/kitchen and not hide errors. 4. Train on recovering without discounts and freebies. 5. Train on building personal connection. Mistakes are opportunities, recognise them! 🚀 #Restaurant #Hospitality #CustomerService #Training #RestaurantOwners #RestaurantDevelopment

7 Reasons why diners will love Rapid 1. Lunch - Diners who work in offices no longer have to go to over priced sandwich shops. 2. Pre-theatre - Make the show on time with no stress 3. Groups - Group dining time is reduced by 45 minutes to 1.5 hours 4. Christmas - Rapid will save Organisers 45 mins in admin inviting and paying for guests. Venues reduce comms and admin by 45mins per booking. Table Cards | FoH Reports | Kitchen Reports 5. Reduced cost dining - More Pre-orders, 0% no-shows, better inventory management allows venue to reduce prices. 6. Vouchers & Rapid offers – A minimum of 10% and maximum of 20% of all food and drink for 3 months! 7. Rapid Guarantee - Venues will offer % back of bills if they do not adhere to the time.

Can I have a look at your current setup? Could your venue be more efficient? Drop me a DM for a free overview

Mistakes happen! Manage them well and turn irate guests into loyal, raving fans! Here’s how: 1. Train staff to spot mistakes. 2. Train the team to say the right words in the right way (tone). 3. Train them to involve management/kitchen and not hide errors. 4. Train on recovering without discounts and freebies. 5. Train on building personal connection. Mistakes are opportunities, recognise them! 🚀 #Restaurant #Hospitality #CustomerService #Training #RestaurantOwners #RestaurantDevelopment

Improving the drinks industry, how bartenders are seen and heard, as well as working with the sector on bartender development is a huge part of what we are trying drive at Wilde Toast. In the UK, hospitality revenue grew to £144 billion in the year to June 2024 (an 8.1% increase versus pre-pandemic levels). It’s a huge part of the financial and social economy, yet in many cases, staff working in the sector are often left undervalued, underpaid and have little understanding of the huge number of career opportunities open to them. Surely there must be a better way? This is why we created The Drinks Collective, our bartender advocacy program focused on improving bartender career development, training, and well-being (you may have seen my post yesterday about today’s upcoming webinar). Our teams are often the heartbeat for venues, activations and live events, which we (and guests attending) value staff so highly. We are looking for brands to support with the plans to develop The Drinks Collective in 2025, so we can reach more bartenders. If you are a brand with an advocacy project next year – we can help. Also, we would love to hear everyone thoughts on this. If anyone wants to know more about what and how we are doing this, or would like to join the journey, please do reach out, I’d love to hear from you! #bartender #cocktailbartender #hospitality #staff

🚫 No More No Shows! Our latest insights in partnership with CGA by NIQ, reveal the main reasons guests don't turn up for their reservations, here are the top 5: 1️⃣ Having a change of plans (27%) 2️⃣ Others in the group cancelling (21%)  3️⃣ Booking multiple venues to ensure they would get in somewhere (20%) 4️⃣ One member of the group falling ill (20%) 5️⃣ Forgetting about a booking (15%) This is costing the hospitality industry an estimated £17.59bn per year in lost revenue alone... and the damage is even greater once you include wasted food and staff costs. 💻 Read the full article here - https://lnkd.in/ehkFQbXY 🚫 Or visit our 'No More No Shows' resource page - https://lnkd.in/eMDe_XBi - to learn more and help spread the message far and wide encouraging customers to #ShowUpForHospitality. #ZonalUK #ShowUpForHospitlaity #NoMoreNoShows #WeAreHospitality #Hospitality #Restaurant #Bookings #Reservations

Whichever camp you’re in, make sure your work Christmas Party is full of festive cheer! 🎄 Keep the cheer and avoid the post-Christmas Party fear! If you’re an employer, you now have additional responsibilities under the Equality Act 2010 “to take reasonable steps to prevent sexual harassment and create a safe working environment.” This includes work-related events like…Christmas Parties! So many businesses have already reached out to me for a sprinkle of advice and support with company policies and procedures. Please, don’t leave your employees or your business at risk! If you have any questions, would like any advice or even if you’d like a review of your current policies and procedures, get in touch! You can message me via LinkedIn, we can set up a chat or if you’d rather email me, please don’t hesitate: michael.mcmillan@croner.co.uk Wishing everyone a very happy, very merry, very safe and enjoyable Christmas! 🎅🏻 #Croner #Christmas #ChristmasParty #EqualityAct #SecualHarassment #Safeguarding #HR #EmploymentLaw

Service Charges in Delhi Restaurants In Delhi, many restaurants add a service charge to the bill, which is meant to be distributed among the wait staff. Imagine a waiter serving 5 tables, six times a day—that's 30 groups of customers daily. If the average bill is ₹3,000 per group, one waiter generates ₹90,000 in revenue for the restaurant each day. With a 10% service charge, that’s ₹9,000 daily for the waiter. In theory, this means a waiter could earn ₹270,000 a month from service charges alone. Sounds fantastic, right? But here’s the catch: most restaurants do not share this service charge with their wait staff. Instead, they pocket this amount without accounting for it in their profits. It's important to be aware of where your money is going and to advocate for fair practices in the hospitality industry.

🚫 The challenge of bookings and no-shows: Britain’s restaurants, pubs, and bars face a significant issue with no-shows. Our exclusive GO Technology consumer research unveils the true scale of this problem and, crucially, explores practical steps to address it. 𝗧𝗵𝗲 𝗳𝗼𝘂𝗿 𝘁𝗼𝗽 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 1️⃣ More than half of consumers book - 57% of consumers say they have made at least one advance booking at a pub, bar or restaurant over the last 6 months. 2️⃣ Most people turn up or cancel - 68% of consumers who make bookings say they turn up for all of them. 3️⃣ But one in seven hasn’t showed up - While most consumers are conscientious about reservations, 14% admit to failing to turn up without telling the venue. 4️⃣ Costs are impacting no-shows - The stubbornly high level of no-shows may partly reflect the cost of living crisis. 𝗧𝗵𝗲 𝘁𝗿𝘂𝘁𝗵 𝗯𝗲𝗵𝗶𝗻𝗱 𝗻𝗼-𝘀𝗵𝗼𝘄𝘀 In our latest consumer research report we reveal the extent of the problem, including current consumer booking behaviours and the factors influencing no-shows. • https://lnkd.in/edUiCBsj 𝗧𝗵𝗲 𝘃𝗶𝗲𝘄 𝗳𝗿𝗼𝗺 𝗭𝗼𝗻𝗮𝗹 Tim Chapman, our Chief Commercial Officer explains - “No-shows are a £17.59bn problem for the hospitality sector and the issue does not seem to be going away – in fact, this research suggests it has been exacerbated recently by the cost-of-living crisis. Tim continues - “The report also reveals that those most likely to no-show are high-spenders and frequent visitors, which makes them very valuable customers to the sector. It is imperative that we get to grips with the problem, putting in measures to help customers keep in touch and working together to educate consumers about the damage not showing up can do to their much-loved local pubs, restaurants and bars” #ZonalUK #NoShows #ShowUpForHospitality #HospitalityTech #Bookings

💡 Did you know that loyal customers are your business’s greatest asset? Building strong connections with guests is essential in today’s competitive hospitality market. Whether you run a restaurant, café, or hotel, reward your guests and keep them coming back for more ☕ Learn how to implement a loyalty program with https://myhospitality.app/ and watch your business thrive! 🌟 #hospitality #loyalty #loyaltyprogram #myhospitality #mobileapp #IT #innovation