Kustomer’s Post

It’s #CustomerServiceWeek! A week of global celebrations and intentional gratitude for people who serve and support customers on a daily basis. At Liveops, we’re taking it one step further and rebranding this week to #CustomerExperienceWeek because we know that great #CX doesn’t stop at customer service, it includes every single interaction a customer has with your brand. So how can you ‘Elevate the Experience and Be a CX Champion’? Follow along this week to find out! #CSW2023 #CustomerExperienceWeek #CustomerServiceWeek #CXchampion

Ready for a landmark moment? ⛰️ Announcing the launch of our very first virtual Customer Experience Summit, July 10! Smashing your CS strategies on the regs, but looking to add a sprinkle of CX secret sauce? Great news. We’ve got just the thing, and your registration is totally free. 🎟️ Unlock the secrets to staying ahead in the ever-evolving CX landscape with insights from senior leaders at RingCentral, Nielsen, Oracle, Entain, and many more. Look forward to an enriching day filled with: 💡 Insights from 8+ of the sharpest CX minds worldwide 📊 Deep dive into the hottest trends in the industry 🔥 Answers to your burning questions, tailored just for you 🤝 Collaboration with 800+ peers to conquer those shared challenges Personalize your experience by handpicking talks that align with your specific goals and fit into your busy schedule. We’ve got you (and your team) covered. 😉 Secure your free ticket now 👉

Join us for an exclusive webinar to unlock the secrets of turning market pressure into CX diamonds. 🚀 Our CX experts Christopher Harms from Zendesk and Julian Hertzog from babelforce | Zendesk Voice Partner of Choice are going to cover the following topics during the webinar session: 🚀 The CX Trends 2024 🚀 Shrinking role of humans in customer service 🚀 Intense market pressures that will either create diamonds or just crush you Mark your calendar: Date: June 06 Time: 11 am CET #customerservice #customersupport #cx #webinar

A must watch short video by Brittany Hodak & Nate Brown on what Customer Experience is, why a wholistic approach is nessesary, and why your internal culture is the biggest impacting factor on the experience output to your customer! #cxinsights #cxstrategy #cxaccelorator #employeeexperience #cx #ex

Earlier this week I shared about it being Customer Service Week. It’s also CX week and they go hand in hand   When we talk about CX we usually jump right to the tech. I love seeing the innovations that companies are making to be memorable and wow customers. Your customer service is the cornerstone of your customer experience. Without good people, policies, and infrastructure, you’ll fail your customers when they’re counting on you the most. Businesses that are intentional about their CX know this.   Happy CX Week! Keep on creating customer-centric, seamless experiences.    Make sure you thank a customer experience professional today- especially your frontline folks! #CXWeek #CustomerExperience #CustomerCare

My new favorite video collaboration of all time! 💙🏆🔥 The ebullient Brittany Hodak and I created this resource with a very specific purpose in mind...to help "non CX people" to see the power of Customer Experience! We'd love this to be something that a CX leader could share and it would cause the "light bulbs to come on." It's so important that we earn stakeholders as active allies in our path toward customer-centricity. We answer three questions as clearly as possible: 1️⃣ What is this CX thing, anyway? 2️⃣ Why is it so important to the business? 3️⃣ How can I get involved? I sure hope this will be helpful. Thanks to the CX Accelerator for backing this up, and a HUGE thanks to Brittany Hodak for your incredible energy and knowledge! https://lnkd.in/gwrtqv8X

𝗶𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱 : 𝗶 𝗱𝗼𝗻'𝘁 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 𝘃𝗲𝗿𝘆 𝗼𝗳𝘁𝗲𝗻. 𝗜𝘁𝘀 𝗼𝗯𝘃𝗶𝗼𝘂𝘀, 𝗺𝘆 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗯𝗿𝗮𝗻𝗱𝗶𝗻𝗴 𝗶𝘀 𝗮𝘁 𝘀𝘁𝗮𝗸𝗲. 𝗧𝗵𝗶𝘀 𝗼𝗻𝗲 𝗶𝘀 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 : Feyisola Maru, AMIIM One of the finest Customer Experience professionals i came across and i was spot-on in choosing Feyisola as the 1st profession to interview as part of my 🎥𝗖𝗫 𝗘𝘅𝗽𝗲𝗿𝘁 YouTube 𝘀𝗲𝗿𝗶𝗲𝘀. I know Feyisola is looking to the next opportunity and i strongly recommend him to any role in the CX Arena !! Please consider his candidature in case you have an opening or you know some place where there is an opening. 📍𝙄𝙛 𝙮𝙤𝙪 𝙬𝙞𝙨𝙝 𝙩𝙤 𝙨𝙪𝙥𝙥𝙤𝙧𝙩, 𝙥𝙡𝙚𝙖𝙨𝙚 𝙧𝙚𝙥𝙤𝙨𝙩 𝙩𝙤 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚 𝙩𝙝𝙚 𝙧𝙚𝙖𝙘𝙝 𝙤𝙛 𝙩𝙝𝙚 𝙥𝙤𝙨𝙩 👍🙏 📍𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲 𝘁𝗼 𝘄𝗶𝘁𝗻𝗲𝘀𝘀 𝘄𝗵𝘆 𝗶 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 Feyisola Maru, AMIIM https://lnkd.in/dT_4nRhu #iRecommend #CX #CXStar #CustomerExperience #Recommendation Customer Experience Professionals Association (CXPA)

"The goal [of CX] is to make the brand lovers louder than the brand haters" - Dan Gingiss What transforms a mundane customer interaction into a memorable experience? In the latest episode of "The CX Files," Dan Gingiss, the maestro of memorable customer interactions, pulls back the curtain on his WISER framework for winning CX. And we deep dive into the first element- Wit in CX. And it's not about cracking jokes; it's about crafting connections. Dive into our conversation where we decode how to turn your brand’s fans into vocal superstars, drowning out the dissenters in the chorus. If you're looking for ways to jazz up your customer interactions, this episode is your backstage pass! Tune in and let's hit the high notes of customer experience together. https://lnkd.in/diVWfuHQ

Customer Experience is what's it's all about! If you have worked with our Amazing TEAM here at National MI you know we make it all about you! Join us in celebrating #NationalMICXWeek by recognizing great CX! Discover what our own customers are saying about the exceptional customer service they've experienced at #NationalMI. Share your own inspiring CX stories and the impact they've had on you in the comments below! #CXDay

Looking forward to attending this free webinar tomorrow - Top 5 Customer Experience Trends to Watch in 2024 with Blake Morgan and Daniel Hong Hopefully gain some valuable early preparation and insight into What's Hot in CX for 2024!