HALL Park Hotel’s Post

Are you in hotel sales? Then you will get this video and have a nice giggle 😄. When I was on property sales, it was always great to collaborate and participate in brand sales missions. Whether it was Hilton or Marriott brand sales missions ….. They were always a lot of fun. Lots of great friendships came out from these activations. I can think of a couple of examples right Cholo Reyes or Jayme Mitchell or Subin Menon ? Lol What are some good memories from you have from conducting sales missions with other sales professionals? Happy Saturday 👊🏼 And remember…… Nothing Happens Until Somebody Sells Something- my favourite Hotel Equities Value. #hospitality #hotelindustry #hospitalityindustry #sales

Click the link below to view the details!

This week’s CX Cowboy CX review is on a Marriott Hotels property in St Pete Florida called The Vinoy Renaissance St. Petersburg Resort & Golf Club. 📋Rating: Service Quality ⭐️⭐️⭐️⭐️ Product Quality ⭐️⭐️⭐️⭐️⭐️ Customer Support ⭐️⭐️⭐️ Ease of Use ⭐️⭐️⭐️⭐️ Value for Money ⭐️⭐️⭐️⭐️⭐️ Timeliness ⭐️⭐️⭐️⭐️ Environment ⭐️⭐️⭐️⭐️⭐️ Communication ⭐️⭐️⭐️ Personalization ⭐️⭐️⭐️⭐️⭐️ Loyalty & Retention ⭐️⭐️⭐️ Total score from the 🤠CX Cowboy and The ⭐️⭐️⭐️⭐️⭐️Ranch Is 4 Stars! Property is phenomenal but I’m noticing a real gap for Marriott with their CX at multiple properties. #hospitalityindustry #cx #reviewsmatter #fivestarservice #customerexperience

Years ago, I handled corporate sales for a major hotel brand in downtown Chicago. I was working with a prospective client who wanted to host a large training group. The prospect stated her need for a hotel in Gold Coast, which is where I was located however, their training facility was in the Loop. For any non-Chicagoan's, this is a world away. When I asked why, she mentioned they were taking in a Cubs game and also wanted to host a nice dinner and Gold Coast seemed central. While I understood the initial need of a Gold Coast hotel, probing further and uncovering the "why" gave me greater insights into her hidden needs. I was able to refer her to a partner restaurant for dinner and explained how our location was the closest hotel to Lake Shore Drive which would allow her to beat the city traffic getting to both of her destinations. Having that knowledge and using it to better assist her helped me to secure the sale. Moral of the story, it's important to ask why and to continue to ask why until we have a complete picture of the prospect's situation. Only then, can we assist to the best of our ability, creating a win-win outcome for all. #thepowerofwhy #sales #saleslife #knowthewhy #needbehindtheneed #realestate #realestatebusiness #realestateagent

What industry peeps are joining me in Bellevue today?

🎉 Customer Experience: It's the Little Things That Count 🌟 Just had the pleasure of visiting Brownsville, TX, and staying at the Courtyard by Marriott. I've lived in Texas for many years, but Brownsville was new to me. Greeted by the warm Rio Grande Valley sun, I walked into the hotel expecting the usual check-in. What I didn't expect was to be the "guest of the day." There it was, a hand-drawn sign in the lobby with my name on it. Simple? Yes. Special? Absolutely. I'm part of the Marriott Bonvoy program, sure, but I'm just at the lowly Silver Elite level. This isn't about perks or points, it's about feeling recognized. This gesture didn't come with a room upgrade or a discount. It didn't need to. It was a personal touch, a nod of recognition that transformed a routine stay into a memorable experience. It's a reminder that in a world chasing bells and whistles, sometimes the most impactful moments are the simplest ones. Kudos to the team at Courtyard by Marriott in Brownsville for nailing it with genuine hospitality. This is a lesson for all of us in the business world: the value of the customer experience isn't in what you give, it's in how you make them feel. #CustomerExperience #Hospitality #MarriottBonvoy #TravelTales #BrownsvilleTX

The joke's on you! Often, Directors of Sales don't have good relationships with a DOS nearby, especially a different brand. Well, I represent Marriott, and I have not one but two amazing relationships with a DOS from Hyatt and one from Hilton!! Did I mention that we're all in the same comp set? Charleston is a growing market, and the honest truth is that we can't take it all, no matter how much we try. Here are three reasons why you should partner or have a great relationship with your neighbors. 🫱🏻🫲🏾 Collaborative Opportunities: Building a strong relationship with another DOS near your hotel opens the door to collaboration. By sharing insights, market trends, and strategies, you can collectively address challenges and capitalize on opportunities, benefiting both of your establishments. 📨 Referral Network: A positive relationship with a nearby DOS can lead to a mutually beneficial referral network. If one hotel is fully booked or doesn't meet a guest's specific needs, having a trusted connection nearby can result in referrals, enhancing guest satisfaction and fostering a sense of community within the local hospitality industry. 📈 Combined Marketing Efforts: Working closely with another DOS allows for the potential to pool resources for marketing efforts. Joint promotions, local events, or cross-promotions can amplify both hotels' visibility, attracting a broader audience and strengthening the overall hospitality presence in the area. So, what are you waiting for? Go say hello! #CharlestonGetaway #bookdirect

Unlocking Success in Hotel Sales with Cory Falter! 🔓 #hotelsales #hospitalityindustry #salesstrategies #hotelmarketing #interviewsuccess #hospitalityinsights #industryleaders #revenuegeneration #hotelbusiness #salessuccess

Helping the next generation getting in the industry with the right tools and mindset is the most urgent thing our industry needs right now.