Kiran Varri - CCXP, ITIL V4’s Post

𝙈𝙤𝙢𝙚𝙣𝙩𝙨𝙤𝙛𝙏𝙍𝙐𝙏𝙃 : 𝙄𝙩 𝙖𝙡𝙡 𝙗𝙤𝙞𝙡𝙨 𝙙𝙤𝙬𝙣 𝙩𝙤 : 𝙈𝙤𝙢𝙚𝙣𝙩𝙨 𝙤𝙛 𝙏𝙍𝙐𝙏𝙃 !! 📌Get this right, take the customer; Get this wrong, loose the customer(𝘪𝘯 𝘴𝘰𝘮𝘦 𝘤𝘢𝘴𝘦𝘴, 𝘍𝘖𝘙𝘌𝘝𝘌𝘙). This series aims to capture the "#Reality", so we can start from there : For Good, Better & Best !! 💡𝙒𝘼𝙏𝘾𝙃 𝙩𝙝𝙞𝙨 𝙎𝙋𝘼𝘾𝙀 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙐𝙇𝙇 𝙑𝙚𝙧𝙨𝙞𝙤𝙣... #CustomerExperience #CX #CustomerFIRST, #Excellence #EX #EmployeeExperience Customer Experience Professionals Association (CXPA)CXPA United States CXPA Middle East

📢 Calling Customer Experience Leaders – 𝗢𝗻𝗹𝘆 𝟮 𝗗𝗮𝘆𝘀 𝗟𝗲𝗳𝘁 𝘁𝗼 𝗘𝗻𝘁𝗲𝗿 𝘁𝗵𝗲 𝗖𝗫 𝗔𝘀𝗶𝗮 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗔𝘄𝗮𝗿𝗱𝘀! 𝘋𝘰𝘦𝘴 𝘺𝘰𝘶𝘳 𝘵𝘦𝘢𝘮 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦? 𝗚𝗲𝘁 𝘁𝗵𝗲 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 𝘁𝗵𝗲𝘆 𝗱𝗲𝘀𝗲𝗿𝘃𝗲! The CX ASIA 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 honor the top performers in customer experience across Asia. We're looking for entries that demonstrate: 💡 Innovative use of technology to elevate customer service quality ⚙️ Efficient resource management through technology 🚀 Seamless connectivity and harmony between implemented technologies There's a category for every aspect of CX! Don't miss out – see all the categories in the comment section! 𝗪𝗮𝗻𝘁 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲? Visit: cxasia-awards.com 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 𝗕𝗿𝗼𝗰𝗵𝘂𝗿𝗲: https://lnkd.in/gKHqXMwa 𝗛𝗮𝘃𝗲 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀? Contact cxasiaawards@iqpc.com.sg Let's showcase the power of exceptional customer experience to the world! #CXAsiaExcellenceAwards #CXAsiaExcellence #CustomerExperience #Awards #CXAsiaWeek #CXExcellence #CXAwards #CX #CustomerExperience

🌟 Countdown to CX Day Part 3 - Celebrating CX Wins & Gearing Up for Future Investments 🌟 International Customer Experience (CX) Day is not only about celebration, but also a great opportunity to showcase the achievements and milestones we’ve hit on our CX journey. These success stories highlight the tangible value that CX delivers to customers, associates and to the entire organization and set the stage for future investments. By using CX Day to spotlight key achievements, we can create a narrative that builds momentum as we approach next year’s budgeting and planning cycles. Now is the time to show why continued investment in CX is critical for sustainable growth! How do you plan to leverage CX Day to drive CX-focused initiatives in your organization? I would love to hear how you may use CX Day to influence future business decisions and investments. #CXDay #CX #CXDay2024 #CXDayApproaching #customerexperience #CXleaders #leadershipinaction #CXWins #CXMilestones #CelebrateSuccess #CXImpact #CXJourney #SCIEXTAP

"Incorporating both #quantitative and #qualitative measures allows businesses to gain a holistic understanding of the success of customer experience initiatives. By leveraging #leading and #lagging indicators, #effectiveness, #efficiency, as well as quantitative and qualitative measures, businesses can assess the impact of their #CX initiatives comprehensively and make data-driven decisions to drive continuous improvement in #customerexperiences." - this I discuss in this latest article in The Manila Times. Online link below https://lnkd.in/gTay57GZ Kay Calpo Lugtu Pamela Joy Isidro

𝙈𝙤𝙢𝙚𝙣𝙩𝙨𝙤𝙛𝙏𝙍𝙐𝙏𝙃 : 𝙄𝙩 𝙖𝙡𝙡 𝙗𝙤𝙞𝙡𝙨 𝙙𝙤𝙬𝙣 𝙩𝙤 : 𝙈𝙤𝙢𝙚𝙣𝙩𝙨 𝙤𝙛 𝙏𝙍𝙐𝙏𝙃 !! 📌Get this right, take the customer; Get this wrong, loose the customer(𝘪𝘯 𝘴𝘰𝘮𝘦 𝘤𝘢𝘴𝘦𝘴, 𝘍𝘖𝘙𝘌𝘝𝘌𝘙). Same applies to Employees too...𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙞𝙨 𝙨𝙩𝙧𝙤𝙣𝙜𝙡𝙮 𝙘𝙤𝙧𝙧𝙚𝙡𝙖𝙩𝙚𝙙 𝙬𝙞𝙩𝙝 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚...this episode will support you visualize the same.... 💡𝙒𝘼𝙏𝘾𝙃 𝙩𝙝𝙚 𝙁𝙐𝙇𝙇 𝙑𝙚𝙧𝙨𝙞𝙤𝙣... 📌▶️𝙃𝙤𝙬 𝙬𝙤𝙪𝙡𝙙 𝙔𝙊𝙐 𝙩𝙧𝙚𝙖𝙩 𝙪𝙧 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙞𝙩𝙪𝙖𝙩𝙞𝙤𝙣❔❓◀️ Ty to DigitalVTalks Brand for the wonderful editing support 🤩🙏 #CustomerExperience #CX #CustomerFIRST #EX #EmployeeExperience #Excellence Customer Experience Professionals Association (CXPA) CXPA United States CXPA Middle East

Insights from Leaders in CX: Kendall Rynders and Maria Petousis 🌟 Join us as we revisit a thought-provoking discussion on customer experience (CX) with Kendall Rynders and Maria Petousis. Kendall has been at the forefront of developing successful CX strategies, focusing on the critical alignment of technology and human elements in various industries. Her dedication to enhancing customer and business futures shines through her work. Maria Petousis, with her extensive background in research and strategic implementation at Ask Afrika, empowers clients with insights that address complex business challenges. Her strategic acumen and innovative approach have driven growth and navigated clients through their pain points effectively. In our engaging episode, Kendall and Maria share their expertise on the evolving nature of CX in South Africa, emphasizing the need to understand and meet the changing needs and emotions of customers. They advocate for a more authentic and human-centric approach to CX, highlighting how businesses can adapt and thrive. Explore the Conversation 👉 https://lnkd.in/gdNRNwZR #CXInnovation #CustomerExperience #SouthAfricanCX #EmpathyDrivenCX #EmployeeExperience

1️⃣ 🚀 A set of jointly-endorsed CX standards created by Bain & Company, in partnership with Kantar and Qualtrics is under definition and expected official launch in October. These standards aim to provide clarity and support a common set of guidelines empowering companies to build effective CX functions as many struggle for recognition and influence within organisations. The newly proposed standards framework focuses on three areas for benchmarking excellence in customer centricity: 👯 Culture: assessed based on how well brands adhere to their company purpose and values throughout the organisation. This evaluation encompasses the employee experience, which significantly influences the customer experience. 🛠 Capability: analysing how businesses handle various information sources, such as customer feedback and transaction data, and apply these insights across the entire organisation. 💪 Execution: focused on the influence of CX investments on business values such as growth. This involves assessing the extent to which customers are valued by the brand and the level of CX comprehension across the organisation. If your organisation strive to build customer centricity and needs support drop me a message, I would be happy to help. #CustomereXperience #CX #cxpro.me

The US Customer Experience Awards are next week. As a judge, it's been great to read the entries - exciting success stories! But for every one success story we hear, I know there are many teams still struggling to drive action around CX. If you're in that latter group, consider tuning in to the CX Trend Talks before the announcement of 2024 winners. My talk is at 1:35 pm CDT (2:35 pm EDT) and will focus on effective strategies for getting an organization aligned on and executing a plan for CX improvement. The official title is: "Rabbit Holes and Red Herrings: How to Deal With Common Roadblocks to CX Success." My goal is to help others make the breakthroughs they need to come back next year as finalists and winners with their own awesome success stories to share. 🌟 #uscustomerexperienceawards #cx #uscxa

On the Butterfield Blog: Are We Changing the Definition of #CX to Suit Ourselves? Customer Experience (CX) used to be defined as everything related to a business that affects a customer’s perception and feelings about it. This definition placed the emphasis on the customer's feelings and perceptions.  Here in early 2024, McKinsey says: CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs. This definition shifts the primary focus to the actions an organization takes. While it does mention customers' "journeys" and "needs" it does not include feelings and perceptions... We welcome your thoughts. Is CX heading in the right direction, or is the definition changing to better suit the interests of companies rather than customers? https://lnkd.in/gCN7jjh2

#MDMastersofCX | In today’s hyper-competitive business landscape, Customer Experience is the ultimate differentiator. While its importance is widely acknowledged, only a few organizations have truly mastered the art and science of delivering exceptional CX consistently across all touchpoints. Join us as we celebrate the #MastersofCX—the trailblazers whose success stories showcase the transformative power of putting the customer at the heart of business strategy. Their relentless focus on CX drives innovation, fosters loyalty, and catalyzes sustainable growth. 🏆 Register now: https://bit.ly/4cSMCX Write to us at: contact@teammarksmen.com or visit our website for more info: www.teammarksmen.com Presented by: Republic World & Marksmen Daily Magazine partner: in Focus by Marksmen Daily Media partner: Business Standard Brought to you by: Team Marksmen Network #MastersOfCX #MDMastersofCX #CustomerExperience #CXExcellence #CXInnovation #CXLeaders #CXConference2024 #CustomerSuccess #BusinessGrowth #CustomerCentric #TransformativeCX #CXStrategy #TeamMarksmen #MarksmenDaily